Pet groomer · Sacramento, CA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%60+32.7Reliability 24%64+15.5Value 14%83+11.7Replies to reviews 7%59+4.2Craft & service penalty99−0.1Momentum penalty97−0.3Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.64SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#129 of 171 pet servicesiPosition by Experts Score among all companies we track in this category. · better than 25%
4.6★★★★★106 Google reviews · 23 photos
82%five-star reviews
4.54★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Petco Grooming in Sacramento 4.6 out of 5 based on 106 reviews, with the owner responding to 44 percent of feedback. Customers frequently praise the grooming staff for being patient, gentle, and skilled with various dog breeds, noting that appointments are easy to arrange and pets often return happy. Recurring criticisms include rising prices, unexpected fees for difficult behavior, and instances of long wait times or confusion regarding staff availability at opening.
Google rating: 4.6 out of 5 from 106 reviews (82% five-star).
Reviews on this page: 106 Google reviews (86 with written comments, 8 with photos).
Owner responses: the business replied to 44% of reviews.
Most recent review: October 15, 2026.
Service: Pet Service serving Sacramento, California.
Data from Google, last updated November 10, 2026.
Score profile vs other pet services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Petco GroomingPet Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Petco Grooming: 60/100 on this factor. Category median: 81.B
60
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Petco Grooming: 64/100 on this factor. Category median: 75.B
64
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Petco Grooming: 99/100 on this factor. Category median: 94.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Petco Grooming: 83/100 on this factor. Category median: 96.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Petco Grooming: 97/100 on this factor. Category median: 100.A
97
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Petco Grooming: 59/100 on this factor. Category median: 47.C
59
Bar = this company · dark tick = category median.
Star ratings
106 Google reviews we collected
4.6of 5
5 stars8782%
4 stars77%
3 stars44%
2 stars11%
1 star77%
Praise vs complaints
Phrases our text analysis found in 86 written reviews
92%praise
Praise7192%
Complaints68%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
91%fair
Great price18%
Reasonable975%
Overpriced18%
Not sure18%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3647%
Quality & results2026%
Price & value79%
Speed & response45%
Honesty & trust45%
Would recommend45%
Communication23%
What customers talk about
We read 86 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ziggy is always nervous to go to the groomer but, they are patient with her and always do a great job!”
“He does a great job and my puppy hates always looks great after her monthly grooming!”
“This if for their grooming service: The worst service for dog patience and handling.”
“…groom him very well; they have him ready in 90 minutes; the price is reasonable.…”
“It has become too expensive.”
“First time here appointment was quick, and Devin was great!”
“Honestly she put a smile on my face with pics we shared of our pets.”
“We are bringing our second dog to him I recommend this petco grooming!”
“She eased my concern for my dogs first time getting groomed by someone other than me and answered all my questions extremely well!”
People customers mention
Devin8 reviews
Sarah5 reviews
Johnell4 reviews
Aravis3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Petco Grooming for 7 kinds of job. Pick one to see what they paid and said.
Keith8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Ziggy is always nervous to go to the groomer but, they are patient with her and always do a great job! Thank you!
Reasonable priceDog grooming
Darlena8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
This is the first time at this location and Daisy has been the best groomer by far. Luna is a long haired Akita and with this Sacrament heat we have to get her shaved down which is not traditionally done but a necessity. Daisy’s the fourth groomer to do this in like 4 years. I have to say she has skills. The best…
Sandy11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Devon is the best. My puppy hates to get groomed and shakes when we walk through the doors but she is always happy to see Devin. He does a great job and my puppy hates always looks great after her monthly grooming!
Reasonable priceDog ear cleaningDog groomingDog flea and tick treatment
Sharon1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
This was the first time my dogs had gone to a groomer. I expected them to be traumatized by the experience. They were just fine! Rowan is awesome!
Dog ear cleaningDog anal gland expressionDog grooming
RamseyLocal Guide · 105 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★
It’s honestly outrageous how Petco raises prices every few months. We’ve ended up bringing our pet less often just to push back against it.
OverpricedDog grooming
Pamela5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★
While my experience with my dog grooming is good, what im not happy with was being made to wait 15 minutes in the waiting room to pick up my dog.
I received the message that my dog was ready, I live close by, arrived, nobody was there to help me. Asked out at the register, was told they had a dog in the back and…
Ziggy is always nervous to go to the groomer but, they are patient with her and always do a great job! Thank you!
Price assessment: Reasonable price
Services: Dog grooming
Response from the owner · a month ago
Hi Keith. It's wonderful to know Ziggy has such positive experiences with our grooming team. We strive to provide gentle, attentive care and quality grooming services that help pets feel comfortable and cared for. See you both again!
Darlena Yanez8 reviewsiTotal number of Google reviews Darlena has written across all businesses on Google Maps, not just this one.
This is the first time at this location and Daisy has been the best groomer by far. Luna is a long haired Akita and with this Sacrament heat we have to get her shaved down which is not traditionally done but a necessity. Daisy’s the fourth groomer to do this in like 4 years. I have to say she has skills. The best results by far. Her care with Luna overall was excellent. I wish I had taken before pictures.
Response from the owner · 4 months ago
Hi Darlena. We’re committed to providing expert care tailored to each pet’s unique needs, ensuring comfort even in challenging conditions. We look forward to continuing to care for Luna in the future!
Vivian Auble3 reviewsiTotal number of Google reviews Vivian has written across all businesses on Google Maps, not just this one.
Devon is the best. My puppy hates to get groomed and shakes when we walk through the doors but she is always happy to see Devin. He does a great job and my puppy hates always looks great after her monthly grooming!
Price assessment: Reasonable price
Services: Dog ear cleaning, Dog grooming, Dog flea and tick treatment, Dog bathing and blow dry, Dog teeth brushing, Dog full service grooming, Dog grooming and styling, Dog nail trimming
Response from the owner · 6 months ago
Thank you for sharing your experience, Sandy! We are glad your puppy feels comfortable and continues to have positive grooming visits with great results each time. Our team strives to provide patient care that helps pets feel at ease. We look forward to seeing both of you again!
Sharon Leidy1 reviewiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
This was the first time my dogs had gone to a groomer. I expected them to be traumatized by the experience. They were just fine! Rowan is awesome!
Services: Dog ear cleaning, Dog anal gland expression, Dog grooming
Response from the owner · 9 months ago
Thank you for sharing your feedback, Sharon. We're pleased to know your dogs had a positive first grooming experience and felt comfortable throughout their visit. We appreciate your trust and look forward to welcoming you and Rowan again! 😍
Ramsey AlizadehLocal Guide · 105 reviewsiTotal number of Google reviews Ramsey has written across all businesses on Google Maps, not just this one.
It’s honestly outrageous how Petco raises prices every few months. We’ve ended up bringing our pet less often just to push back against it.
Price assessment: Overpriced
Services: Dog grooming
Response from the owner · 9 months ago
Hi Ramsey, thank you for your feedback regarding our pricing. We aim to balance affordability with quality care, and we will take your comments into consideration as we review our pricing strategy.
Pamela remly5 reviewsiTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
While my experience with my dog grooming is good, what im not happy with was being made to wait 15 minutes in the waiting room to pick up my dog.
I received the message that my dog was ready, I live close by, arrived, nobody was there to help me. Asked out at the register, was told they had a dog in the back and would be right out...
I had to ask a second time before someone finally came out with my dog.
15 minutes from the time I arrived and paid for the groom and my dog was brought out to me.
There was another person that came in to pick up his dog, but left while I was waiting.
Price assessment: Reasonable price
Response from the owner · 10 months ago
Hi Pamela, thank you for sharing this experience. Our team will review your note about the pickup delay, so the handoff process can be smoother in the future.
Sandy Garrison4 reviewsiTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
Daisy groomed both of my dogs - she is amazing - professional and an expert in her trade.
Services: Dog grooming
Response from the owner · a year ago
We’re delighted to hear that our team left such a positive impression with their friendliness and expertise, Sandy! Creating a welcoming atmosphere and sharing helpful guidance is what we love to do, and your kind words truly mean the world to us. We can’t wait to see you and your pet again soon for more happy visits! 😊
shanna kloberdanz8 reviewsiTotal number of Google reviews shanna has written across all businesses on Google Maps, not just this one.
Our dog, Irma, after having been groomed by Devin, was very pleased. When Devin introduced himself to her, she was given his full attention and you could tell she adored him. She came out smelling fresh and soft.
Price assessment: Not sure
Services: Dog ear cleaning, Dog grooming, Dog flea and tick treatment, Dog bathing and blow dry, Dog full service grooming, Dog nail trimming
Response from the owner · a year ago
Hi Shanna! We're glad you are pleased with the grooming care provided to Irma. Our team aims to deliver attentive, professional service that keeps pets comfortable and looking their best. We look forward to welcoming you again soon! 😍
Ty Joseff Dela Cruz5 reviewsiTotal number of Google reviews Ty has written across all businesses on Google Maps, not just this one.
Daisy was amazing in taking care of our Pierre. He looked so handsome after his grooming. Thank you Daisy!
Price assessment: Reasonable price
Services: Dog grooming, Dog bathing and blow dry, Dog nail trimming
Response from the owner · a year ago
Hi Ty! We're glad you are pleased with the grooming care provided for Pierre. Our team aims to deliver professional service that keeps pets looking and feeling their best. We look forward to welcoming you again soon! 😍
