Security system installation service · Seat Pleasant, MD · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 16 fire protection servicesiPosition by Experts Score among all companies we track in this category. · better than 80%
4.9★★★★★123 Google reviews · 7 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Petitbon Alarm Co. 4.9 out of 5 stars based on 123 reviews, with the owner responding to all feedback. Customers frequently praise the company for professional installation, punctual arrivals, clear communication, and responsive customer service for both residential and commercial security systems. Recurring themes highlight efficient troubleshooting and detailed explanations of equipment usage. However, lower-rated reviews indicate dissatisfaction with parts pricing and unresolved technical issues regarding camera connectivity, suggesting potential gaps in addressing specific hardware complaints.
Google rating: 4.9 out of 5 from 123 reviews (98% five-star).
Reviews on this page: 123 Google reviews (107 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 24, 2026.
Service: Fire Protection serving Seat Pleasant, Maryland.
Data from Google, last updated October 28, 2026.
Score profile vs other fire protection services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Petitbon Alarm Co.Fire Protection Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Petitbon Alarm Co.: 97/100 on this factor. Category median: 85.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Petitbon Alarm Co.: 93/100 on this factor. Category median: 81.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Petitbon Alarm Co.: 97/100 on this factor. Category median: 82.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Petitbon Alarm Co.: 100/100 on this factor. Category median: 92.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Petitbon Alarm Co.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Petitbon Alarm Co.: 100/100 on this factor. Category median: 79.A
100
Bar = this company · dark tick = category median.
Star ratings
123 Google reviews we collected
4.9of 5
5 stars12098%
4 stars11%
3 stars00%
2 stars11%
1 star11%
Praise vs complaints
Phrases our text analysis found in 107 written reviews
98%praise
Praise19498%
Complaints32%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price360%
Reasonable240%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5427%
Quality & results3819%
Speed & response3719%
Would recommend3317%
Communication168%
Honesty & trust105%
Price & value95%
What customers talk about
We read 107 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very professional and dressed professional too!”
“Had them install the security system at my business and the techs did a great job .”
“Eric walked us thru our problem and we were up and running in no time.”
“It's clear they take pride in their work, and I highly recommend Petitbon Alarm to anyone looking for a reliable, professional security company!”
“Reggie was professional, knowledgeable, and took the time to thoroughly explain the company's security products and services without ever making me feel rushed.”
“And a trait you don't see in this day and age was his honesty and devotion to his job.”
“Their installation team was AMAZING and the monitoring service they provide is a great deal!”
People customers mention
Eric5 reviews
Richie3 reviews
Ted3 reviews
Brittany3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
SStu7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Thank you for your great service over the years. I had a service call by one of your Senior Techs Eric Powell. He was very professional and dressed professional too!. Eric walked us thru our problem and we were up and running in no time. If it were not for his knowledge of the product he sells and maintains we…
JJoeyLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Had them install the security system at my business and the techs did a great job . They also cleaned up loose wires that were hanging from the last tenants. The system has worked great for the last year and a half with no issues
Reasonable price
JJack8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Absolutely the best security service in town! Vince, the Petitbon security professional could not have been more professional, expert, and dedicated to ensuring everything worked perfectly. I am definitely a lifelong Petitbon customer based mostly on the incredible work and professionalism by Vince. Great job!
EE.7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I had an excellent experience working with Reggie Corbin from Petitbon Alarm Co. during my in-home consultation. Reggie was professional, knowledgeable, and took the time to thoroughly explain the company's security products and services without ever making me feel rushed. He walked me through the entire process…
CConnor9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Outstanding experience with Petitbon Alarm! Carson, Thomas, and the entire crew were professional, courteous, and arrived exactly on time. They explained everything clearly, worked efficiently, and made sure the installation was done right. Everyone was friendly, paid attention to every detail, and left everything…
MMarie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Jovon White serviced my alarm system by installing a transformer on a new prehung exterior kitchen door. He is very efficient, knowledgeable, and polite. He is a valuable asset to your company.
Thank you for your great service over the years. I had a service call by one of your Senior Techs Eric Powell. He was very professional and dressed professional too!. Eric walked us thru our problem and we were up and running in no time. If it were not for his knowledge of the product he sells and maintains we could have been here for a while. And a trait you don't see in this day and age was his honesty and devotion to his job. Hail Eric and Petitbon Alarm Co. you are the best.
Response from the owner · a month ago
Stu, thank you for your kind words and for trusting Petitbon Alarm over the years - we appreciate your loyal business! The experience you described is what we work hard to deliver. We’re so glad Eric got you back up and running quickly. His knowledge, honesty, and dedication mean a great deal to our team, too, and we’ll make sure he sees your review. Thank you again!😊
J
Joey WallaceLocal Guide · 16 reviewsiTotal number of Google reviews Joey has written across all businesses on Google Maps, not just this one.
Had them install the security system at my business and the techs did a great job . They also cleaned up loose wires that were hanging from the last tenants. The system has worked great for the last year and a half with no issues
Price assessment: Reasonable price
Response from the owner · 2 months ago
Joey, we truly appreciate you taking the time to share this feedback! Hearing that you have had such a smooth experience with our work and our team means everything to us, that is what we strive for. Thank you for trusting us with your business security, and please don't hesitate to reach out when you need anything!
J
Jack K8 reviewsiTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Absolutely the best security service in town! Vince, the Petitbon security professional could not have been more professional, expert, and dedicated to ensuring everything worked perfectly. I am definitely a lifelong Petitbon customer based mostly on the incredible work and professionalism by Vince. Great job!
Response from the owner · 3 months ago
Hi Jack, thank you for sharing your experience with Petitbon. Dedication and expertise are what we strive for, and we will be sure to pass your kind words along to Vince! Thank you for choosing us for your security services, we appreciate your business!
E
E.7 reviewsiTotal number of Google reviews E. has written across all businesses on Google Maps, not just this one.
I had an excellent experience working with Reggie Corbin from Petitbon Alarm Co. during my in-home consultation. Reggie was professional, knowledgeable, and took the time to thoroughly explain the company's security products and services without ever making me feel rushed. He walked me through the entire process with patience and made sure all of my questions were answered clearly. His professionalism and exceptional customer service made the experience seamless. Thanks Reggie!
Response from the owner · 3 months ago
Hi there,
Thank you so much for taking the time to leave us this wonderful 5-star review!
We are thrilled to hear that you had a great experience during your in-home consultation.
Reggie is a fantastic asset to our team, and we will be sure to pass your kind words along to him. He takes great pride in his work and in making everyone feel comfortable and supported.
If you ever need anything else or have further questions about our security products or services, please don't hesitate to reach out.
Thanks again!
C
Connor Harris9 reviewsiTotal number of Google reviews Connor has written across all businesses on Google Maps, not just this one.
Outstanding experience with Petitbon Alarm! Carson, Thomas, and the entire crew were professional, courteous, and arrived exactly on time. They explained everything clearly, worked efficiently, and made sure the installation was done right. Everyone was friendly, paid attention to every detail, and left everything clean when they finished.
A big thank you to Carson, Thomas, the crew, and the whole Petitbon family for providing exceptional customer service from start to finish. It's clear they take pride in their work, and I highly recommend Petitbon Alarm to anyone looking for a reliable, professional security company! Winning!!
Response from the owner · Edited 3 months ago
Hi Connor,
Thank you so much for the outstanding 5-star review! We love hearing that your experience with our team was exceptional from start to finish.
Arriving on time, keeping a clean workspace, and getting the job done right are top priorities for us, so it is wonderful to know we hit the mark.
Carson, Thomas, Jovon, and Chris will be so excited to hear your feedback!
We truly appreciate your high recommendation and are proud to welcome your family to our Petitbon Alarm family.
If you ever need anything, we are always here to help!
M
Michael Prokopchak2 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Great products, services and prices.
Highly recommend for your work.
Price assessment: Great price
Response from the owner · 5 months ago
Thank you so much for the wonderful review, Michael! We truly value your long-term loyalty and appreciate the trust you place in us to protect your properties. It is always a pleasure working with you!
M
Marie Groves3 reviewsiTotal number of Google reviews Marie has written across all businesses on Google Maps, not just this one.
Jovon White serviced my alarm system by installing a transformer on a new prehung exterior kitchen door. He is very efficient, knowledgeable, and polite. He is a valuable asset to your company.
Price assessment: Reasonable price
Response from the owner · 6 months ago
Hi Marie,
Thanks for taking time to share your glowing words about Jovon, we will be sure to pass them along!
We really appreciate your long-term loyalty with us and are always here anytime you need anything!
B
Breyden1 reviewiTotal number of Google reviews Breyden has written across all businesses on Google Maps, not just this one.
I like the place and also has good people and it is almost at 5.0 stars they deserve it 🦈🏈
Response from the owner · 7 months ago
Thanks, Breyden! The people here are pretty great, yourself included. 🦈 It’s always a highlight when you drop by to keep the guys sharp on their passing game. Thanks for helping us keep that 5-star rating! 🏈
A
Antonino Barbaro11 reviewsiTotal number of Google reviews Antonino has written across all businesses on Google Maps, not just this one.
Petitibon Alarm Company has been my EXCLUSIVE security, alarm, and fire protection company for over 35 years!!!! Richie Petitbon and Company has been the BEST in the business and continues to remain on the cutting edge of technology in this industry. if you need security services, look no further than this FAMILY business for personal and expert care!!!!
Response from the owner · 7 months ago
Dr. Barbaro,
This means the world to us...thank you so much for your incredibly kind words and for trusting us for all these years. Clients like you are the reason we love what we do!
It’s been an absolute pleasure taking care of your security needs for over 35 years, and we’re so grateful for your continued support and loyalty as a valued member of the Petitbon Alarm family.
We’re always here for you!
R
Robert EitelLocal Guide · 24 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Petitbon Alarm installed security systems at my home and my office. The design and installation were fast and smooth.
They earned ten stars!
Response from the owner · 7 months ago
Hi Robert,
Thanks so much for the kind words, we really appreciate them! It’s always a pleasure working with you, and we’re so glad everything went smoothly at both your home and office.
Hearing that means a lot to our team. If you ever need anything at all, we're always here for you!
