iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%97+67.2Reliability 31%96+29.5Experts Score= 97Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 43 dog walkersiPosition by Experts Score among all companies we track in this category. · better than 76%
5.0★★★★★68 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Petcare by Caroline 5/5 based on 68 reviews, noting that the owner responded to 76% of feedback. Customers frequently cite the home-like environment, flexible scheduling, and reasonable pricing for daycare and boarding services. Recurring themes include punctual arrival, detailed photo updates, and individualized attention for anxious or senior pets. One criticism noted in a lower-rated review involved a missed in-home visit and inaccurate communication regarding the sitter's arrival time.
Google rating: 5.0 out of 5 from 68 reviews (99% five-star).
Reviews on this page: 68 Google reviews (62 with written comments, 20 with photos).
Owner responses: the business replied to 76% of reviews.
Most recent review: May 18, 2026.
Service: Dog Walker serving Raleigh, North Carolina.
Data from Google, last updated October 26, 2026.
Score profile vs other dog walkers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Petcare by CarolineDog Walkers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Petcare by Caroline: 97/100 on this factor. Category median: 93.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Petcare by Caroline: 96/100 on this factor. Category median: 85.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Petcare by Caroline: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
–
Bar = this company · dark tick = category median.
Star ratings
68 Google reviews we collected
5.0of 5
5 stars6799%
4 stars00%
3 stars11%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 62 written reviews
93%praise
Praise5693%
Complaints47%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend2033%
Communication915%
Staff & attitude813%
Honesty & trust712%
Quality & results610%
Speed & response58%
Price & value58%
What customers talk about
We read 62 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I would definitely recommend pet care by caroline to anyone.”
“She is an amazing communicator and she has a love for dogs that shows.”
“We are grateful for their attentive care and for helping us keep peace of mind while we were away.”
“Trust is a hard thing for me, but with him I had no fear!”
“He watched over my two scared/shy cats and he did a great job.”
“I always get timely responses to requests, they’re super flexible and can accommodate us last minute, and are such friendly welcoming people.”
“…facility, but their home environment, individualized attention, and slow introductions to the other dogs helped her to thrive here.…”
“They're relatively affordable compared to other boarding options we've looked into and our dog, Scarlet, seems to love them (even though she's usually…”
People customers mention
Eric6 reviews
Erik5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Emma9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Erik is amazing! He watched over my two scared/shy cats and he did a great job. I loved how he took time to update me each time so I would not get anxious and how much time and attention he gave my babies! He’s the best! Highly recommend! Trust is a hard thing for me, but with him I had no fear!! Now I only trust…
Other pet sitting (in-home)Cat sitting (in-home)
CarolineLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
I’m so thankful for Pet Care by Caroline! My dog had severe anxiety at traditional boarding facilities, but Caroline and Eric have been incredibly understanding and taken great care of her during her 2 stays with them to make sure she is anxiety-free and has a blast. They send updates and pictures during her stays…
Great priceDog boarding
BarbieLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Our pup Abby enjoyed her stay very much!! We are so grateful for the love and care she gets there. We highly recommend you check it out.
Becca4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Our 6 month old puppy Franklin absolutely loves going to daycare! Caroline creates a very home like environment for our baby. So many toys, a huge backyard to explore and lots of other dogs in his age range to play with. We know he is in good care every time we drop him off. When we pick him up, he is happy and…
EvelynLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I’ve taken Maple to Caroline’s multiple times for boarding & have nothing but good things to say about my experience! Their yard is fenced in, and I received lots of photos of Maple playing fetch, socializing with other dogs, and enjoying their yard. She wags her tail & acts excited when I pull up to drop her off — So I know she loves it too! 🩷
Dharshyani9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Seriously one of my favorite places to leave my babies! Caroline and her partner take such a great care of them.
Erik is amazing! He watched over my two scared/shy cats and he did a great job. I loved how he took time to update me each time so I would not get anxious and how much time and attention he gave my babies! He’s the best! Highly recommend! Trust is a hard thing for me, but with him I had no fear!! Now I only trust him to watch my babies! Thank you Petcare by Caroline!
Services: Other pet sitting (in-home), Cat sitting (in-home)
CarolineLocal Guide · 13 reviewsiTotal number of Google reviews Caroline has written across all businesses on Google Maps, not just this one.
I’m so thankful for Pet Care by Caroline! My dog had severe anxiety at traditional boarding facilities, but Caroline and Eric have been incredibly understanding and taken great care of her during her 2 stays with them to make sure she is anxiety-free and has a blast. They send updates and pictures during her stays which helps me not to worry. I would definitely recommend Pet Care by Caroline!
Price assessment: Great price
Services: Dog boarding
Barbie LeniusLocal Guide · 11 reviewsiTotal number of Google reviews Barbie has written across all businesses on Google Maps, not just this one.
Our 6 month old puppy Franklin absolutely loves going to daycare! Caroline creates a very home like environment for our baby. So many toys, a huge backyard to explore and lots of other dogs in his age range to play with. We know he is in good care every time we drop him off. When we pick him up, he is happy and exhausted and a dream to train because he has more manners at home. We even get updates on Instagram & text on how he is doing. We will be using pet care by Caroline as long as we live in Raleigh! She is an amazing communicator and she has a love for dogs that shows.
Response from the owner · 4 years ago
That makes us so happy to hear that Franklin is thriving in his training & that our positive reinforcement approach to manners is helping! We love Franklin so much & look forward to seeing him soon!
Evelyn ErkerLocal Guide · 20 reviewsiTotal number of Google reviews Evelyn has written across all businesses on Google Maps, not just this one.
I’ve taken Maple to Caroline’s multiple times for boarding & have nothing but good things to say about my experience! Their yard is fenced in, and I received lots of photos of Maple playing fetch, socializing with other dogs, and enjoying their yard. She wags her tail & acts excited when I pull up to drop her off — So I know she loves it too! 🩷
Dharshyani Jackson9 reviewsiTotal number of Google reviews Dharshyani has written across all businesses on Google Maps, not just this one.
The photo says it all! Both times we’ve left our dog with Caroline and Eric for boarding we’ve had a great experience! They send pictures often and provide updates, and our boy always seems happy but exhausted after. Would recommend!
Carolina AyalaLocal Guide · 25 reviewsiTotal number of Google reviews Carolina has written across all businesses on Google Maps, not just this one.
I LOVE taking my dog here for daycare. I am happy knowing that while I am at work, my dog (Dakota) has ample time outside to sniff and play with his friends, along with a comfy rest indoors on couches and soft beds. I think this type of daycare is superior to a standard large business/vet clinic/boarding facility because my dog is not kept in a loud kennel on a concrete floor with constant loud barking from other dogs- here he has a backyard to sniff with LOTS of outdoor play as opposed to boring astroturf with no trees. There is a perfect amount of other dogs for him to socialize with each time (7-10); not too many, but just enough. It's not overwhelming for him and he is always entertained. Caroline does a great job at sending me pictures of Dakota throughout the day and on rainy days she provides enrichment activities- this is something I really appreciate, as I do the same thing when I am home with him. I have referred several people to this Daycare and I will continue to do so! Thank you Caroline and Eric!
