Experts Reviews · Company report
Pest Innovations logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Pest Innovations

Pomona, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #62Position by Experts Score among all companies we track in this category. of 110 bed bug exterminators · 4.9★ from 427 Google reviews

Report card

Percentile vs other bed bug exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pest Innovations is better than 92% of bed bug exterminators.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pest Innovations is better than 91% of bed bug exterminators.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pest Innovations is better than 95% of bed bug exterminators.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pest Innovations is better than 100% of bed bug exterminators.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pest Innovations is better than 100% of bed bug exterminators.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pest Innovations is better than 100% of bed bug exterminators.A
100

Reviews for your job

Customers hired Pest Innovations for 8 kinds of job.

Pest Innovations for cockroach extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.30
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$88–$282
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Cockroach extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 89
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 30 Google reviews tagged “Cockroach extermination”

Tejanofig2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Very professional and attentive.

Cockroach extermination
Arcy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Octavio was friendly and helped me understand how the process will be... I would definitely recommend Pest Innovations and Octavio to come service my home again

Great priceSpider exterminationCockroach extermination
America4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Excellent work; he showed up, explained the work that needed to be done, was courteous to the tenants, and was always very friendly.

Reasonable priceGeneral pest inspectionCockroach extermination
Luis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Muy agradable, muy buen servicio

Cockroach extermination
Susana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very good service Brandon is very respectful and explain everything tenant want to know about the service

Customer photo from Susana's review
Cockroach extermination
Derek2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Brendan from Pest innovations is a rockstar! Super punctual, professional, and friendly. He took the time to understand the issue and explained everything clearly. Did an amazing job spraying inside and outside my house for those pesky cockroaches. Highly recommend!

Paid $180–200Reasonable priceCockroach extermination
Cedros1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Super polite and very efficient. We are please with this company and Kevin is very professional. I highly reccomend.

Reasonable priceGeneral pest inspectionCockroach extermination
George1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very friendly and dedicated.

Cockroach extermination
Ava2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

A big thank you to Joe for always being reliable, showing up on time, and getting straight to work! Highly recommend if the pests in your building are starting to act like they live there rent-free.

Great priceCockroach extermination
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Would definitely recommend to others

Reasonable priceCockroach exterminationAnt extermination
Jerry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Thank you Octavio for your service at Tribeca apartments in the city of Azusa . Great customer service always making sure on providing information about any problems and guiding us with service skills.

Paid $200+Great priceHornet & wasp exterminationTermite inspectionCockroach extermination
Elizabeth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Nice customers service and communication

Paid $140–160Reasonable priceCockroach extermination
J1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Peter is always extremely helpful and personable. He is professional, prompt, polite, and knowledgeable. I always appreciate having him service my facility.

Rodent exterminationCockroach extermination
Diana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

See less and smooth services. Came in and needed what he needed to do after quickly assessing the needs. Followed up by sending me the report of what he did. I had no issues.

Not sureGeneral pest inspectionCockroach exterminationBug & insect extermination
Justin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Joe was super responsive and arrived when he said he would. He gave me a great understanding of what to expect with the treatment

Cockroach extermination
MaggieLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kristofher was very professional and answered all my questions. He looked through all the pipes in my house and let me know places where I should get fixed to avoid pests coming through. Setting up the appointment was easy as well. Overall a good experience.

Reasonable priceGeneral pest inspectionCockroach extermination
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had Kevin as my pest technician and he did an incredible job in my unit! I prepped as needed and he was able to get it all. Amazing work!!

Not sureCockroach extermination
South2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Joe tech is always on point with his services, friendliness, professional, always responds promptly and courteous thank you Joe for 6 years of working with me Johana Payan

Cockroach extermination+ Punctuality
Jess4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Octavio is a friendly and courteous technician. Very communicative on his arrival time. Thank you.

Cockroach extermination+ Punctuality+ Professionalism+ Value
Sara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Octavio was an absolute pleasure to service my house! Rose was a pleasure to speak to initially. This company is wonderful so far and I am just getting started. Octavio knew his stuff!! Give them a call!

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Alejandro3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We are very happy with their services.

Bed bug exterminationBee exterminationBug & insect extermination
Paul5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very customer oriented. Also very kind and respectful.

Ant exterminationBed bug exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Jeff2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been using this company for many years and their service is excellent. Especially, technician Joe has been very helpful to eradicating roaches on my two properties. He is very knowledgeable and pleasant to work with.

Cockroach extermination+ Quality
ErinnLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mark came within the time frame I was given, and was good energy from the start. He allowed me to voice my concerns (this is my first time getting pest control, so definitely unfamiliar waters for me) and reassured me of the service. He was quick and told me what he had found from the spraying (nothing major thank…

Cockroach extermination+ Responsiveness+ Quality+ Professionalism
JoAnnLocal Guide · 115 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Outstanding service!! Awesome job!! Great people to work with!! Always on time!!

Cockroach extermination+ Responsiveness+ Punctuality+ Quality
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had my first visit at my new home from Pest innovation services back in June of this year. They conducted a 3 visit treatment due to the infestation of bug’s, buy the second treatment they were were 95%gone However bye the 3rd treatment I did not have any more bug problems. I would like to thank Kevin for his…

Ant exterminationCockroach exterminationSpider extermination
levon2 months ago★★★★★

Rating only, no written review.

Hornet & wasp exterminationCockroach extermination
calleen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Paid $60–80Great priceAnt exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Jesus5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Professionalism+ Value
Susie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Ant exterminationCockroach exterminationSpider extermination+ Punctuality+ Quality+ Professionalism

Price

$175+69% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 53%Overpriced 0%Not sure 23%

Jobs customers hired them for

JobReviewsCategory typical
Rodent extermination44$88–$323
General pest inspection43$68–$116
Termite inspection40$133–$282
Spider extermination30$79–$141
Cockroach extermination30$88–$282
Bug & insect extermination25$71–$126
Ant extermination21$63–$194
Termite extermination13$113–$371

Compare with