Analyzing 5,771,8595.8M ReviewsFor 15,88415.9K Experts

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Petco Grooming

Pet groomer · Kettering, OH · reviewed since 2020

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%68+37.1Reliability 24%58+14.1Value 14%86+12.2Replies to reviews 7%72+5.1Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#84 of 100 pet groomingPosition by Experts Score among all companies we track in this category. · better than 16%
4.6 ★★★★★ 61 Google reviews · 14 photos
84%five-star reviews
4.91★last 12 monthsAverage stars on reviews from the last 12 months only.
7.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
89%reviews answered by the owner
Oct 2026latest review
📞 Call (937) 269-0092Request a call backWebsite ↗

Petco Grooming at a glance

Google reviewers rate Petco Grooming in Kettering, OH, 4.6 out of 5 based on 61 reviews, with the owner responding to 89% of feedback. Customers frequently praise the staff's professionalism, friendly demeanor, and ability to handle anxious pets, while noting convenient locations and consistent recurring appointment availability. However, recurring criticisms in low-star reviews highlight concerns about inconsistent cutting quality, rushed service due to understaffing, and a strict policy prohibiting calming medication prior to appointments.

  • Google rating: 4.6 out of 5 from 61 reviews (84% five-star).
  • Reviews on this page: 61 Google reviews (46 with written comments, 6 with photos).
  • Owner responses: the business replied to 89% of reviews.
  • Most recent review: October 19, 2026.
  • Service: Pet Groomer serving Kettering, Ohio.

Data from Google, last updated October 26, 2026.

Score profile vs other pet grooming

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

Satisfaction68Reliability58Craft & service–Value86Momentum100Replies to reviews72Satisfaction: 68 (median 86)Reliability: 58 (median 82)Value: 86 (median 100)Momentum: 100 (median 100)Replies to reviews: 72 (median 56)
Petco GroomingPet Grooming median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Petco Grooming: 68/100 on this factor. Category median: 86.B
68
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Petco Grooming: 58/100 on this factor. Category median: 82.C
58
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Petco Grooming: 86/100 on this factor. Category median: 100.A
86
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Petco Grooming: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Petco Grooming: 72/100 on this factor. Category median: 56.B
72

Bar = this company · dark tick = category median.

Star ratings

61 Google reviews we collected

  • 5 stars5184%
  • 4 stars58%
  • 3 stars12%
  • 2 stars00%
  • 1 star47%

Praise vs complaints

Phrases our text analysis found in 46 written reviews

  • Praise3697%
  • Complaints13%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price316%
  • Reasonable1474%
  • Overpriced00%
  • Not sure211%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1438%
  • Quality & results1335%
  • Speed & response38%
  • Communication38%
  • Price & value25%
  • Would recommend25%

What customers talk about

We read 46 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Wonderful, very caring and excellent customer service.”
  • “My pup gets her nails trimmed and filed every 6 weeks and Maria does a wonderful job - I love the ability to have a steady recurring appointment.”
  • “As already Sammy has symptoms bad, the next day.”
  • “Then she explained the process and answered our questions.”
  • “Great place reasonable prices very nice and pleasant people, could hire another groomer now I have to go across town to another petco, but that's fine.”
  • “I highly recommend them!”

People customers mention

  • Courtney 6 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Petco Grooming for 7 kinds of job. Pick one to see what they paid and said.

Recent reviews

Lily1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Courtney has perfected grooming on 2 of my Pekingese. They look wonderful after their appointment with her.

Dog grooming
Debra9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Trex was wonderful! She took her time with my older, partially blind boy. He was very happy after his appointment!

Reasonable priceDog full service groomingDog nail trimming
LeeLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Convenient location. Did a great job. Teddy looks great. Took longer than usual. Under staffed

Customer photo from Lee's review
Dog grooming
Terri10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I go to the same lady every time and she is Fantastic. I think her name is Christine.

Reasonable priceDog ear cleaningDog anal gland expressionDog grooming
Jodi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The love they give Stella...even when Stella decides she is definitely THE Lady Stella Artois.

Customer photo from Jodi's review
Stephen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The staff was excellent and Aries was happy. We love the professionalism at Petco. We will keep coming back! Love y'all!

Customer photo from Stephen's review
Reasonable priceDog bathing and blow dryDog nail trimming

Jobs customers hired them for

JobReviewsCategory typical
Dog grooming13—
Dog nail trimming5—
Dog ear cleaning5—
Dog anal gland expression5—
Dog bathing and blow dry5—
Dog full service grooming4—
Dog teeth brushing2—

Compare with

Photos

Customer reviews

4.6 ★★★★★ 61 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Ryan HilgemanLocal Guide · 17 reviewsTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Trex always does a great job

  • Price assessment: Not sure
  • Services: Dog grooming, Dog nail trimming
Response from the owner · 6 days ago

Hi Ryan! We're glad Trex consistently provides outstanding care during your visits. Our team aims to create a comfortable and enjoyable experience for every pet and pet parent. We look forward to seeing you and your pet again!

Herbert DavisLocal Guide · 124 reviewsTotal number of Google reviews Herbert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always a professional experience.

  • Price assessment: Reasonable price
  • Services: Dog grooming
Response from the owner · 2 months ago

Hi Herbert, we're glad your pet's visits continue to go so well. Helping pets look and feel their best is what we're passionate about. We look forward to your pet's next visit!

Lily Arnold1 reviewTotal number of Google reviews Lily has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Courtney has perfected grooming on 2 of my Pekingese. They look wonderful after their appointment with her.

  • Services: Dog grooming
Response from the owner · 8 months ago

Thank you for sharing your wonderful feedback, Lily! We're glad to hear Courtney provided such excellent grooming care for your Pekingese. Our team takes pride in making pets look and feel their best. We look forward to welcoming you and your furry family back again!

Debra Eads9 reviewsTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Trex was wonderful! She took her time with my older, partially blind boy. He was very happy after his appointment!

  • Price assessment: Reasonable price
  • Services: Dog full service grooming, Dog nail trimming
Response from the owner · a month ago

Thank you for sharing your experience, Debra. We're happy to hear your boy was cared for with patience, as we strive to provide a comfortable and supportive experience. We look forward to seeing you and your pet again!

Lee WilliamsLocal Guide · 23 reviewsTotal number of Google reviews Lee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Convenient location. Did a great job. Teddy looks great. Took longer than usual. Under staffed

  • Services: Dog grooming
Response from the owner · 2 years ago

We're so glad you had a great experience, Lee, and we appreciate your feedback; we will share this with our team.

Jay BareLocal Guide · 38 reviewsTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service!

  • Price assessment: Reasonable price
  • Services: Dog ear cleaning, Dog anal gland expression, Dog grooming, Dog bathing and blow dry, Dog teeth brushing, Dog full service grooming
Response from the owner · a month ago

Thank you for the 5-star review, James! We're grateful to have met your expectations, and we look forward to seeing you again soon!

Terri Bell10 reviewsTotal number of Google reviews Terri has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I go to the same lady every time and she is Fantastic. I think her name is Christine.

  • Price assessment: Reasonable price
  • Services: Dog ear cleaning, Dog anal gland expression, Dog grooming
Response from the owner · 4 months ago

Hi Terri! We are happy to hear that your visits are always a positive experience. Our team strives to deliver consistent, high-quality care for every pet and pet parent. We look forward to seeing you and your pet again!

Gerrity Sano10 reviewsTotal number of Google reviews Gerrity has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everyone is very nice and friendly and helpful. They did a great job 👍

  • Price assessment: Reasonable price
Response from the owner · a year ago

We're thrilled to see that you gave us a high rating! Your support means a lot to us, and we're glad we could provide you with a positive experience.

Joyce HugheyLocal Guide · 23 reviewsTotal number of Google reviews Joyce has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great job. Our dog loves Courtney ❤️

  • Price assessment: Great price
  • Services: Dog nail trimming
Response from the owner · 9 months ago

Hi Keith. Thank you for your positive feedback! We're thrilled to hear that you had a great experience. We hope to continue exceeding your expectations on future visits! 💙

Jodi Parker5 reviewsTotal number of Google reviews Jodi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The love they give Stella...even when Stella decides she is definitely THE Lady Stella Artois.

Response from the owner · 5 months ago

Thank you for your kind review, Jodi! We are glad Stella feels loved and well cared for throughout her visits. Our team aims to deliver attentive and compassionate service for every pet and pet parent. We look forward to seeing you both again!

Petco Grooming on Google Maps →

Business details