Experts Reviews · Company report
Pest Innovations logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Pest Innovations

Pomona, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #62Position by Experts Score among all companies we track in this category. of 110 bed bug exterminators · 4.9★ from 427 Google reviews

Report card

Percentile vs other bed bug exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pest Innovations is better than 92% of bed bug exterminators.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pest Innovations is better than 91% of bed bug exterminators.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pest Innovations is better than 95% of bed bug exterminators.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pest Innovations is better than 100% of bed bug exterminators.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pest Innovations is better than 100% of bed bug exterminators.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pest Innovations is better than 100% of bed bug exterminators.A
100

Reviews for your job

Customers hired Pest Innovations for 8 kinds of job.

Pest Innovations for spider extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.30
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$60–80
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$79–$141
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Spider extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#41 / 89
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 30 Google reviews tagged “Spider extermination”

Shane3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

10/10 very communicative. I didn’t sense an ounce of judgement for my mess🤣 Would recommend 👍

Spider extermination
Arcy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Octavio was friendly and helped me understand how the process will be... I would definitely recommend Pest Innovations and Octavio to come service my home again

Great priceSpider exterminationCockroach extermination
Lynn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Michael arrived on time and was professional and friendly. He explained the process and how de-webbing helps with spiders. I was referred by a friend so this was my first time with this company. I am happy with the service and with the 30 day warranty.

Paid $180–200Reasonable priceSpider exterminationGeneral pest inspectionAnt extermination
Tim9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

On time, good job.

Customer photo from Tim's review
Paid $80–100Reasonable priceGeneral pest inspectionSpider extermination
Greg1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Joe always does an exceptional job when he comes by our home. He’s incredibly informative of what he will be doing and for what reasons depending of the seasons. He’s polite and very professional. Leading back to our first visit from Joe, which was some years ago, I thought he just might be overdoing this visit to…

Paid $100–120Great priceSpider exterminationBug & insect extermination
RebeccaLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Brandon has great communication, friendly, thorough and understood what to do! Thank You so much!

Reasonable priceSpider exterminationFlea & mite exterminationGeneral pest inspection
GeorgeLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

So far I have had a great experience with Pest Innovations, all the techs are very knowledgeable and helpful, very thorough and careful where they spray.

Paid $40–60Great priceHome inspectionSpider exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Quality
ArleneLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Octavo did a excellent job

Paid $40–60Reasonable priceAnt exterminationMosquito exterminationSpider extermination
Kimberly8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kevin was great, on time, knowledgeable and gave helpful tips on what I could do around my house to make sure pests steer clear from my home!

Paid $180–200Reasonable priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
FredLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

After spraying for spiders (we've had a big problem with black widows around our house exterior), we still spotted a few in our walkway and around our trash and greens bins. However, we did spot some dead ones as well, which I assume was a result of the spraying. I was told there would be web clearing along with the…

Paid $60–80Reasonable priceSpider extermination
Estherly7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Best worker, very pleasant

Not sureSpider extermination
Betty2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Octavio was very pleasant and informative - answered my questions and willingly sprayed where I requested - I highly recommend him and Pest Innovations

Paid $200+Reasonable priceSpider exterminationGeneral pest inspectionAnt extermination
EliaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always very kind and careful when doing his job.

Paid $60–80Great priceTermite inspectionSpider exterminationBug & insect extermination
Guadalupe4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Octavio is the best technician. He is prompt, knowledgeable, and courteous.

Spider extermination+ Punctuality+ Professionalism
Lisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kevin always addresses any specific concerns we have.

Reasonable priceSpider exterminationBug & insect exterminationAnt extermination
Miranda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

He is always very thorough and cleans up as he goes. Can’t recommend this company enough.

Reasonable priceRodent exterminationTermite inspectionSpider extermination
Sara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Octavio was an absolute pleasure to service my house! Rose was a pleasure to speak to initially. This company is wonderful so far and I am just getting started. Octavio knew his stuff!! Give them a call!

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Gina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I am a happy satisfied customer. Joe is wonderful and always on time. I appreciate his effort informing me of his ETA prior to arrival. Spiders have been scarce since starting with Pest Innovations.

Spider extermination+ Responsiveness+ Punctuality+ Quality
Sharyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been using Pest Innovations for monthly pest control. Joe has been my technician for a couple of years and he's courteous, thorough, and has excellent customer service skills. Every three months, he'll spray internally around the kitchen and bathroom plumbing to deter potential pest activity around these…

Bug & insect exterminationMosquito exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Paul5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very customer oriented. Also very kind and respectful.

Ant exterminationBed bug exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had my first visit at my new home from Pest innovation services back in June of this year. They conducted a 3 visit treatment due to the infestation of bug’s, buy the second treatment they were were 95%gone However bye the 3rd treatment I did not have any more bug problems. I would like to thank Kevin for his…

Ant exterminationCockroach exterminationSpider extermination
Br3nda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Technician Joe showed up on time, was very informative, and took care of our issues. Will definitely be recommending Pest Innovations to family and neighbors!

Ant exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Ari3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Rating only, no written review.

Paid $200+Not sureSpider exterminationFlea & mite extermination
Cierra9 months ago★★★★★

Rating only, no written review.

Paid $60–80Reasonable priceSpider exterminationGeneral pest inspectionMosquito extermination
NicolasLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Rating only, no written review.

Great priceSpider exterminationGeneral pest inspection
calleen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Paid $60–80Great priceAnt exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
ShadowYajna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $40–60Great priceTermite inspectionTermite exterminationSpider extermination
Cindy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Ant exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Professionalism
Jesus5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Professionalism+ Value
Susie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Ant exterminationCockroach exterminationSpider extermination+ Punctuality+ Quality+ Professionalism

Price

$175+69% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 53%Overpriced 0%Not sure 23%

Jobs customers hired them for

JobReviewsCategory typical
Rodent extermination44$88–$323
General pest inspection43$68–$116
Termite inspection40$133–$282
Spider extermination30$79–$141
Cockroach extermination30$88–$282
Bug & insect extermination25$71–$126
Ant extermination21$63–$194
Termite extermination13$113–$371

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