Experts Reviews · Company report
Peterman Brothers Heating, Cooling, Plumbing, and Electrical logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%94+24.5Value 15%80+12.2Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Peterman Brothers Heating, Cooling, Plumbing, and Electrical

Carmel, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #63Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 5.0★ from 134 Google reviews

Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Peterman Brothers Heating, Cooling, Plumbing, and Electrical is better than 95% of HVAC contractors.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Peterman Brothers Heating, Cooling, Plumbing, and Electrical is better than 94% of HVAC contractors.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Peterman Brothers Heating, Cooling, Plumbing, and Electrical is better than —% of HVAC contractors.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Peterman Brothers Heating, Cooling, Plumbing, and Electrical is better than 80% of HVAC contractors.A
80
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Peterman Brothers Heating, Cooling, Plumbing, and Electrical is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Peterman Brothers Heating, Cooling, Plumbing, and Electrical is better than —% of HVAC contractors.–
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Reviews for your job

Customers hired Peterman Brothers Heating, Cooling, Plumbing, and Electrical for 5 kinds of job.

Peterman Brothers Heating, Cooling, Plumbing, and Electrical for a/c system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.30
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.$1–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$39–$393
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#85 / 90
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 30 Google reviews tagged “A/C system maintenance”

Melanie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Explained as he went along. Asked numerous times if I had any questions.

HVAC system maintenanceA/C system maintenance
S4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Friendly technician. Wasn’t rushing and took the time to explain everything

Paid $1–500Reasonable priceA/C system maintenance
Sandy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Spencer was polite and courteous

Reasonable priceHVAC system maintenanceA/C system maintenance
Peggy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Tyler was punctual, friendly, professional and knowledgeable. It was a pleasure doing business with him.

Paid $5,000+Reasonable priceA/C system maintenance
john6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Nick was awesome. very patient and very informative and offer great advice on our HVAC service no pressure sales on new products. Just offered advice. Great experience working with Nick.

Great priceHVAC system maintenanceA/C system maintenance
Bill3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Juan, was very friendly and professional. Recapped the visit about the system.

Paid $1–500Reasonable priceA/C system maintenance
Felicia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Katherine was on time, professional and genuinely seemed to care

Paid $1–500Great priceA/C system maintenance
Eric6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Gage went above and beyond to take care of when our AC died in the middle of a heat wave. He made sure we were accommodated every step of the way and got us back up and running in no time! I will definitely request him to be my preferred tech from now on.

Paid $500–1,000Reasonable priceA/C system maintenance
timLocal Guide · 204 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The service people will always get from Peter mans are always courteous and very polite. That's one thing I can say about them I do like their employees.

Paid $1–500Reasonable priceA/C system maintenance
Tray2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

He was great and kept us updated on any information we needed

Paid $1–500Great priceA/C system maintenance
Jeffrey11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Brian did a great job. He was on time. He communicated with us effectively while he was working and he took time to answer questions and explain his recommendations. I don't know how this service call could have been better.

Paid $1–500Reasonable priceHVAC system maintenanceA/C system maintenanceHeating system maintenance
DebbiLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Grant was friendly and efficient with our annual air conditioning maintenance. He shared potential futures issues to watch for and explained the working systems well. Thank you Grant for being thorough but not pushy.

Paid $1–500Reasonable priceA/C system maintenance
Karen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Tony was kind, personable professional had a great experience with Tony. Very nice gentleman knows his job.

Paid $1–500A/C system maintenance
Aaron6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★

Didn't try to fix our unit and just focused on selling me a new one. Told me it was to old and would cost more to fix than buying a new unit. I was quoted a leak test that was 500 dollars and a recharge was 2000 dollars. It was an extremely hot week and I asked if there was anything that could help get is thru the…

Paid $1–500OverpricedA/C system maintenance
Lexie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Brendon was great! Very friendly and explained everything to us which we really appreciate!

A/C system maintenance
Nick3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very professional..Very knowledgeable!!!

Paid $1–500Reasonable priceA/C system maintenance
Bob9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Abby was most friendly, helpful and thorough. Great job.

A/C system maintenance
Rick6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very thorough and efficient.

Paid $1–500Great priceHVAC system maintenanceA/C system maintenance
Tyler10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Stefan was that dude! Did great work, broke down everything he did but most importantly he was respectful and treated my home with respect. Great work stef!!

A/C system maintenance
Marcia10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Really great service from Ashley. Very professional and courteous. Detailed explanation of everything.

Reasonable priceA/C system maintenance
Rose11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Tech super nice and efficient. Very qualified. The check up was free and while he was here he found that fan motor was leaking oil and bearings were worn. He went and got the motor and replaced in about 30 minutes.

Paid $500–1,000Reasonable priceA/C system maintenance
Karen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Max Denney did a great job for me. Respectful and explained what he was doing every step of the way. He’s great!

Great priceA/C system maintenance
Michael7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Stefan did a good job. He was polite and professional

A/C system maintenance
Chris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ashley was knowledgeable and thorough. She was conscientious of keeping everything clean. She even bonded with our dog - she was great!

Paid $1–100Reasonable priceA/C system maintenance
Howarda month ago★★★

Rating only, no written review.

Paid $1–500Great priceA/C system maintenance
Gary2 months ago★★★★★

Rating only, no written review.

A/C system maintenanceHeating system repair
JEANNE6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Paid $1–500Reasonable priceA/C system maintenance
Mike3 months ago★★★★★

Rating only, no written review.

Paid $1–500Not sureA/C system maintenance
randy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Paid $1–500Great priceA/C system maintenance
melinda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Paid $400–500Reasonable priceA/C system maintenance

Price

$196-39% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 60%Overpriced 5%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
A/C system maintenance30$39–$393
HVAC system maintenance17$37–$295
Heating system maintenance2$39–$251
Heating system repair2$166–$1.2k
A/C system repair2$209–$786

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