Marian MustafaLocal Guide · 23 reviewsTotal number of Google reviews Marian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat customer service and truly caring staff! 😊
Pet Evolution - Richmond, TX - Grooming | Self-Wash | Healthy Food | Mobile Nail Trim
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%75+18.2Value 14%100+14.1Replies to reviews 7%75+5.3Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 32 pet trainersPosition by Experts Score among all companies we track in this category. · better than 32%
4.9 ★★★★★ 294 Google reviews · 5 photos
95%five-star reviews
4.83★last 12 monthsAverage stars on reviews from the last 12 months only.
4.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
81%reviews answered by the owner
Oct 2026latest review
Pet Evolution - Richmond, TX - Grooming | Self-Wash | Healthy Food | Mobile Nail Trim at a glance
Reviewers highlight the clean self-wash stations, mobile nail trimming, and healthy food options, noting that staff are punctual and communicative with anxious pets. While many praise the professional grooming results and attentive customer service, recurring complaints involve disorganized appointment systems and scheduling errors. Additional criticisms include instances where grooming requests were not followed and occasional service quality inconsistencies.
- Google rating: 4.9 out of 5 from 294 reviews (95% five-star).
- Reviews on this page: 294 Google reviews (244 with written comments, 58 with photos).
- Owner responses: the business replied to 81% of reviews.
- Most recent review: October 25, 2026.
- Service: Pet Trainer serving Richmond, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other pet trainers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pet Evolution - Richmond, TX - Grooming | Self-Wash | Healthy Food | Mobile Nail Trim: 84/100 on this factor. Category median: 93.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pet Evolution - Richmond, TX - Grooming | Self-Wash | Healthy Food | Mobile Nail Trim: 75/100 on this factor. Category median: 89.B
75
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pet Evolution - Richmond, TX - Grooming | Self-Wash | Healthy Food | Mobile Nail Trim: 100/100 on this factor. Category median: 99.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pet Evolution - Richmond, TX - Grooming | Self-Wash | Healthy Food | Mobile Nail Trim: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pet Evolution - Richmond, TX - Grooming | Self-Wash | Healthy Food | Mobile Nail Trim: 75/100 on this factor. Category median: 73.B
75
Bar = this company · dark tick = category median.
Star ratings
294 Google reviews we collected
- 5 stars28095%
- 4 stars31%
- 3 stars10%
- 2 stars31%
- 1 star72%
Praise vs complaints
Phrases our text analysis found in 244 written reviews
- Praise33699%
- Complaints41%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2340%
- Reasonable3358%
- Overpriced00%
- Not sure12%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude13038%
- Quality & results8926%
- Would recommend5316%
- Speed & response237%
- Communication165%
- Price & value165%
- Honesty & trust134%
What customers talk about
We read 244 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are kind and do what they can to meet your needs.”
“To make matters worse, the woman working at the front desk today was extremely unfriendly, rude, and unhelpful.”
“They listened to our preferences and did an amazing job.”
“…are of your fur babies and make sure they look their absolute best, I highly recommend Pet Evolutions Richmond.…”
“No waiting on Labor Day weekend and my dog teeth cleaning and gland expression were completed in no time.”
“They communicate throughout the grooming service to let you know when your dog will be ready.”
“They were very affordable and my baby looks just beautiful.”
“The staff is wonderful, professional, and genuinely caring.”
People customers mention
- Gloria 8 reviews
- Shepherd 3 reviews
- Randy 3 reviews
- Harry 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pet Evolution - Richmond, TX - Grooming | Self-Wash | Healthy Food | Mobile Nail Trim for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Gwen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This my first time taking my baby ing or grooming. They did an excellent job. My baby's fur was so soft. She's a hand full. 😃
Reasonable priceDog grooming
CruiseDHLocal Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
No waiting on Labor Day weekend and my dog teeth cleaning and gland expression were completed in no time. Clean and organized pet shop where you can see groomers working through the glasses. There also self service stations where you can take care of your pet yourself. Staff was very courteous and professional.
Reasonable priceDog anal gland expression
Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The customer service is wonderful. They are kind and do what they can to meet your needs. The groomers were so good with my dog! They listened to our preferences and did an amazing job.
Dog grooming
Aimee8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We absolutely LOVE Pet Evolutions Richmond! I take both of my babies, Cooper Duper, my miniature Dachshund, and Ella Bella, my Australian Shepherd, there for grooming, and I couldn’t be happier with the care they receive. The staff is wonderful, professional, and genuinely caring. They do an amazing job grooming…
Lauren6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Had a wonderful experience as a first time customer!! Our dog, Sir Puggington; got the full groom service with Tatianna, teeth clean, and nail trim along with a cute bandana. He smelt so good and felt so soft and fluffy. His breath no longer smelled - Thank goodness! They have great customer service, healthy food…
Teresa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★
I had my dog’s nails trimmed and the tips were barely clipped and the fifth nail on front paws not clipped. The groomer called me personally and explained that she didn’t want to clip shorter because it would hurt my pup. She explained also that bringing my pup in sooner between nail trims would help the nail to be…
Dog nail trimming
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Dog grooming | 31 | — |
| Dog bathing and blow dry | 24 | — |
| Dog nail trimming | 23 | — |
| Dog full service grooming | 17 | — |
| Dog anal gland expression | 14 | — |
| Dog teeth brushing | 12 | — |
| Dog ear cleaning | 10 | — |
| Dog grooming and styling | 6 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 294 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Gabby Fox3 reviewsTotal number of Google reviews Gabby has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat staff ! Great care ! Clean spaces for self washing and worth the price.
Gwen Carroll7 reviewsTotal number of Google reviews Gwen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis my first time taking my baby ing or grooming. They did an excellent job. My baby's fur was so soft. She's a hand full. 😃
- Price assessment: Reasonable price
- Services: Dog grooming
CruiseDHLocal Guide · 78 reviewsTotal number of Google reviews CruiseDH has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNo waiting on Labor Day weekend and my dog teeth cleaning and gland expression were completed in no time. Clean and organized pet shop where you can see groomers working through the glasses. There also self service stations where you can take care of your pet yourself. Staff was very courteous and professional.
- Price assessment: Reasonable price
- Services: Dog anal gland expression
Lisa Keeling3 reviewsTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe customer service is wonderful. They are kind and do what they can to meet your needs. The groomers were so good with my dog! They listened to our preferences and did an amazing job.
- Services: Dog grooming
Aimee Brasington8 reviewsTotal number of Google reviews Aimee has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe absolutely LOVE Pet Evolutions Richmond! I take both of my babies, Cooper Duper, my miniature Dachshund, and Ella Bella, my Australian Shepherd, there for grooming, and I couldn’t be happier with the care they receive. The staff is wonderful, professional, and genuinely caring. They do an amazing job grooming both of my dogs, but what I appreciate most is how well they treat them while they’re there. I know they are in good hands, and that gives me so much peace of mind. Cooper Duper and Ella Bella are definitely spoiled, and Pet Evolutions treats them like the VIPs they think they are! 😂🐾 If you’re looking for a groomer who will take excellent care of your fur babies and make sure they look their absolute best, I highly recommend Pet Evolutions Richmond. We wouldn’t go anywhere else! ❤️🐶
Lauren Catache6 reviewsTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad a wonderful experience as a first time customer!! Our dog, Sir Puggington; got the full groom service with Tatianna, teeth clean, and nail trim along with a cute bandana. He smelt so good and felt so soft and fluffy. His breath no longer smelled - Thank goodness! They have great customer service, healthy food and treats, as well as supplements for more senior dogs. They even have a self washing area with membership packages and they keep the facility super clean. Will definitely be going back again!
Teresa Hall1 reviewTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had my dog’s nails trimmed and the tips were barely clipped and the fifth nail on front paws not clipped. The groomer called me personally and explained that she didn’t want to clip shorter because it would hurt my pup. She explained also that bringing my pup in sooner between nail trims would help the nail to be trimmed shorter. I really appreciate that they contacted me and explained why the nails were not cut shorter.
- Services: Dog nail trimming
P JuncoLocal Guide · 26 reviewsTotal number of Google reviews P has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTook Myla in for a bath today with Nas . He was so kind, patient, and gentle with her. Myla is a rescue and is still very fearful of new people and situations, so I really appreciated how understanding he was and how carefully he handled her. It made the experience so much less stressful for both of us. Thank you, Nas, for taking such good care of my girl! 🐾❤️
Response from the owner · 2 months ago
Thank you so much! Our goal is always to understand our customer's needs and work with kindness, love and patience . We have shared the comments with Nas and our whole team. Thank you again for your trust in us!
Sandra Igboanugo5 reviewsTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeen coming here for a while now and they always do a good job. I also love that they have self service dog wash stations.
Business details
- Address: 18321 W Airport Blvd Ste 207, Richmond, TX 77407
- Phone: (832) 981-7676
- Website: petevolution.com
- Service area: Richmond, TX