Pest control service · Downey, CA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%78+5.5Craft & service penalty83−1.7Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 61 termite control servicesiPosition by Experts Score among all companies we track in this category. · better than 45%
4.9★★★★★145 Google reviews · 24 photos
97%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
2%reviews answered by the owner
$246typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate the company 4.9 out of 5 based on 145 reviews, with the owner responding to only 2% of them. Customers frequently praise the technicians for punctuality, thoroughness, and clear communication regarding termite, rodent, and general pest treatments. Many note fair pricing and an honest approach that avoids fear-based upselling. However, a few low-star reviews criticize unprofessional phone reception, slow response times, and unresolved property damage issues.
Google rating: 4.9 out of 5 from 145 reviews (97% five-star).
Reviews on this page: 145 Google reviews (129 with written comments, 1 with photos).
Owner responses: the business replied to 2% of reviews.
Most recent review: October 2, 2026.
Service: Termite Control Service serving Downey, California.
Data from Google, last updated October 27, 2026.
Score profile vs other termite control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyTermite Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pest Solutions Termite & Pest Control: 92/100 on this factor. Category median: 91.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pest Solutions Termite & Pest Control: 91/100 on this factor. Category median: 89.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pest Solutions Termite & Pest Control: 83/100 on this factor. Category median: 97.A
83
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pest Solutions Termite & Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pest Solutions Termite & Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pest Solutions Termite & Pest Control: 78/100 on this factor. Category median: 100.B
78
Bar = this company · dark tick = category median.
Star ratings
145 Google reviews we collected
4.9of 5
5 stars14097%
4 stars11%
3 stars00%
2 stars11%
1 star32%
Praise vs complaints
Phrases our text analysis found in 129 written reviews
98%praise
Praise26798%
Complaints52%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price444%
Reasonable556%
Overpriced00%
Not sure00%
$246+137% vs typical termite control services
Middle half of what 5 customers paid ($65–$371) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8732%
Speed & response5119%
Quality & results4115%
Would recommend3714%
Price & value3011%
Communication176%
Honesty & trust93%
What customers talk about
We read 129 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The technician Juan was friendly and thorough and arrived on time .”
“I called to get a termite inspection for my home and was very happy with how quick Pest Solutions came.”
“I really appreciate how fast and thorough this whole process was.”
“They have HORRIBLE Customer Service Skills.”
“We are please with their service and would certainly recommend them as a provider for your termite needs.”
“My house is termite free and the work was done fast, effectively, and most importantly, at a very good price.”
“Zavier was great, very communicative and explained everything .”
“I absolutely love their customer service and honesty !”
People customers mention
Dana6 reviews
Richard6 reviews
Kathleen6 reviews
Daniel4 reviews
Juan3 reviews
Susan3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pest Solutions Termite & Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Lidia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I called to get a termite inspection for my home and was very happy with how quick Pest Solutions came. The termite inspector was even able to do a local spot treatment and ant treatment while they were here. I really appreciate how fast and thorough this whole process was.
PeterLocal Guide · 60 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Pest solutions are very professional and reliable, I am very happy with their service.
Paid $1–20Reasonable priceHornet & wasp exterminationRodent exterminationTermite inspection
I called to get a termite inspection for my home and was very happy with how quick Pest Solutions came. The termite inspector was even able to do a local spot treatment and ant treatment while they were here. I really appreciate how fast and thorough this whole process was.
Price assessment: Great price
Price: $200+
Services: Termite inspection, Termite extermination, Ant extermination
Pest type: Ants, Termites
kathy zc9 reviewsiTotal number of Google reviews kathy has written across all businesses on Google Maps, not just this one.
Fernando's services are professional and reasonably priced. What stood out most to me is that he doesn't invoke fear like a lot of pest control companies do, making you feel like your whole home is infested. He takes a reasonable approach and doesn't try to upsell you. Dealing with pests in the home can be stressful, but Fernando puts together a clear plan and keeps you at ease, with constant follow up throughout the process.
Price assessment: Reasonable price
Karin Costa13 reviewsiTotal number of Google reviews Karin has written across all businesses on Google Maps, not just this one.
This is a great company that I have just used for the first time, for rodent control. Jay was amazingly helpful and knowledgeable. I will use and recommend this business to anyone. I believe they are trustworthy to an unusual degree.
Price assessment: Great price
Services: Rodent extermination
delia delgadoLocal Guide · 124 reviewsiTotal number of Google reviews delia has written across all businesses on Google Maps, not just this one.
I just want to thank the excellent service we received from Mr Rojas! He was very helpful and professional and went the extra mile for us! We highly recommend him to our friends and family. The results were immediately seen. Thank you again! MZ
Services: Rodent extermination
Julio Gonzalez7 reviewsiTotal number of Google reviews Julio has written across all businesses on Google Maps, not just this one.
Have used Pest Solutions for general pest control and termite work as long as I can remember.
Dana has been our regular technician for awhile and has always been professional, personable, and proactive (looking for and pointing out potential areas of concern, not simply spraying and leaving).
The owners, Mike and Susan, know us as people, we're greeted by name and "how are you and your family?" if one of them answers when we call, and have received rapid replies when we've had an emergency (like a swarm of bees suddenly appearing inside the house).
Highly recommend this company.
Services: General pest inspection, Bug & insect extermination
