Pet groomer · Walnut Creek, CA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%75+18.2Value 14%97+13.7Replies to reviews 7%65+4.6Craft & service penalty99−0.1Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#65 of 131 pet servicesiPosition by Experts Score among all companies we track in this category. · better than 51%
4.8★★★★★151 Google reviews · 24 photos
90%five-star reviews
4.77★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Petco Grooming in Walnut Creek at 4.8 out of 5 based on 151 reviews, with the owner responding to 62 percent of them. Customers frequently praise specific groomers for their gentle handling, attention to detailed instructions, and ability to keep dogs calm during wash and trim services. While many describe the staff as friendly and professional, negative feedback highlights recurring issues regarding communication failures, such as ignoring specific haircut preferences, and instances where employees were late or unresponsive to customer concerns.
Google rating: 4.8 out of 5 from 151 reviews (90% five-star).
Reviews on this page: 151 Google reviews (120 with written comments, 12 with photos).
Owner responses: the business replied to 62% of reviews.
Most recent review: October 25, 2026.
Service: Pet Service serving Walnut Creek, California.
Data from Google, last updated October 29, 2026.
Score profile vs other pet services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Petco GroomingPet Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Petco Grooming: 75/100 on this factor. Category median: 80.B
75
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Petco Grooming: 75/100 on this factor. Category median: 72.B
75
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Petco Grooming: 99/100 on this factor. Category median: 95.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Petco Grooming: 97/100 on this factor. Category median: 94.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Petco Grooming: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Petco Grooming: 65/100 on this factor. Category median: 47.B
65
Bar = this company · dark tick = category median.
Star ratings
151 Google reviews we collected
4.8of 5
5 stars13690%
4 stars53%
3 stars43%
2 stars21%
1 star43%
Praise vs complaints
Phrases our text analysis found in 120 written reviews
94%praise
Praise8594%
Complaints56%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price715%
Reasonable3677%
Overpriced00%
Not sure49%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3033%
Quality & results2932%
Speed & response1213%
Price & value67%
Communication56%
Honesty & trust44%
Would recommend44%
What customers talk about
We read 120 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kayla in Walnut Creek , Mt Diablo location is very kind and she loves what she is doing .”
“The groomer did a wonderful job of trimming up the Maltese.”
“I’ve been bringing my dogs to Petco for grooming for years and this was by far the worst experience I’ve had.”
“We always get the service we request and it's prompt and well done.”
“We drive from San Francisco every two months just to see her, and it’s absolutely worth it every time.”
“That alone is a very clear commendation on Angela's work.”
“Friendly, reliable, professional, dedicated, and compitent young people leading my kids into healthy paws and beyond!”
“I recommend seeing Michael.”
People customers mention
Kendra6 reviews
Angela6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Petco Grooming for 8 kinds of job. Pick one to see what they paid and said.
GGail6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Kayla is great and knows how to groom a standard poodle beautifully! She also understands my senior dog’s limitations.
Reasonable priceDog groomingDog full service groomingDog nail trimming
AAhdieh1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Kayla in Walnut Creek , Mt Diablo location is very kind and she loves what she is doing . She is very gentle with Charlie and always does an amazing job grooming Charlie.
HHeidi6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
I guess my 15 yr old Goldendoodle just gets more beautiful every few months? Or is it Kendra? Always very happy to send my dog to her and even more so when I pick her up.
Reasonable price
DDonnaLocal Guide · 6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Kayla is a great groomer and I like the way she handles my little guy Cooper with care. He likes her as well and is the best behaved with any groomer I have taken him to.
Reasonable priceDog nail trimmingService not listed
KKaren1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very sweet groomer. The dogs looked great. Will go back to Frankie anytime my dogs need to be groomed
Reasonable price
LLynne4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
The groomer was very patient with my puppy and did an excellent job grooming her.
Hi JP. We're delighted to hear that you had a great wash and grooming experience! Our team is committed to delivering the best service, and we hope to continue meeting your expectations. 💙
G
Gail Fellman6 reviewsiTotal number of Google reviews Gail has written across all businesses on Google Maps, not just this one.
Kayla is great and knows how to groom a standard poodle beautifully! She also understands my senior dog’s limitations.
Price assessment: Reasonable price
Services: Dog grooming, Dog full service grooming, Dog nail trimming
Response from the owner · 2 years ago
Hi Gail. We're thrilled to hear you had a positive experience with our grooming staff! Providing top-notch care for your pets is our priority, and we appreciate your kind words. Thanks for trusting us with your furry friend's grooming needs!
S
Susan Nork6 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
The groomer did a wonderful job of trimming up the Maltese.
Price assessment: Reasonable price
Services: Dog full service grooming
Response from the owner · 2 years ago
Hi Susan. Thank you for your kind words about our staff! We're thrilled to hear that they made a positive impression on you. We hope to see you again soon!
P
Peter Norton8 reviewsiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Kayla in Walnut Creek , Mt Diablo location is very kind and she loves what she is doing . She is very gentle with Charlie and always does an amazing job grooming Charlie.
Response from the owner · 2 years ago
Hi Ahdieh. We're thrilled to hear you had a positive experience with our grooming staff! Providing top-notch care for your pets is our priority, and we appreciate your kind words. Thanks for trusting us with your furry friend's grooming needs!
J
Judy and Art Roberts1 reviewiTotal number of Google reviews Judy has written across all businesses on Google Maps, not just this one.
We're pleased to hear this. Our team is dedicated to offering reliable service, helpful advice, and a friendly atmosphere for pets and their owners. We look forward to serving you again.
C
Corinne Drumn4 reviewsiTotal number of Google reviews Corinne has written across all businesses on Google Maps, not just this one.
Thank you for sharing, Corinne. Our team is dedicated to offering convenient, high-quality services that enhance pets' well-being and provide value for pet parents. We look forward to seeing your pet again!
S
Santi Tada1 reviewiTotal number of Google reviews Santi has written across all businesses on Google Maps, not just this one.
Hi Santi! We're glad Kayla consistently provides the grooming care your pet deserves. Our team aims to deliver exceptional grooming services for every pet and pet parent. We look forward to seeing you both again!
H
Heidi Schindler6 reviewsiTotal number of Google reviews Heidi has written across all businesses on Google Maps, not just this one.
I guess my 15 yr old Goldendoodle just gets more beautiful every few months? Or is it Kendra? Always very happy to send my dog to her and even more so when I pick her up.
Price assessment: Reasonable price
Response from the owner · a year ago
Hi Heidi. We're so happy to hear your pet had a wonderful grooming experience! Thank you for your kind words about our staff! We're thrilled to hear that they made a positive impression on you. We hope to see you again soon, and thank you for trusting us with their care!💙
D
Donna SouzaLocal Guide · 6 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Kayla is a great groomer and I like the way she handles my little guy Cooper with care. He likes her as well and is the best behaved with any groomer I have taken him to.
Price assessment: Reasonable price
Services: Dog nail trimming, Service not listed
Response from the owner · a month ago
Hi Donna! We're glad Cooper receives such gentle care during his grooming visits and that he feels so comfortable throughout the experience. Our team aims to provide attentive grooming services and exceptional care for every pet and pet parent. We look forward to seeing you both again!
