Pest control service · West Covina, CA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#62 of 110 bed bug exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 44%
4.9★★★★★427 Google reviews · 11 photos
94%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$175typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Pest Innovations 4.9 out of 5 based on 427 reviews, noting that the owner responds to all feedback. Customers frequently praise technicians for punctuality, thoroughness, and clear communication regarding services like general pest control, fumigation, and exclusion work. Recurring themes include friendly professionalism and transparent explanations of treatment options. However, some low-star reviews criticize inconsistent appointment scheduling, difficulty reaching customer service, and ineffective results for specific issues like rodents, despite generally positive experiences with staff demeanor.
Google rating: 4.9 out of 5 from 427 reviews (94% five-star).
Reviews on this page: 427 Google reviews (313 with written comments, 4 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 30, 2026.
Service: Bed Bug Exterminator serving West Covina, California.
Data from Google, last updated November 1, 2026.
Score profile vs other bed bug exterminators
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Pest InnovationsBed Bug Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pest Innovations: 92/100 on this factor. Category median: 95.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pest Innovations: 91/100 on this factor. Category median: 95.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pest Innovations: 95/100 on this factor. Category median: 97.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pest Innovations: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pest Innovations: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pest Innovations: 100/100 on this factor. Category median: 94.A
100
Bar = this company · dark tick = category median.
Star ratings
427 Google reviews we collected
4.9of 5
5 stars40394%
4 stars133%
3 stars31%
2 stars10%
1 star72%
Praise vs complaints
Phrases our text analysis found in 313 written reviews
99%praise
Praise52699%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2924%
Reasonable6453%
Overpriced00%
Not sure2823%
$175+69% vs typical bed bug exterminators
Middle half of what 67 customers paid ($68–$282) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18635%
Quality & results10520%
Speed & response9518%
Communication5310%
Would recommend5310%
Honesty & trust214%
Price & value183%
What customers talk about
We read 313 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…o place traps drew out a entire sketch of our building all-round very professional…”
“Honestly he was very rude and was very upset that the items from the cabinets were not removed and he seemed unwilling to figure out a solution.”
“Octavia was professional, friendly efficient and did a great job.”
“The technician, Octavio, arrived on time and took the time to talk to me, listened to my concerns and answered all the questions I had for him.”
“He explained the process and how de-webbing helps with spiders.”
“I would definitely recommend Pest Innovations and Octavio to come service my home again”
“Very professional, reliable, and thorough with the fumigation process.”
“The service options they provide are effective and reasonable.”
People customers mention
Kevin13 reviews
Octavio11 reviews
Joe7 reviews
Carlos4 reviews
Brandon4 reviews
Jason4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pest Innovations for 8 kinds of job. Pick one to see what they paid and said.
DDawn9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
He had to crawl the length of my house to remove a dead skunk from under the raised foundation.
Paid $200+Reasonable priceService not listed
Jjessica1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★
Octavio was able to come earlier, which was good. He was friendly, respectful, knowledgeable. He explained what he will do over the next few weeks to address it.
Paid $200+Not sureRodent extermination
MMaishaLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Octavia was professional, friendly efficient and did a great job. He worked with care and we have been coming back to Pest Innovations for years because of technicians like him.
Paid $200+
LLynn2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Michael arrived on time and was professional and friendly. He explained the process and how de-webbing helps with spiders. I was referred by a friend so this was my first time with this company. I am happy with the service and with the 30 day warranty.
Paid $180–200Reasonable priceSpider exterminationGeneral pest inspectionAnt extermination
JJose1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Carlos took the time to explain his findings during a termite inspection and was thorough in explaining the treatment options. He did a great job completing the treatment, patching small holes that were drilled, & cleaned the surrounding areas. Overall great experience. Would recommend.
Paid $200+Reasonable priceTermite inspection
DDodgers9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Quick and painless, Michael was kind, thorough and professional. Excellent service. Thank you.
Thanks for taking the time to rate us, Steve. We're happy to hear our team came across as both thorough and friendly. That's exactly the standard we hold ourselves to on every visit. We appreciate your business and look forward to your next appointment.
S
Sara Stallings2 reviewsiTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Eddy was knowledgeable And polite. Honest about what he saw and his knowledge
Price assessment: Reasonable price
Response from the owner · a week ago
Sara, we're happy to hear that our technician made such a positive impression. It's exactly what we aim for when someone comes out to your home. We appreciate your business and look forward to your next visit.
C
Casa Luna2 reviewsiTotal number of Google reviews Casa has written across all businesses on Google Maps, not just this one.
Cant thank kevin enough for the work he does around here . Thank you!
Pest type: Cockroaches
Response from the owner · a week ago
We're happy to hear from you, Casa Luna. Our technician takes pride in the work he does, and it's great that you noticed his care and attention to your home. We appreciate your business and look forward to your next visit.
D
Dawn Cooper9 reviewsiTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
He had to crawl the length of my house to remove a dead skunk from under the raised foundation.
Price assessment: Reasonable price
Price: $200+
Services: Service not listed
Pest type: Other
Response from the owner · a week ago
Thanks so much for taking the time to share this, Dawn. That's the kind of thorough work our team stands behind, and we're glad our technician was able to tackle that job for you. It's not always the easiest task, but getting under there to solve the problem completely is what we do. We appreciate your continued trust in Pest Innovations and look forward to your next visit.
J
Jon Pepper3 reviewsiTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
Brandon from pest innovations was a super cool guy showed me all the layouts of where he was going to place traps drew out a entire sketch of our building all-round very professional
Price assessment: Not sure
Services: Rodent extermination
Response from the owner · a week ago
Jon, thanks so much for taking the time to share this. It's great to hear that our technician took the time to walk you through his plan and sketch out the layout of your building. That kind of clear communication and professionalism is exactly what we aim for with every customer. We appreciate your continued trust in our team and look forward to your next visit.
C
Carrie T2 reviewsiTotal number of Google reviews Carrie has written across all businesses on Google Maps, not just this one.
I called Pest Innovations for a general pest control service. The technician, Octavio, arrived on time and took the time to talk to me, listened to my concerns and answered all the questions I had for him. I really appreciate his friendliness and professionalism.
Pest type: Ants, Cockroaches, Spiders, Other
Response from the owner · 2 weeks ago
Thanks so much for taking the time to leave this review, Carrie. Our technician arrived on time and made sure you felt heard about your concerns, which is exactly what we strive for on every visit. His friendliness and professionalism reflect the standard we hold our whole team to. We appreciate your continued trust in Pest Innovations and look forward to your next service.
T
Tejanofig2 reviewsiTotal number of Google reviews Tejanofig has written across all businesses on Google Maps, not just this one.
Thank you for taking the time to leave us a review, Tejanofig. We're happy to hear that our team made a great impression with their professionalism and attention to detail. We appreciate your continued trust in Pest Innovations and look forward to seeing you at your next visit.
J
jessica legaspi1 reviewiTotal number of Google reviews jessica has written across all businesses on Google Maps, not just this one.
Octavio was able to come earlier, which was good. He was friendly, respectful, knowledgeable. He explained what he will do over the next few weeks to address it.
Price assessment: Not sure
Price: $200+
Services: Rodent extermination
Pest type: Rodents
Response from the owner · 3 weeks ago
Jessica, we really appreciate you taking the time to share that feedback. It's great to hear that our technician was able to work around your schedule and that he took the time to walk you through the plan for the next few weeks. That's exactly the kind of service we aim to deliver every visit. We look forward to seeing you at your next appointment.
J
Justin DeHart2 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Thank you, Justin, for the feedback. We're glad you had a great experience with us. If there's something we could have done even better to earn that fifth star, we would love to hear it, so please give us a call at (855) 414-7378. We appreciate your business and look forward to your next visit.
S
Shane Crawford3 reviewsiTotal number of Google reviews Shane has written across all businesses on Google Maps, not just this one.
10/10 very communicative.
I didn’t sense an ounce of judgement for my mess🤣
Would recommend 👍
Services: Spider extermination
Pest type: Spiders
Response from the owner · 4 weeks ago
Thanks for the kind words, Shane. We know that reaching out for help can feel like a big step, and we're just here to help solve the problem, not judge the situation. Your willingness to take action is what matters. We appreciate your continued trust in our team and look forward to seeing you at your next visit.
