iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%96+25Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#50 of 135 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 63%
5.0★★★★★194 Google reviews · 24 photos
99%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
90%reviews answered by the owner
$259typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers for Pfaff Cleaning Co. in Chandler, AZ, report a perfect 5/5 rating based on 194 reviews, with the owner responding to 90% of them. Customers frequently highlight punctual arrivals, clear communication regarding pricing and procedures, and thorough results on services including dryer vent, duct, carpet, upholstery, and tile cleaning. Recurring themes emphasize professional conduct, friendly staff, and effective removal of dirt and debris, with several clients noting they would return for future maintenance or recommend the company to others.
Google rating: 5.0 out of 5 from 194 reviews (99% five-star).
Reviews on this page: 194 Google reviews (183 with written comments, 20 with photos).
Owner responses: the business replied to 90% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Pfaff Cleaning Co.Carpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pfaff Cleaning Co.: 97/100 on this factor. Category median: 96.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pfaff Cleaning Co.: 96/100 on this factor. Category median: 96.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pfaff Cleaning Co.: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pfaff Cleaning Co.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 80.–
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Bar = this company · dark tick = category median.
Star ratings
194 Google reviews we collected
5.0of 5
5 stars19299%
4 stars11%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 183 written reviews
100%praise
Praise360100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1858%
Reasonable1239%
Overpriced00%
Not sure13%
$2590% vs typical carpet cleaning
Middle half of what 28 customers paid ($151–$431) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results9727%
Staff & attitude7621%
Would recommend6518%
Speed & response6318%
Communication329%
Price & value144%
Honesty & trust134%
What customers talk about
We read 183 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Amazing experience from scheduling the service all the way to completion.”
“Both technicians were friendly and professional, and I would definitely recommend them to anyone needing their services.”
“I would definitely recommend this service to anyone in need.”
“Had them scheduled for a dryer vent cleaning, they showed up on time and got right to work.”
“Very accommodating with scheduling and explaining the process and charges.”
“Very friendly, professional , timely and great price.”
“Always quick to respond and communicate, I love that they are ON TIME and dependable!”
People customers mention
Marissa19 reviews
Blake13 reviews
Gilbert4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent priced reviews
Eethan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Blake and Marissa went above and beyond with their service today. Had them scheduled for a dryer vent cleaning, they showed up on time and got right to work. Amazing experience from scheduling the service all the way to completion. Both technicians were friendly and professional, and I would definitely recommend them to anyone needing their services.
Paid $100–150Great price
SSherry5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Very accommodating with scheduling and explaining the process and charges. They did a great, thorough, job on my carpet and grout! Imwouod highly recommend!
Paid $500+Reasonable price
BBarbara9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Marissa and Blake were great! We had a couch cleaned and the difference is remarkable. I would highly recommend them.
Paid $100–150Great price
SstephenLocal Guide · 58 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Fast, friendly service cleaning our tile and grout along with applying cleat coat sealant on grout. Showed up on time and excellent communication throughout the entire process.
Paid $500+Great price
KKelly3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Very friendly, professional , timely and great price. The communication was thorough throughout the process. This is the second time we’ve used their service. We definitely recommend Pfaff Cleaning Company.
Paid $250–300Great price
KKelly5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Blake and Marissa were very professional they did a fantastic job and left my laundry room cleaner than when they arrived. We found the number on a sign on the side of the street and were not sure what to expect. I would definitely recommend this service to anyone in need.
Blake and Marissa went above and beyond with their service today. Had them scheduled for a dryer vent cleaning, they showed up on time and got right to work. Amazing experience from scheduling the service all the way to completion. Both technicians were friendly and professional, and I would definitely recommend them to anyone needing their services.
Price assessment: Great price
Price: $100–150
Response from the owner · 22 hours ago
Thank you so much for the kind words! We’re glad everything went smoothly from scheduling to completion. Showing up on time and getting the job done right is what our team is all about, and it means a lot you noticed. A clean dryer vent makes a real difference in both safety and dry time, so you should see the benefits right away. We really appreciate your recommendation and look forward to helping again anytime!
S
Sherry Robbins5 reviewsiTotal number of Google reviews Sherry has written across all businesses on Google Maps, not just this one.
Very accommodating with scheduling and explaining the process and charges. They did a great, thorough, job on my carpet and grout! Imwouod highly recommend!
Price assessment: Reasonable price
Price: $500+
Response from the owner · 2 days ago
Thank you so much, Sherry! We’re glad our team could make scheduling easy and walk you through the process and pricing up front. It’s great to hear your carpet and grout turned out so well. We appreciate you choosing Pfaff Cleaning Co. and look forward to helping you again anytime!
K
Kyle Pottinger4 reviewsiTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
Thank you so much for the kind words! We’re thrilled our team took great care of you. We really appreciate you choosing us and taking the time to leave a review, and we’re here whenever you need us again!
B
Barbara Barnes9 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Marissa and Blake were great! We had a couch cleaned and the difference is remarkable. I would highly recommend them.
Price assessment: Great price
Price: $100–150
Response from the owner · 5 days ago
Thank you so much, Barbara! We’re glad you’re happy with how the couch turned out. Upholstery can hold onto a lot more than people realize, so seeing that difference is the best part of the job. We appreciate the recommendation and hope to see you again next time you need anything cleaned!
S
stephen brussoLocal Guide · 58 reviewsiTotal number of Google reviews stephen has written across all businesses on Google Maps, not just this one.
Fast, friendly service cleaning our tile and grout along with applying cleat coat sealant on grout. Showed up on time and excellent communication throughout the entire process.
Price assessment: Great price
Price: $500+
Response from the owner · a week ago
Thank you so much for the great review! We’re glad your tile and grout came out looking great, and the clear sealer will help keep those grout lines cleaner and protected for a while. Being on time and keeping you in the loop are big priorities for us, so we really appreciate you pointing that out. If you ever need anything else cleaned, we’d love to help again!
B
Babs Meyer3 reviewsiTotal number of Google reviews Babs has written across all businesses on Google Maps, not just this one.
Thank you so much for the kind words! We’re glad our team was friendly and that you were happy with the results. We really appreciate you choosing us, and we’re here whenever you need us again!
K
Katy Young8 reviewsiTotal number of Google reviews Katy has written across all businesses on Google Maps, not just this one.
They were fantastic! Timely, courteous, and most importantly did a fantastic job cleaning our 100% hand knotted wool rug. I will be calling them back for our upholstery and yearly maintenance. Highly recommend calling Pfaff
Price assessment: Great price
Response from the owner · a week ago
Thank you so much, Katy! We love working on wool rugs, and each one of them deserves a careful, wool-safe clean, and we’re glad it came out the way you hoped. We’d be happy to take care of your upholstery and set you up for yearly maintenance whenever you’re ready. Thanks again for choosing Pfaff Cleaning Co.!
C
Cassandra Lopez1 reviewiTotal number of Google reviews Cassandra has written across all businesses on Google Maps, not just this one.
Very friendly, professional , timely and great price. The communication was thorough throughout the process. This is the second time we’ve used their service. We definitely recommend Pfaff Cleaning Company.
Price assessment: Great price
Price: $250–300
Response from the owner · 2 weeks ago
Thank you so much for your continued support and recommendation! We truly appreciate you choosing Pfaff Cleaning Co for a second time. We’re glad you had a great experience with our communication, service, and pricing. We look forward to helping you again in the future!
