iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%54+34.3Reliability 28%53+15Replies to reviews 8%20+1.6Experts Score= 51Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.51SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#127 of 139 mobile dog groomersiPosition by Experts Score among all companies we track in this category. · better than 9%
4.5★★★★★1,306 Google reviews · 24 photos
73%five-star reviews
4.64★last 12 monthsiAverage stars on reviews from the last 12 months only.
9.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the friendly staff, product variety, and grooming services, noting that employees are knowledgeable and helpful with pet care needs. Price matching and reasonable costs for grooming are also highlighted as positive aspects. However, recurring criticisms include instances of double-charging on card payments, limited staff availability for assistance, and issues with curbside pickup logistics.
Google rating: 4.5 out of 5 from 1,306 reviews (73% five-star).
Reviews on this page: 1,307 Google reviews (609 with written comments, 39 with photos).
Owner responses: the business replied to 17% of reviews.
Most recent review: October 27, 2026.
Service: Mobile Dog Groomer serving Laredo, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other mobile dog groomers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
PetcoMobile Dog Groomers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Petco: 54/100 on this factor. Category median: 87.C
54
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Petco: 53/100 on this factor. Category median: 84.C
53
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Petco: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Petco: 20/100 on this factor. Category median: 52.D
20
Bar = this company · dark tick = category median.
Star ratings
1,307 Google reviews we collected
4.5of 5
5 stars95773%
4 stars20115%
3 stars917%
2 stars121%
1 star464%
Praise vs complaints
Phrases our text analysis found in 609 written reviews
92%praise
Praise30392%
Complaints258%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude17353%
Quality & results6420%
Price & value4714%
Would recommend185%
Speed & response175%
Honesty & trust52%
Communication41%
What customers talk about
We read 609 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I have rescued two rats here before but recently encountered this beautiful male albino he's so sweet and adorable.”
“…surprise they had 2 we drive all the way across town to get ther to rude attitude saying we can't see the ferrets cause ther sleeping we have a fe…”
“I always get great service and smiling faces at the San Bernardo Petco.”
“They left my dog in very bad shape; they didn't cut her hair properly, she looks awful.”
“The price was reasonable for the amount of time and special treatment they received.”
“Very expensive”
“I always find what I’m looking for, my pets get pampered, I highly recommend it.”
“I would not recommend this location to anyone looking for a responsible and supportive pet-buying experience”
“I went in without knowing that recent vaccinations were required, and Keith quickly helped me by recommending a vet so I could come back the next day.”
“Grooming is kind of expensive but honestly worth it because of the time I save not having to do it myself.”
“I went to pick up a fish and they explained every detail to me.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
SSara9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
I always get great service and smiling faces at the San Bernardo Petco. All the employees are very nice and friendly.😊
The store manager is always very helpful and knowledgeable of all the products in the store. It’s a great store to shop for all your pets♥️🐕♥️🐕
KKris6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I have rescued two rats here before but recently encountered this beautiful male albino he's so sweet and adorable. 5 stars
SShinLocal Guide · 157 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★
Awful service and practices. We paid with one card and the store didn't take it. Then they made use a different card, then 5 minutes later the first card goes through. They didn't want to refund us. Very bad customer service... I'm going to be calling corporate for this. It wasn't a small amount either. Be careful…
EEdwardLocal Guide · 54 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Puedes encontrar un catálogo amplio de articulos para tu mascota, que cubre prácticamente cualquier necesidad (perros, gatos, aves, reptiles, peces y pequeños mamíferos). En mi caso yo buscaba un cono para mi gatito de 7 meses.
IItzel2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
Hice un pedido hace 1 semana, para recoger mis croquetas para shihtzu. Me entregaron otras, me tuvieron que regresar el dinero porque ELLOS le dieron mi pedido a otra persona
RRichard2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very convenient and staff are very courtesy and helpful it is a peaceful place to shop for the love and care for your pet
I always get great service and smiling faces at the San Bernardo Petco. All the employees are very nice and friendly.😊
The store manager is always very helpful and knowledgeable of all the products in the store. It’s a great store to shop for all your pets♥️🐕♥️🐕
Response from the owner · 11 months ago
Hi Sara, we’re delighted to hear you always receive great service and that our team has been helpful and friendly. We truly appreciate your kind words and look forward to welcoming you again!
K
Kris6 reviewsiTotal number of Google reviews Kris has written across all businesses on Google Maps, not just this one.
I have rescued two rats here before but recently encountered this beautiful male albino he's so sweet and adorable. 5 stars
Response from the owner · 6 days ago
Hi Kris! We're delighted to know you've found such a special companion. We appreciate your kind words and wish you and your new little friend many happy moments together. We look forward to seeing you again soon!
R
rent361Local Guide · 343 reviewsiTotal number of Google reviews rent361 has written across all businesses on Google Maps, not just this one.
Awful service and practices. We paid with one card and the store didn't take it. Then they made use a different card, then 5 minutes later the first card goes through. They didn't want to refund us. Very bad customer service... I'm going to be calling corporate for this. It wasn't a small amount either. Be careful how you pay here. Apparently they don't refund for being double charged.
E
Edward CamachoLocal Guide · 54 reviewsiTotal number of Google reviews Edward has written across all businesses on Google Maps, not just this one.
Puedes encontrar un catálogo amplio de articulos para tu mascota, que cubre prácticamente cualquier necesidad (perros, gatos, aves, reptiles, peces y pequeños mamíferos). En mi caso yo buscaba un cono para mi gatito de 7 meses.
Response from the owner · a month ago
Hi Edward! We're glad you were able to find a cone for your kitten and explore our wide range of pet supplies. Our team aims to offer quality choices and a convenient shopping experience for every pet and pet parent. We look forward to seeing you again!
I
Itzel Gamez2 reviewsiTotal number of Google reviews Itzel has written across all businesses on Google Maps, not just this one.
Hice un pedido hace 1 semana, para recoger mis croquetas para shihtzu. Me entregaron otras, me tuvieron que regresar el dinero porque ELLOS le dieron mi pedido a otra persona
C
Cristina CeciLocal Guide · 48 reviewsiTotal number of Google reviews Cristina has written across all businesses on Google Maps, not just this one.
My two dogs came in for baths for the first time away from home. They behaved so well and showed no signs of anxiety! I was beyond pleased with how lovingly my dogs were treated! The price was reasonable for the amount of time and special treatment they received. It was so worth it that I will continue to take them in the future!
Response from the owner · 2 months ago
Hi Lilia, we're thrilled that your dogs felt comfortable during their first visit and that the care they received left a positive impression. Personalized attention for every pet is central to our mission. We can't wait to welcome you and your pups back!
