Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Customers frequently praise the company for punctual arrivals, clear communication, and thorough diagnostics that often prevent unnecessary repairs. Many reviewers highlight fair pricing and the technicians' willingness to explain issues and maintenance needs. However, several low-rated reviews criticize high service fees and parts costs, with some customers feeling that minor repairs were overpriced or that technicians were not sufficiently thorough with routine maintenance tasks.
Data from Google, last updated October 27, 2026.
Percentile per factor (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: momentum and value; weakest: craft & service.
Bar = this company · dark tick = category median.
2,581 Google reviews we collected
Phrases our text analysis found in 2,154 written reviews
Price verdicts customers left with their Google review
Middle half of what 328 customers paid ($57–$656) · gold mark = category median.
How often each topic comes up in the written reviews
We read 2,154 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Good guys is always timely, professional and honest.”
“Very rude.”
“Thank you for a great job in fixing our heat pump and your prompt service.”
“Scott was a no call no show and wasn't able to reach them at the number texted to me.”
“Our guy, Scott, is always very thorough & knowledgeable & polite & friendly & will answer any questions we have.”
“The technician was not thorough with hvac and with water heater had no clue what he was doing.”
“We highly recommend Good Guys and Brian, our technician.”
“I have no idea how they have 5 stars on reviews, seems dubious to me.”
“Excellent, reasonably priced service for A/C maintenance”
“However, besides the overprice service call the cost of the repair was way overpriced for the minimum work that was done.”
“Clear prompt communication, efficient solutions, and expertise at a friendly cost.”
“Honest, trustworthy and professional, I had previous quotes of replacement item.”
“We canceled as the whole thing but "schedule your appointment" online is just a scam to get you in their system.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Good Guys Home Services for 8 kinds of job. Pick one to see what they paid and said.
Great job. Really seemed to care that we were truly satisfied with their service. Very happy.
Honest, trustworthy and professional, I had previous quotes of replacement item. Upon inspection WILLY determined the part did not need replacing which saved me approximately $1000 of unnecessary cost. Willy’s service team is my go to contractor.
Good communication. Diagnosed the issue and fixed it. Technician is nice. No more leak as of now with the new garbage disposal.
We had an issue with our heat not working. Matt Parsons from Good guys fit me into hai schedule the next day and was able to resolve the issue very quickly and have heat back up again at our place.Matt was very thorough and explained exactly what went wrong and how he was fixing it. Will be my go to person from here on out for any HVAC jobs
Sebastian, from good guys came to our house in a very timely manner. He gave us a quote and then showed up and did the job very speedy. He did a great job and we’re very pleased.
Griffin was great. He was prompt, hard working and kind to answer all my questions. He did maintenance on HVAC & cleaned dryer vent. I will definitely request him again.
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 319 | $37–$295 |
| HVAC system repair | 257 | $205–$933 |
| A/C system repair | 201 | $209–$786 |
| A/C system maintenance | 198 | $39–$393 |
| Heating system maintenance | 137 | $39–$251 |
| Install AC | 130 | $1.4k–$3.2k |
| Heating system installation | 128 | $1.4k–$2.8k |
| Heating system repair | 116 | $166–$1.2k |
5.0 ★★★★★ 2,581 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Once again, Michael did an exceptional job! Don't hesitate to give him a call!
Thank you Jeff for choosing Good Guys! We appreciate your continued trust and support.
Thank you for a great job in fixing our heat pump and your prompt service. Very satisfied 😌
Good guys is always timely, professional and honest. I would never use anyone else!!! I highly recommend good guys
😎
Great job. Really seemed to care that we were truly satisfied with their service. Very happy.
Honest, trustworthy and professional, I had previous quotes of replacement item. Upon inspection WILLY determined the part did not need replacing which saved me approximately $1000 of unnecessary cost. Willy’s service team is my go to contractor.
Our guy, Scott, is always very thorough & knowledgeable & polite & friendly & will answer any questions we have. Very good service!
Good communication. Diagnosed the issue and fixed it. Technician is nice. No more leak as of now with the new garbage disposal.
Good Guys came to my rescue on a plumbing issue!! Clear prompt communication, efficient solutions, and expertise at a friendly cost. Can't thank Alex and Mark enough for making my issue feel like a priority. They really are GOOD GUYS!!!
We had an issue with our heat not working. Matt Parsons from Good guys fit me into hai schedule the next day and was able to resolve the issue very quickly and have heat back up again at our place.Matt was very thorough and explained exactly what went wrong and how he was fixing it. Will be my go to person from here on out for any HVAC jobs
Randy as always did a great job. He's dependable, honest and thorough.
Thank you for choosing Good Guys, and if you need anything else, we're here to help!
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
