Pet boarding service · Slidell, LA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%65+35.5Reliability 24%58+14.1Value 14%96+13.6Replies to reviews 7%100+7.1Craft & service penalty66−3.4Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#54 of 64 pet boarding facilitiesiPosition by Experts Score among all companies we track in this category. · better than 16%
4.6★★★★★393 Google reviews · 23 photos
85%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate PetSuites Northshore 4.6 out of 5 based on 393 reviews, with the owner responding to 88% of feedback. Customers frequently praise the facility’s daycare, boarding, and grooming services, highlighting attentive staff, safe socialization environments, and communication tools like webcams and photo updates. However, lower-rated reviews cite concerns regarding pricing, difficulty locating the business, and instances where scheduled extras like reports were missed or grooming injuries were not disclosed.
Google rating: 4.6 out of 5 from 393 reviews (85% five-star).
Reviews on this page: 393 Google reviews (298 with written comments, 50 with photos).
Owner responses: the business replied to 88% of reviews.
Most recent review: October 23, 2026.
Service: Pet Boarding Facility serving Slidell, Louisiana.
Data from Google, last updated October 28, 2026.
Score profile vs other pet boarding facilities
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
PetSuites NorthshorePet Boarding Facilities median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.PetSuites Northshore: 65/100 on this factor. Category median: 86.B
65
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.PetSuites Northshore: 58/100 on this factor. Category median: 78.C
58
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.PetSuites Northshore: 66/100 on this factor. Category median: 96.B
66
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.PetSuites Northshore: 96/100 on this factor. Category median: 96.A
96
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.PetSuites Northshore: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.PetSuites Northshore: 100/100 on this factor. Category median: 42.A
100
Bar = this company · dark tick = category median.
Star ratings
393 Google reviews we collected
4.6of 5
5 stars33485%
4 stars195%
3 stars82%
2 stars72%
1 star256%
Praise vs complaints
Phrases our text analysis found in 298 written reviews
89%praise
Praise24289%
Complaints2911%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price2142%
Reasonable2754%
Overpriced24%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11743%
Would recommend4818%
Price & value3212%
Quality & results2810%
Communication187%
Honesty & trust156%
Speed & response135%
What customers talk about
We read 298 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Corina’s gentle nature and kindness is paramount to her success.”
“The ladies working the front desk when I went to pick her up were not polite or nice.”
“I always recommend this place to any of my friends.”
“I cannot recommend PetSuites based on our experience.”
“Not only did they give him one of the best haircuts he ever received, they did it in a reasonable time and at a reasonable price.”
“Way overpriced as well and seem to only care about money with extra packages and promise and paid for pictures that never came.”
“She uses positive reinforcement and a compassionate approach that has made training a great experience.”
“…e are the face of your company and they have nasty attitudes and are horrible at multi-tasking.…”
“My dogs look great, Hannah was quick to get us an appointment and easy to communicate with.”
“The entire crew and staff are incredibly professional, attentive, and genuinely caring when it comes to taking care of our two golden retrievers.”
“and found my dog lying alone in his room instead of at play.”
“Staff members quickly learned his name and recognize my husband and me.”
People customers mention
Eva7 reviews
Alexa6 reviews
Amanda3 reviews
Wesley3 reviews
Haley3 reviews
Hannah3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired PetSuites Northshore for 8 kinds of job. Pick one to see what they paid and said.
Catherine8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
My dogs love coming to daycare at Petsuites Northshore! They come home tired from all the playtime!
Great priceOther pet boarding
Maci3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
10/10! They’ve given my pup so much love and he is always crazy excited to go to daycare!
Susan7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Corina groomed my Schnauzer Lilly, and Corina is so talented that she has Lilly looking better than any previous grooming. Corina’s gentle nature and kindness is paramount to her success. She’s a keeper! Thank you for employing such a wonderful person.
Reasonable price
CappyLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Got our first puppy cut today and OMG she looks so adorable!! 🥰 everyone is so nice and they have a puppy play day!!! Oh boy!
Reasonable priceDog grooming
Brandy7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Our pooch has loved his time at PetSuites Northshore over the past 6 years. He gets excited when we ask if he wants "to go to school" and knows exactly what that means. He has his favorite humans when he walks in the door who treat him like a celebrity. He participates in many of the enrichments and I receive photos…
Reasonable priceDog ear cleaningDog bathing and blow dryDog daycare
Carolyn2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Caring staff who LOVE animals and it shows. Felt comfortable leaving our 4 yr old Havanese for the weekend for boarding.
10/10! They’ve given my pup so much love and he is always crazy excited to go to daycare!
Response from the owner · a week ago
Thank you so much for taking the time to share your wonderful 10/10 review! We're absolutely delighted to hear that your pup receives so much love during his time with us and that he is always crazy excited to come to daycare. That kind of enthusiasm from our furry guests truly means the world to our team! We look forward to continuing to give him all the love and fun he deserves every single visit!
Susan Brown7 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Corina groomed my Schnauzer Lilly, and Corina is so talented that she has Lilly looking better than any previous grooming. Corina’s gentle nature and kindness is paramount to her success. She’s a keeper! Thank you for employing such a wonderful person.
Price assessment: Reasonable price
Response from the owner · a month ago
Susan, thank you so much for trusting us to care for Lilly. We are delighted to hear you are satisfied with our services and Corrina. We will be sure to share your thoughts with her!
Cappy TaylorLocal Guide · 22 reviewsiTotal number of Google reviews Cappy has written across all businesses on Google Maps, not just this one.
Our pooch has loved his time at PetSuites Northshore over the past 6 years. He gets excited when we ask if he wants "to go to school" and knows exactly what that means. He has his favorite humans when he walks in the door who treat him like a celebrity. He participates in many of the enrichments and I receive photos and videos so I can watch him enjoy the activities. We have utilized day play, grooming and training (when he first started going).
Price assessment: Reasonable price
Services: Dog ear cleaning, Dog bathing and blow dry, Dog daycare, Dog nail trimming
Response from the owner · a month ago
We are absolutely delighted to hear about your pooch's wonderful experiences at PetSuites Northshore over these past 6 years! It truly warms our hearts to know that he gets so excited at just the mention of "going to school" - that kind of enthusiasm says so much about how comfortable and happy he feels here. We are so glad that he has his favorite humans who greet him like the celebrity he truly is every time he walks through our doors. It is wonderful to know that he has been enjoying the enrichment activities and that the photos and videos we send keep you connected to all the fun he is having. We also appreciate that you have trusted us with his day play, grooming, and training needs throughout the years. Your loyalty and continued trust in us mean the world to our entire team. Thank you so much for taking the time to share such a heartwarming review!
Carolyn Miller2 reviewsiTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
Caring staff who LOVE animals and it shows. Felt comfortable leaving our 4 yr old Havanese for the weekend for boarding.
Price assessment: Reasonable price
Services: Dog boarding
Response from the owner · a month ago
Thank you so much for taking the time to share your review, it truly means a lot to us! We're so glad to hear that your 4-year-old Havanese had a great stay with us over the weekend. It's wonderful to know that our staff's love and care for animals came through and that you felt comfortable leaving your furry family member in our hands. We look forward to welcoming your Havanese back for another stay!
S JohnsonLocal Guide · 281 reviewsiTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
Thanks Pet Suites for your summer hours!! Happy wagging tails continue to describe Pet Suites better than words. PS staff are the best! They always show affection to each dog or cat regardless of how busy they may be. They even put shy pups like mine at ease. Whether my pups spend a few hours or a few days when I am traveling, the service my fur babies receive is superb. My pups are always happy to go to PS. Prices continue to be reasonable. Many thanks Pet Suites from my very grateful fur babies and me!🐾🐾
Price assessment: Reasonable price
Services: Dog grooming, Dog boarding, Dog bathing and blow dry, Dog daycare, Dog nail trimming
Response from the owner · Edited a month ago
Thank you for your kind compliments! We love visits from you and your family and appreciate you trusting us with your pet's care.
patrick parent1 reviewiTotal number of Google reviews patrick has written across all businesses on Google Maps, not just this one.
PetSuites is our puppy’s favorite place. She gets so excited when I tell her, “You’re going to school today!”. The best thing about PetSuites is their friendly and caring staff, shoutout to Alexa, Amanda, Hailey, Wesley! The daycare program is great for socialization in a safe environment, with dogs grouped by size and always supervised. We’ve also used them for boarding and have always felt both our dogs were well cared for.
Their trainer, Kate is wonderful. She uses positive reinforcement and a compassionate approach that has made training a great experience.
Our dogs are family, and the amazing staff at PetSuites treats them like family too. We highly recommend them!
Price assessment: Reasonable price
Services: Dog boarding with training, Dog grooming, Dog daycare
Response from the owner · 2 months ago
Sabrina, thank you for your kind words. We will be sure to let Alexa, Amanda, Haley, Wesley and Kate know how much you appreciate them. We can't wait to see Scout & Pepper again!
Denise Christian8 reviewsiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Thank you for your review! We appreciate your feedback and hope to see you again soon to see this good experience during all of our services. We are looking forward to help turning a good 4 start to an outstanding 5 star soon.
