Peterman Brothers Heating, Cooling, Plumbing, and Electrical
Heating contractor · Carmel, IN · reviewed since 2026
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%94+24.5Value 15%80+12.2Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#63 of 103 HVAC contractorsiPosition by Experts Score among all companies we track in this category. · better than 39%
5.0★★★★★134 Google reviews · 23 photos
99%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
63%reviews answered by the owner
$196typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Peterman Brothers Heating, Cooling, Plumbing, and Electrical at a glance
Customers frequently cite punctuality, professional demeanor, and clear communication regarding repairs for plumbing, heating, cooling, and electrical systems. Reviewers note that technicians explain options without pressure, offer reasonable service call fees, and resolve issues efficiently. One low-star review describes a technician who declined to perform a minor repair, instead recommending a new unit and quoting high costs for diagnostic tests during a heat wave.
Google rating: 5.0 out of 5 from 134 reviews (99% five-star).
Reviews on this page: 134 Google reviews (105 with written comments).
Owner responses: the business replied to 63% of reviews.
Most recent review: October 23, 2026.
Service: HVAC Contractor serving Carmel, Indiana.
Data from Google, last updated October 27, 2026.
Score profile vs other HVAC contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
This companyHVAC Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Peterman Brothers Heating, Cooling, Plumbing, and Electrical: 95/100 on this factor. Category median: 95.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Peterman Brothers Heating, Cooling, Plumbing, and Electrical: 94/100 on this factor. Category median: 93.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Peterman Brothers Heating, Cooling, Plumbing, and Electrical: 80/100 on this factor. Category median: 100.A
80
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Peterman Brothers Heating, Cooling, Plumbing, and Electrical: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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Bar = this company · dark tick = category median.
Star ratings
134 Google reviews we collected
5.0of 5
5 stars13299%
4 stars00%
3 stars11%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 105 written reviews
99%praise
Praise18399%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price2230%
Reasonable4460%
Overpriced45%
Not sure34%
$196-39% vs typical HVAC contractors
Middle half of what 66 customers paid ($64–$522) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6837%
Quality & results5027%
Speed & response2312%
Communication2312%
Would recommend116%
Price & value74%
Honesty & trust32%
What customers talk about
We read 105 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“On time, professional, not a pushy salesman and provided real solutions for our plumbing needs.”
“She was very professional and thoroughly explained everything.”
“We really appreciated his expertise and how he was able to get the job done in a timely manner.”
“He did great, very knowledgeable,explained everything”
“Would definitely recommend him to anyone looking for an excellent electrician.”
“Reasonable service call and fix the problem correctly and the right way”
“Cody was great, very polite, knowledgeable, just all around trustworthy guy.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Peterman Brothers Heating, Cooling, Plumbing, and Electrical for 5 kinds of job. Pick one to see what they paid and said.
Deb4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
John H. Was fabulous. He was very polite, respectful, and professional. Thank you for the great experience.
Paid $1–200Great price
RandyLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Levi has always been an amazing technician for us!!! We greatly appreciate his professionalism!!🎉🎉🎉🎉
Paid $1,000–1,200Reasonable priceHVAC system maintenance
Kelly10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Caleb did an amazing job! We really appreciated his expertise and how he was able to get the job done in a timely manner. Would definitely recommend him to anyone looking for an excellent electrician. Thank you so much, Caleb! Nice job Peterman’s on the hire!
Paid $400–600Reasonable priceService not listed
Deborah5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Joshua was very polite and knowledgeable about the water system and provided options for us to review. Thank you.
Paid $2,000+Reasonable priceService not listed
Michael3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Alec was a true professional. Did not pressure me into any decisions and was kind. Ty sir
Paid $1–200Reasonable price
ANTONELLA5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Very professional and knowledgeable technician! She was definitely the best tech that’s been sent out and solved the problem with my water heater.
John H. did an excellent job on our plumbing inspection. He is very professional, courteous and polite.
Services: Service not listed
Response from the owner · 2 days ago
Glad to hear John impressed you, Joel! We’re lucky to have him on our team, and we appreciate your kind words about his professionalism. If you need anything else, just let us know!
AN317Local Guide · 28 reviewsiTotal number of Google reviews AN317 has written across all businesses on Google Maps, not just this one.
John H. Was fabulous. He was very polite, respectful, and professional. Thank you for the great experience.
Price assessment: Great price
Price: $1–200
Response from the owner · 4 days ago
It's wonderful to hear about your experience, Deb! John truly knows how to treat customers well, and we appreciate you sharing your thoughts. If anything else comes up, just let us know!
Randy WrightLocal Guide · 15 reviewsiTotal number of Google reviews Randy has written across all businesses on Google Maps, not just this one.
Levi has always been an amazing technician for us!!! We greatly appreciate his professionalism!!🎉🎉🎉🎉
Price assessment: Reasonable price
Price: $1,000–1,200
Services: HVAC system maintenance
Response from the owner · 6 days ago
It's wonderful to hear that Levi has consistently impressed you, Randy! We appreciate your kind words and are lucky to have him on our team. If anything else comes up, just let us know!
Kyle Marsh10 reviewsiTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
Travis was excellent! On time, professional, not a pushy salesman and provided real solutions for our plumbing needs.
Price assessment: Great price
Services: Service not listed
Response from the owner · a week ago
Thanks for sharing your experience, Kyle! We're glad to hear Travis was able to provide you with real solutions without any pressure. If you have any other plumbing needs, just let us know!
Kelly Volz10 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Caleb did an amazing job! We really appreciated his expertise and how he was able to get the job done in a timely manner. Would definitely recommend him to anyone looking for an excellent electrician. Thank you so much, Caleb! Nice job Peterman’s on the hire!
Price assessment: Reasonable price
Price: $400–600
Services: Service not listed
Response from the owner · a week ago
We’re thrilled to hear Caleb impressed you with his expertise, Kelly! It's great to know he got the job done efficiently. Thanks for recommending him, and we appreciate your kind words about our team. Let us know if you need anything else!
ann Valentine5 reviewsiTotal number of Google reviews ann has written across all businesses on Google Maps, not just this one.
Joshua was very polite and knowledgeable about the water system and provided options for us to review. Thank you.
Price assessment: Reasonable price
Price: $2,000+
Services: Service not listed
Response from the owner · a week ago
Glad to hear Joshua was helpful, Deborah! It's great that he provided you with options for your water system. If you have any more questions or need assistance, just let us know!
Stacy Jenkins8 reviewsiTotal number of Google reviews Stacy has written across all businesses on Google Maps, not just this one.
