Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Pest-End logoHow the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 38%52+19.8Reliability 17%1+0.2Craft & service 20%28+5.6Value 10%78+7.8Momentum 10%0+0Replies to reviews 5%57+2.9Experts Score= 36Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.36SCORE

Pest-End

Methuen, MA · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #66Position by Experts Score among all companies we track in this category. of 66 bed bug exterminators · 4.7★ from 304 Google reviews

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Report card

Percentile vs other bed bug exterminators (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 38% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Pest-End is better than 52% of bed bug exterminators.C
52
ReliabilityReliability · 17% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months, or the 20 newest if fewer (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Pest-End is better than 1% of bed bug exterminators.F
1
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Pest-End is better than 28% of bed bug exterminators.D
28
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), 35% vs the category.Pest-End is better than 78% of bed bug exterminators.B
78
MomentumMomentum · 10% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100.Pest-End is better than 0% of bed bug exterminators.F
0
Replies to reviewsReplies to reviews · 5% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), 35% vs the category.Pest-End is better than 57% of bed bug exterminators.C
57

Reviews for your job

Customers hired Pest-End for 8 kinds of job.

Pest-End for bat extermination

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Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—

All 2 Google reviews tagged “Bat extermination”

Lee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a few pest issues and Justin Bonenfant was great! He was very responsive, knowledgeable, professional and great to deal with. Steve and Chris came to my house to get the job done and they were professional, knowledgeable and great to deal with as well. They even noticed a bee problem that they fixed before leaving. So far no critter noises!!

Bat exterminationBee extermination+ Responsiveness+ Professionalism
Linda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Pest End extremely responsive, knowledgeable, courteous, efficient. Technicians patient with answering many questions. Highly recommend.

Bat exterminationHome inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Rodent extermination48$88–$371
Ant extermination35$56–$246
General pest inspection32$63–$124
Hornet & wasp extermination18$86–$323
Termite inspection15$121–$371
Bee extermination15$214–$426
Termite extermination9$103–$371
Cockroach extermination9$91–$323

Compare with

Pro Pest Control Service logoPro Pest Control ServiceExperts Score 98Methuen · 5.00★Security Pest Control & Termite Company logoSecurity Pest Control & Termite CompanyExperts Score 88Methuen · 4.98★Biggins Exterminating Co. logoBiggins Exterminating Co.Experts Score 70Methuen · 4.95★