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Pet Health Animal Hospital

Animal hospital · Las Vegas, NV · reviewed since 2014

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%88+21.3Value 14%65+9.2Replies to reviews 7%29+2.1Craft & service penalty94−0.6Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 87 veterinariansPosition by Experts Score among all companies we track in this category. · better than 74%
4.9 ★★★★★ 702 Google reviews · 24 photos
97%five-star reviews
4.93★last 12 monthsAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
83%reviews answered by the owner
Oct 2026latest review

Pet Health Animal Hospital at a glance

Google reviewers rate Pet Health Animal Hospital 4.9 out of 5 based on 702 reviews, with the owner responding to 83 percent of comments. Customers frequently praise the staff for being friendly, professional, and attentive, noting that appointments are punctual and explanations are detailed without feeling rushed. Recurring themes include clear communication and a collaborative approach to pet care. However, some low-star reviews criticize the high pricing and limited availability for emergency services or urgent appointments.

  • Google rating: 4.9 out of 5 from 702 reviews (97% five-star).
  • Reviews on this page: 702 Google reviews (557 with written comments, 107 with photos).
  • Owner responses: the business replied to 83% of reviews.
  • Most recent review: October 30, 2026.
  • Service: Veterinarian serving Las Vegas, Nevada.

Data from Google, last updated November 1, 2026.

Score profile vs other veterinarians

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

Satisfaction93Reliability88Craft & service94Value65Momentum100Replies to reviews29Satisfaction: 93 (median 80)Reliability: 88 (median 74)Craft & service: 94 (median 93)Value: 65 (median 85)Momentum: 100 (median 100)Replies to reviews: 29 (median 44)
Pet Health Animal HospitalVeterinarians median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pet Health Animal Hospital: 93/100 on this factor. Category median: 80.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pet Health Animal Hospital: 88/100 on this factor. Category median: 74.A
88
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pet Health Animal Hospital: 94/100 on this factor. Category median: 93.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pet Health Animal Hospital: 65/100 on this factor. Category median: 85.B
65
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pet Health Animal Hospital: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pet Health Animal Hospital: 29/100 on this factor. Category median: 44.D
29

Bar = this company · dark tick = category median.

Star ratings

702 Google reviews we collected

  • 5 stars68097%
  • 4 stars30%
  • 3 stars10%
  • 2 stars00%
  • 1 star183%

Praise vs complaints

Phrases our text analysis found in 557 written reviews

  • Praise69396%
  • Complaints294%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1011%
  • Reasonable7276%
  • Overpriced44%
  • Not sure99%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude29941%
  • Quality & results10314%
  • Would recommend8512%
  • Communication7811%
  • Honesty & trust578%
  • Speed & response517%
  • Price & value497%

What customers talk about

We read 557 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Dr Hooper and Natalie were particularly loving and helpful I highly recommend this clinic to anyone !”
    “He finally calls back and tells me how rude I was to call so much and that he had other dogs to take care of.”
  • “I know I will forever be grateful to the whole staff for the years of amazing service and know it will continue until for as long as I have my critters.”
    “The week following his visit to doctor Aybar was terrible for him, and he began to drip fresh blood from his mouth.”
  • “I would highly recommend Pethealth for anyone who is looking for a good veterinarian Place.”
    “I would highly recommend looking for a more affordable alternative.”
  • “They took the time to answer all of my questions thoroughly and explain everything clearly, which helped me feel more comfortable and informed about C…”
  • “I trust them to help me make the hard decisions with my aging pups.”
    “I was told this was the best of the best veterinary clinic in Las Vegas and I was not lied too!”
  • “The professionalism of the team was evident in every interaction; they were timely in their service and ensured that all my questions were answered thoroughly.”
    “Due to shipping delays from Chewy’s pharmacy, I contacted the veterinary office on Friday to inquire if they could supply a few tablets until my order arrived.”
  • “Great communication, reasonable pricing, and an absolute understanding of our 2 dogs’ needs.”
    “Personalized care, realistic conversations, calming environment, no additional or hidden fees for our appointment.”

People customers mention

  • Clarke 45 reviews
  • Lewis 33 reviews
  • Mkhitarian 23 reviews
  • Vet 20 reviews
  • Pizzillo 13 reviews
  • Minas 6 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Beverly11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

This Vet clinic is amazing - every staff member I encountered was amazing and showed great care for our dog! Dr Hooper and Natalie were particularly loving and helpful I highly recommend this clinic to anyone !

Reasonable priceService not listed
Lisa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Great place - all the staff were caring and professional. dr Nissinen was great !

Reasonable price
Svenje8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

Everyone is so friendly and keep great notes from last visit which helps! love that everyone makes me feel like we make the decisions together. My dog is calm there and not uneasy which is a testament to everyone! Dr B is the best

Customer photo from Svenje's reviewCustomer photo from Svenje's review
Nadine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

I met with a new Vet-Dr Greco. She and Matthew did a fabulous job of examinations, vaccinations and plans for international travel we have planned. We have been long time clients.

Customer photo from Nadine's reviewCustomer photo from Nadine's review
Not sureBirds
Jackeline4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★

I love coming to the clinic everyone is so nice and well informed ANDD my dogs is happy to be there too

LaceyLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

I have been going to Pet Health for years now and can't say enough about the entire team. You feel welcomed and in no way rushed. They are always giving you and your fur babies the time and attention they need to ensure they get the best care. They have been with me through the good times and those times no pet…

Customer photo from Lacey's review

Photos

Customer reviews

4.9 ★★★★★ 702 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Beverly Aufmuth11 reviewsTotal number of Google reviews Beverly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This Vet clinic is amazing - every staff member I encountered was amazing and showed great care for our dog! Dr Hooper and Natalie were particularly loving and helpful I highly recommend this clinic to anyone !

  • Price assessment: Reasonable price
  • Services: Service not listed
Lisa Hoffpauir2 reviewsTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great place - all the staff were caring and professional. dr Nissinen was great !

  • Price assessment: Reasonable price
Svenje Heeren8 reviewsTotal number of Google reviews Svenje has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everyone is so friendly and keep great notes from last visit which helps! love that everyone makes me feel like we make the decisions together. My dog is calm there and not uneasy which is a testament to everyone! Dr B is the best

Nadine Underhill5 reviewsTotal number of Google reviews Nadine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I met with a new Vet-Dr Greco. She and Matthew did a fabulous job of examinations, vaccinations and plans for international travel we have planned. We have been long time clients.

  • Price assessment: Not sure
  • Services: Birds
Response from the owner · a year ago

Thank you for your 5-star rating! We have peanut butter and cheese waiting for Toto to enjoy during her next visit.

Judy Vannoy1 reviewTotal number of Google reviews Judy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dr M & staff are awesome!

  • Price assessment: Reasonable price
  • Services: Service not listed
Jackeline Pacheco4 reviewsTotal number of Google reviews Jackeline has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I love coming to the clinic everyone is so nice and well informed ANDD my dogs is happy to be there too

Response from the owner · 4 months ago

Thank you for the amazing 5-star rating!

Akashi Xiao2 reviewsTotal number of Google reviews Akashi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The best vet latte has ever seen

Lacey WoodsLocal Guide · 22 reviewsTotal number of Google reviews Lacey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have been going to Pet Health for years now and can't say enough about the entire team. You feel welcomed and in no way rushed. They are always giving you and your fur babies the time and attention they need to ensure they get the best care. They have been with me through the good times and those times no pet parent wants to have to do. If you want a vet team that truly cares about you and your babies Pet Health is the best there is. I know I will forever be grateful to the whole staff for the years of amazing service and know it will continue until for as long as I have my critters.

Hanna Ji5 reviewsTotal number of Google reviews Hanna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I brought our dog in for a checkup and had a very positive experience. Dr. Clark and the nurse were both kind, patient, and attentive. They took the time to answer all of my questions thoroughly and explain everything clearly, which helped me feel more comfortable and informed about Creamy’s care. I especially appreciated that I never felt rushed and that my concerns were taken seriously. Thank you for making our visit such a reassuring experience!

  • Price assessment: Reasonable price
Erin Mayrhofer3 reviewsTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Exceptional experience! Every team member is so kind and they love your animal so much. I’ve had the best experiences with my cat whether a regular check-up or regarding any concerns. Amazing all around ❤️

  • Price assessment: Not sure
  • Services: Service not listed

Pet Health Animal Hospital on Google Maps →

Business details