Experts Reviews · Company report
Pest Innovations logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Pest Innovations

Pomona, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #62Position by Experts Score among all companies we track in this category. of 110 bed bug exterminators · 4.9★ from 427 Google reviews

Report card

Percentile vs other bed bug exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pest Innovations is better than 92% of bed bug exterminators.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pest Innovations is better than 91% of bed bug exterminators.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pest Innovations is better than 95% of bed bug exterminators.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pest Innovations is better than 100% of bed bug exterminators.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pest Innovations is better than 100% of bed bug exterminators.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pest Innovations is better than 100% of bed bug exterminators.A
100

Reviews for your job

Customers hired Pest Innovations for 8 kinds of job.

Pest Innovations for termite inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.40
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$133–$282
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Termite inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#46 / 83
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 40 Google reviews tagged “Termite inspection” · showing 20

Jose1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Carlos took the time to explain his findings during a termite inspection and was thorough in explaining the treatment options. He did a great job completing the treatment, patching small holes that were drilled, & cleaned the surrounding areas. Overall great experience. Would recommend.

Paid $200+Reasonable priceTermite inspection
Joshua3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Was a great time and Carlos was awesome.

Paid $140–160Great priceTermite inspectionGeneral pest inspection
AbrahamLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Carlos was thorough and explained what he was looking for, potential things attracting termites, and some options for treatment. There was no high pressure sales and I felt comfortable in making my own decisions based on the info gained from the inspection.

Reasonable priceTermite inspection
Tomas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Execellent courteous and professional service. Very informative and explained the process.

Reasonable priceTermite inspectionTermite extermination
Norma5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Carlos was great! On time, professional, and friendly. Explained everything clearly and ensured I understood. Thank you!

Reasonable priceTermite inspectionTermite extermination
Gayle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★

Uninterested and refused to look over the whole property but stated “ look at this paper. I only come for the laundry door” . Did not make eye contact , and if not for his name badge I would have not opened the door the way he presented himself. Never use again or recommend.

Paid $1–20Not sureTermite inspection
Craig7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★

Explained what should be done.

Termite inspection
Red2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Carlos demonstrated professionalism and knowledge during the termite inspection and gave good recommendations. Big thanks to him!

Not sureTermite inspection
D14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very informative and practical approach.

Reasonable priceTermite inspection
CHRISTOPHER2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Carlos was professional and worked fast. Can't comment on price as in still waiting on the quote

Not sureTermite inspection
Lisa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Carlos was very professional and kind. He explained to me what he would be looking for. We are so grateful you were able to fit us in so quickly. Thank you Carlos for all you do.

Paid $80–100Great priceTermite inspection
Leonard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very knowledgeable, friendly, and professional.

Not sureTermite inspection
SaulLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Carlos was on time, respectful of the property and answered a myriad of questions gladly. Inspected the house thoroughly and proactively and never pushed anything other than information and context.

Termite inspection
Jerry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Thank you Octavio for your service at Tribeca apartments in the city of Azusa . Great customer service always making sure on providing information about any problems and guiding us with service skills.

Paid $200+Great priceHornet & wasp exterminationTermite inspectionCockroach extermination
Brian6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Carlos was on time and very knowledgeable and personable.

Termite inspection
Raul2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Inspection was fast. Treatment was even quicker. Terminates dead.

Customer photo from Raul's review
Paid $200+Reasonable priceTermite inspectionTermite extermination
Erin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Carlos was absolutely awesome. Such a nice guy. Super honest and glad to be working with him. He explained everything in detail and gave us a step by step of the process.

Termite inspectionTermite extermination
Chuck4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Carlos Hernandez was on time, courteous, and very knowledgeable. He was able to answer all of my questions.

Termite inspection
Victoria10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Carlos showed up on time, & called before the appointment to let us know he was on his way. He inspected the house for termites, was thorough & clear as to findings & what needed to be done. I was very happy with his service.

Termite inspection
Laura10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Did a great job- explained everything

Paid $200+Reasonable priceTermite inspection

Show more termite inspection reviews (20 more) →

Price

$175+69% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 53%Overpriced 0%Not sure 23%

Jobs customers hired them for

JobReviewsCategory typical
Rodent extermination44$88–$323
General pest inspection43$68–$116
Termite inspection40$133–$282
Spider extermination30$79–$141
Cockroach extermination30$88–$282
Bug & insect extermination25$71–$126
Ant extermination21$63–$194
Termite extermination13$113–$371

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