Analyzing 7,403,7527.4M ReviewsFor 20,93220.9K Experts

Experts Reviews · Company report
Pest Innovations logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Pest Innovations

Pomona, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #62Position by Experts Score among all companies we track in this category. of 110 bed bug exterminators · 4.9★ from 427 Google reviews

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Report card

Percentile vs other bed bug exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pest Innovations is better than 92% of bed bug exterminators.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pest Innovations is better than 91% of bed bug exterminators.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pest Innovations is better than 95% of bed bug exterminators.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pest Innovations is better than 100% of bed bug exterminators.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pest Innovations is better than 100% of bed bug exterminators.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pest Innovations is better than 100% of bed bug exterminators.A
100

Reviews for your job

Customers hired Pest Innovations for 8 kinds of job.

Pest Innovations for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.25
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$60–80
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$71–$126
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#63 / 81
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 25 Google reviews tagged “Bug & insect extermination”

Travel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent service! Very professional, reliable, and thorough with the fumigation process. His Friendly, respectful, and easy to work with. I really appreciated the attention to detail and would definitely recommend them to anyone needing pest control or fumigation services!

Rodent exterminationFlea & mite exterminationBug & insect extermination
Dodgers9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Quick and painless, Michael was kind, thorough and professional. Excellent service. Thank you.

Paid $180–200Great priceBug & insect extermination
Debbie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very thorough

Paid $60–80Reasonable priceBug & insect extermination
ErinLocal Guide · 98 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

prompt, thorough and very helpful.

Bug & insect extermination
Mindy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Octavio was wonderful. Very helpful, kind, polite and answered all my questions. Very happy with the customer service and work performed.

Reasonable priceBug & insect extermination
Sharon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Carlos was on time, very informative and did a great job, I will be scheduling an on going service. Very pleased!

Paid $200+Reasonable priceBug & insect exterminationAnt extermination
Chris8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Octavio did an awesome job. He was on time, made great recommendations, and put in the extra work to ensure I was good.

Great priceBug & insect extermination
Greg1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Joe always does an exceptional job when he comes by our home. He’s incredibly informative of what he will be doing and for what reasons depending of the seasons. He’s polite and very professional. Leading back to our first visit from Joe, which was some years ago, I thought he just might be overdoing this visit to…

Paid $100–120Great priceSpider exterminationBug & insect extermination
GeorgeLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

So far I have had a great experience with Pest Innovations, all the techs are very knowledgeable and helpful, very thorough and careful where they spray.

Paid $40–60Great priceHome inspectionSpider exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Quality
Kimberly8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kevin was great, on time, knowledgeable and gave helpful tips on what I could do around my house to make sure pests steer clear from my home!

Paid $180–200Reasonable priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
Diana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

See less and smooth services. Came in and needed what he needed to do after quickly assessing the needs. Followed up by sending me the report of what he did. I had no issues.

Not sureGeneral pest inspectionCockroach exterminationBug & insect extermination
EliaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always very kind and careful when doing his job.

Paid $60–80Great priceTermite inspectionSpider exterminationBug & insect extermination
Pamela2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★

I only continue to use them for the minimum service. They have absolutely no idea how to deal with rodents and anything else that is more complicated such as a bug issue I go elsewhere. I always laugh to myself when after every visit the pest control guy hands me a form he filled out and he always marks that there’s…

Paid $40–60Great priceGeneral pest inspectionBug & insect extermination
Lisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kevin always addresses any specific concerns we have.

Reasonable priceSpider exterminationBug & insect exterminationAnt extermination
Miranda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

He is always very thorough and cleans up as he goes. Can’t recommend this company enough.

Reasonable priceRodent exterminationTermite inspectionSpider extermination
Sara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Octavio was an absolute pleasure to service my house! Rose was a pleasure to speak to initially. This company is wonderful so far and I am just getting started. Octavio knew his stuff!! Give them a call!

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Stefannie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing company. Fabulous technician, Octavio. The company fit us in immediately and arrived promptly. The technician was professional and handled everything. We will definitely call Pest Innovations again.

Bug & insect extermination+ Responsiveness+ Punctuality+ Quality
Alejandro3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We are very happy with their services.

Bed bug exterminationBee exterminationBug & insect extermination
Sharyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been using Pest Innovations for monthly pest control. Joe has been my technician for a couple of years and he's courteous, thorough, and has excellent customer service skills. Every three months, he'll spray internally around the kitchen and bathroom plumbing to deter potential pest activity around these…

Bug & insect exterminationMosquito exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
calleen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Paid $60–80Great priceAnt exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Andre6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Termite inspectionGeneral pest inspectionBug & insect extermination+ Responsiveness+ Quality+ Professionalism
CleverlyLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Bug & insect exterminationMosquito exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Professionalism
Elizabeth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Ant exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Professionalism
Jesus5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Professionalism+ Value
Karina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Bug & insect extermination+ Responsiveness+ Punctuality+ Professionalism

Price

$175+69% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 53%Overpriced 0%Not sure 23%

Jobs customers hired them for

JobReviewsCategory typical
Rodent extermination44$88–$323
General pest inspection43$68–$116
Termite inspection40$133–$282
Spider extermination30$79–$141
Cockroach extermination30$88–$282
Bug & insect extermination25$71–$126
Ant extermination21$63–$194
Termite extermination13$113–$371

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