Analyzing 8,161,5218.2M ReviewsFor 23,08023.1K Experts

Experts Reviews · Company report
Petco Grooming logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%75+18.2Value 14%97+13.7Replies to reviews 7%65+4.6Craft & service penalty99−0.1Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE

Petco Grooming

Walnut Creek, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #65Position by Experts Score among all companies we track in this category. of 131 pet services · 4.8★ from 151 Google reviews

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Report card

Percentile vs other pet services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Petco Grooming is better than 75% of pet services.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Petco Grooming is better than 75% of pet services.B
75
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Petco Grooming is better than 99% of pet services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Petco Grooming is better than 97% of pet services.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Petco Grooming is better than 100% of pet services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Petco Grooming is better than 65% of pet services.B
65

Reviews for your job

Customers hired Petco Grooming for 8 kinds of job.

Petco Grooming for dog ear cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Dog ear cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 43
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Dog ear cleaning”

DellynLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have been having my two kids (pure bred "confused' - both rescues!) groomed at Pet Co. Walnut Creek CA for 8 years now and never have been dissapointed. Friendly, reliable, professional, dedicated, and compitent young people leading my kids into healthy paws and beyond! (of course looking and smelling mighty fine…

Reasonable priceDog ear cleaningDog anal gland expressionDog grooming
Diana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Nice experience. Kayla is responsive to my requests. My toy poodle trusts her and leaves in good shape. Other employees are quite kind also.

Reasonable priceDog ear cleaningDog anal gland expressionDog grooming
Margaret2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Kendra is THE BEST ! listens and cares. we are very happy. We have a doddle which requires her expertise . Thank you Kendra!

Reasonable priceDog ear cleaningDog anal gland expressionDog grooming
Andrea11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

After several years of changing groomers due to turnover at various places, an acquaintance recommended Angela at PETCO. I have taken my pooch to her for two years now and am completely satisfied with the results. My dog is not a fan of being groomed but is much calmer having a familiar, kind person do his groom.

Reasonable priceDog ear cleaningDog anal gland expressionDog grooming
joyceLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We've brought our pup here for years. We always get the service we request and it's prompt and well done. Our pup is not the easiest dog (anxiety - yep a doodle), but Kendra is always patient and manages to get him in and out speedily, thus reducing the amount of time he needs to be there for his pampering. And…

Reasonable priceDog ear cleaningDog anal gland expressionDog grooming
Diane2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Petco grooming salon in Walnut Creek is great! THey are organized excellent groomers and staff. I have been at other petco facility and moved my dog to another facility because there were always problems -over crowded -my dog stuck in a cage for two and half hours because they overbooked and did not give groomers…

Great priceDog ear cleaningDog anal gland expressionDog grooming
Jaclyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fast and efficient!

Great priceDog ear cleaningDog teeth brushingDog nail trimming
Renee10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Rating only, no written review.

Reasonable priceDog ear cleaningDog anal gland expressionDog grooming
Brad10 months ago★★★★★

Rating only, no written review.

Reasonable priceDog ear cleaningDog grooming

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 15%Reasonable 77%Overpriced 0%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Dog grooming35—
Dog full service grooming14—
Dog nail trimming14—
Dog ear cleaning9—
Dog anal gland expression8—
Dog bathing and blow dry7—
Dog teeth brushing7—
Dog grooming and styling4—

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