Jake AlonLocal Guide · 53 reviewsTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat speciality pet food supply store.
Pet Express
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%83+52.7Reliability 28%79+22.3Replies to reviews 8%16+1.3Experts Score= 76Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 40 pet storesPosition by Experts Score among all companies we track in this category. · better than 38%
4.8 ★★★★★ 86 Google reviews · 24 photos
90%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
Jul 2026latest review
Pet Express at a glance
Google reviewers rate Pet Express 4.8 out of 5 based on 86 reviews, highlighting the store's extensive inventory of high-quality, independent, and raw pet food brands for cats and dogs. Customers frequently praise the knowledgeable staff for offering detailed dietary recommendations, competitive pricing compared to larger chains, and convenient special ordering services. A recurring theme involves the friendly atmosphere created by the resident shop cat, though one low-star review criticized the store for inadequate supervision of the animal around young children.
- Google rating: 4.8 out of 5 from 86 reviews (90% five-star).
- Reviews on this page: 86 Google reviews (62 with written comments, 3 with photos).
- Owner responses: the business replied to 1% of reviews.
- Most recent review: July 23, 2026.
- Service: Pet Store serving Los Angeles, California.
Data from Google, last updated November 3, 2026.
Score profile vs other pet stores
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pet Express: 83/100 on this factor. Category median: 83.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pet Express: 79/100 on this factor. Category median: 82.B
79
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pet Express: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pet Express: 16/100 on this factor. Category median: 44.F
16
Bar = this company · dark tick = category median.
Star ratings
86 Google reviews we collected
- 5 stars7790%
- 4 stars78%
- 3 stars11%
- 2 stars00%
- 1 star11%
Praise vs complaints
Phrases our text analysis found in 62 written reviews
- Praise6496%
- Complaints34%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude3248%
- Price & value1015%
- Quality & results812%
- Speed & response69%
- Would recommend69%
- Communication34%
- Honesty & trust23%
What customers talk about
We read 62 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very helpful employee walked us through an awesome selection of high quality cat food.”
“…hey will special order products we used to buy at the big chains at a competitive price, and we only have walk 1/2 block to get it instead of 10 to 30…”
“Always great service, and the food selection is pretty awesome.”
“We managed to chat with Mevi (one of the owners) very quickly, he was super friendly and knowledgeable as well.”
“They now have me as a customer for life!”
“If you have young children, or you simply expect kindness and responsibility from a business, I’d strongly recommend going somewhere else.”
“He walked us through his recommendations for the best food for our kittens and answered every one of our questions.”
“Only place I trust when it comes to pet food.”
People customers mention
- Hunter 7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
CarlyLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
We LOVE Pet Express and have been coming here for nearly two years for our cats. They have a great selection of food, treats, litter, and other useful products. If you want to support locally, be sure to come here. We also love their shop cat, Hunter. The customer service is always top notch. We’ve never had…
JLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Very helpful employee walked us through an awesome selection of high quality cat food. This store stocks a lot of independent brands that use high quality proteins like Rawz, Orijen, Weruva, etc. Also, they have a store cat! This shop also stocks dog food and toys, but if you’re a cat owner, you’ll love this place!…
Bradley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
This place is a great and asset to our neighborhood. Do not let the one bad review deter you , stores are not babysitters and Hunter the Cat is not a toy for kids. Although this is a small store, they can order pretty much anything you might find at a bigger store and at a better price. This is great if you need…
NoraLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Fabulous store! It is jam packed with the healthiest pet care on the market (including several items on Susan Thixton’s 2025 Truth About Pet Food list). It’s also the best place in LA to get quail eggs- frozen raw or dehydrated. My dog cleans his plate at every meal now. :)
Teufel96 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I love that they will special order products we used to buy at the big chains at a competitive price, and we only have walk 1/2 block to get it instead of 10 to 30 min to the larger stores.
AnaLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
Lovely and knowledgeable staff, great products, and a wonderful store kitty. Super quick home delivery too.
Photos
Customer reviews
4.8 ★★★★★ 86 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Carly JeromeLocal Guide · 53 reviewsTotal number of Google reviews Carly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe LOVE Pet Express and have been coming here for nearly two years for our cats. They have a great selection of food, treats, litter, and other useful products. If you want to support locally, be sure to come here. We also love their shop cat, Hunter. The customer service is always top notch. We’ve never had anything but a fantastic experience here. Depending on what and how much you buy, they have frequent buyer programs. I gather from another review that some people think it’s fine to let your toddler run around a store and grab at living animals, but that’s just questionable parenting. I can totally understand how the staff would maybe be a bit frustrated by this parental oversight. It’s a business, not your play place.
J ZLocal Guide · 61 reviewsTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery helpful employee walked us through an awesome selection of high quality cat food. This store stocks a lot of independent brands that use high quality proteins like Rawz, Orijen, Weruva, etc. Also, they have a store cat! This shop also stocks dog food and toys, but if you’re a cat owner, you’ll love this place! The employee offered to special order a brand we were looking for, and also offered free delivery for orders of $50+.
Shalena BaldwinLocal Guide · 18 reviewsTotal number of Google reviews Shalena has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOnly place I trust when it comes to pet food. Great customer service
Bradley Falk2 reviewsTotal number of Google reviews Bradley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis place is a great and asset to our neighborhood. Do not let the one bad review deter you , stores are not babysitters and Hunter the Cat is not a toy for kids. Although this is a small store, they can order pretty much anything you might find at a bigger store and at a better price. This is great if you need certain items regularly, but do not order enough to meet the free shipping requirements of online stores.
Nora MolinaLocal Guide · 43 reviewsTotal number of Google reviews Nora has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFabulous store! It is jam packed with the healthiest pet care on the market (including several items on Susan Thixton’s 2025 Truth About Pet Food list). It’s also the best place in LA to get quail eggs- frozen raw or dehydrated. My dog cleans his plate at every meal now. :)
The stupid Forever2 reviewsTotal number of Google reviews The has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe guy is so Hansome
Mr ELocal Guide · 30 reviewsTotal number of Google reviews Mr has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent
Brad ListermannLocal Guide · 126 reviewsTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe brought our 3-year-old daughter here for what we thought would be a fun little stop. The store has a cat that freely roams around, which sounds charming—until it’s not. Our daughter, being a toddler, was gently trying to reach out to pet the cat. She wasn’t rough, wasn’t chasing—just curious and kind. Unfortunately, the cat scratched her. These things happen. But what shocked us wasn’t the scratch—it was the reaction from the staff. No concern. No apology. No basic first aid. Just a cold “Well, she shouldn’t have been chasing him” and a shrug. We weren’t asking for much—just some human decency, maybe a Band-Aid. Instead, we were met with defensiveness and zero compassion. If you have young children, or you simply expect kindness and responsibility from a business, I’d strongly recommend going somewhere else. This place may look quaint on the outside, but there’s no care behind the counter.
Hainya “Hügø” SmithLocal Guide · 167 reviewsTotal number of Google reviews Hainya has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery small Specific name che towards healthy food alternatives
Business details
- Address: 1232 S La Cienega Blvd, Los Angeles, CA 90035
- Phone: (310) 657-4738
- Website: petexpressla.com
- Service area: Los Angeles, CA