iHow the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 54%45+24.4Reliability 24%24+5.8Momentum 14%10+1.4Replies to reviews 7%2+0.1Experts Score= 32Not enough data for craft & service, value; its weight is shared by the others.Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.32SCORE
DGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#72 of 72 pet sittersiPosition by Experts Score among all companies we track in this category. · better than 0%
4.6★★★★★345 Google reviews · 23 photos
81%five-star reviews
4.03★last 12 monthsiAverage stars on reviews from the last 12 months only.
11.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Pet Paradise 4.6 out of 5 based on 345 reviews, with the owner replying to none. Positive feedback highlights friendly, knowledgeable staff, clean facilities, and reasonable pricing for bird services like nail trimming and small animal sales. However, recurring criticisms in low-star reviews describe inadequate animal housing with overcrowded cages and insufficient bedding, along with concerns about communication regarding holds and the safety of grooming procedures.
Google rating: 4.6 out of 5 from 345 reviews (81% five-star).
Reviews on this page: 345 Google reviews (216 with written comments, 14 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 22, 2026.
Service: Pet Sitter serving Willoughby, Ohio.
Data from Google, last updated October 28, 2026.
Score profile vs other pet sitters
Percentile per factor (100 = best)iPercentile vs other companies in the category: 70 means better than 70% of them.. Strongest: satisfaction and reliability; weakest: replies to reviews.
Pet ParadisePet Sitters median0 = centre, 100 = best
SatisfactioniSatisfaction · 38% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Pet Paradise is better than 45% of pet sitters. Category median: 75.C
45
ReliabilityiReliability · 17% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months, or the 20 newest if fewer (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Pet Paradise is better than 24% of pet sitters. Category median: 68.D
24
Craft & serviceiCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Not enough reviews for this factor yet. Category median: 55.–
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ValueiValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), 35% vs the category.Not enough reviews for this factor yet. Category median: 78.–
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MomentumiMomentum · 10% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100.Pet Paradise is better than 10% of pet sitters. Category median: 100.F
10
Replies to reviewsiReplies to reviews · 5% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), 35% vs the category.Pet Paradise is better than 2% of pet sitters. Category median: 57.F
2
Bar = this company · dark tick = category median.
Star ratings
345 Google reviews we collected
4.6of 5
5 stars27881%
4 stars3410%
3 stars134%
2 stars41%
1 star165%
Praise vs complaints
Phrases our text analysis found in 216 written reviews
92%praise
Praise14392%
Complaints128%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude10568%
Price & value1912%
Quality & results1510%
Would recommend128%
Speed & response21%
Communication21%
What customers talk about
We read 216 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…h the bird and bond while she was waiting to be weaned staff is very helpful my only concern is they don't have a large selection of birds and most of…”
“The staff wasn't knowledgeable or friendly and kept contradicting each other.”
“Prices are reasonable and consistent with the other northeast Ohio pet shops.”
“Very knowledgeable crew, very helpful, not too expensive compared to other places.”
“They do such a wonderful job, and the birds are so well taken care of.”
“This place is awful how they keep their animals the hamsters have barely any bedding and tiny wheels.”
“I recommend going to see what they have and meet Indy, the prairie dog.”
“…ell her to me , unlike the big chain stores that will sell them the same day they arrive.…”
“All the staff was so friendly and answered all of our questions.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Ddesiree3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★
This place is awful how they keep their animals the hamsters have barely any bedding and tiny wheels. There jumping spiders which are “new” one of the enclosures have 5 crickets in it while it was molting!!! Come on people learn about the animals first. Jumping spiders can die if there is live food in the enclosure…
FFlora1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
I went to get a bunny. I was told that the bunnies were on hold until a lady decided to come in and pick which one she’s like. I was told she had u til the end of the day and that the bunnies would go back up for sale. I showed up to the store with an hour left til closed still no lady. More people come in to…
WWilliamLocal Guide · 51 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I purchased a baby hand-fed Mexican conure from Pet Paradise. I was able to go there each weekend and sit down with the bird and bond while she was waiting to be weaned staff is very helpful my only concern is they don't have a large selection of birds and most of the birds there are not for sale. Prices are…
DDawnLocal Guide · 63 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I was most pleased with the bird services provided. Wing and nail appointment was handled professionally with no stress to my bird. I appreciate finding a place that specializes in bird care. That is not always easy to find. Thanks ladies of pet paradise!
AAlix10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Awesome shop! Workers are kind and very knowledgeable and all the animals are well taken care of. We brought home two budgies from there and might be going back for a third!
AAngela14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Pet Paradise is a fun little store that carries birds, small animals and reptiles. They carry quality product to meet the needs of the animals listed previously. I recommend going to see what they have and meet Indy, the prairie dog.
This place is awful how they keep their animals the hamsters have barely any bedding and tiny wheels. There jumping spiders which are “new” one of the enclosures have 5 crickets in it while it was molting!!! Come on people learn about the animals first. Jumping spiders can die if there is live food in the enclosure while they are molting. And never ever put more than 1 cricket in there. If you wanna go somewhere where they abuse animals this is it.
F
Flora Robinson1 reviewiTotal number of Google reviews Flora has written across all businesses on Google Maps, not just this one.
I went to get a bunny. I was told that the bunnies were on hold until a lady decided to come in and pick which one she’s like. I was told she had u til the end of the day and that the bunnies would go back up for sale. I showed up to the store with an hour left til closed still no lady. More people come in to purchase bunnies and they got told the same thing. The lady never called/they never called her. If she did not put money down to hold the bunnies or buy one they ALL should have been first come first serve. I was told to give my number and I’d receive a call the next day.. here we are still no call about the bunnies. I’ll just keep my money and go somewhere else. Do better
W
William CullenLocal Guide · 51 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
I purchased a baby hand-fed Mexican conure from Pet Paradise. I was able to go there each weekend and sit down with the bird and bond while she was waiting to be weaned staff is very helpful my only concern is they don't have a large selection of birds and most of the birds there are not for sale. Prices are reasonable and consistent with the other northeast Ohio pet shops.
C
Carolyn MartinLocal Guide · 11 reviewsiTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
I was most pleased with the bird services provided. Wing and nail appointment was handled professionally with no stress to my bird. I appreciate finding a place that specializes in bird care. That is not always easy to find. Thanks ladies of pet paradise!
S
some1special the 1Local Guide · 364 reviewsiTotal number of Google reviews some1special has written across all businesses on Google Maps, not just this one.
Awesome shop! Workers are kind and very knowledgeable and all the animals are well taken care of. We brought home two budgies from there and might be going back for a third!
J
Josip GrgincicLocal Guide · 54 reviewsiTotal number of Google reviews Josip has written across all businesses on Google Maps, not just this one.
Pet Paradise is a fun little store that carries birds, small animals and reptiles. They carry quality product to meet the needs of the animals listed previously. I recommend going to see what they have and meet Indy, the prairie dog.
