Carol Slack4 reviewsTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSmoke rental was easy. The staff was friendly and informative.
Phat Tire Bike Shop
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%87+55.3Reliability 28%77+21.7Replies to reviews 8%28+2.3Experts Score= 79Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#73 of 128 tire shopsPosition by Experts Score among all companies we track in this category. · better than 43%
4.8 ★★★★★ 625 Google reviews · 22 photos
93%five-star reviews
4.94★last 12 monthsAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
4%reviews answered by the owner
Oct 2026latest review
Phat Tire Bike Shop at a glance
Reviewers frequently cite friendly staff, quick turnaround times for repairs like tire changes, and helpful advice on bike selection or rentals. Positive feedback highlights the shop's location near the Greenway and its focus on Trek and Bontrager products. However, critical reviews describe long wait times for service, perceived rudeness when customers are not purchasing, and disputes over rental cleaning fees or repair estimates.
- Google rating: 4.8 out of 5 from 625 reviews (93% five-star).
- Reviews on this page: 625 Google reviews (376 with written comments, 16 with photos).
- Owner responses: the business replied to 4% of reviews.
- Most recent review: October 24, 2026.
- Service: Tire Shop serving Fayetteville, Arkansas.
Data from Google, last updated November 3, 2026.
Score profile vs other tire shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Phat Tire Bike Shop: 87/100 on this factor. Category median: 82.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Phat Tire Bike Shop: 77/100 on this factor. Category median: 75.B
77
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Phat Tire Bike Shop: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Phat Tire Bike Shop: 28/100 on this factor. Category median: 45.D
28
Bar = this company · dark tick = category median.
Star ratings
625 Google reviews we collected
- 5 stars58293%
- 4 stars193%
- 3 stars20%
- 2 stars51%
- 1 star173%
Praise vs complaints
Phrases our text analysis found in 376 written reviews
- Praise41895%
- Complaints245%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude19945%
- Quality & results9020%
- Would recommend4610%
- Speed & response4310%
- Price & value286%
- Communication245%
- Honesty & trust123%
What customers talk about
We read 376 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent service and very friendly and knowledgeable staff.”
“Also the employees were pretty rude and short with me about it.”
“We rented an e-bike for the day and had a great experience.”
“The worst customer service I’ve ever received, anywhere.”
“…utstanding, the mechanics, Are great very friendly high-quality work I recommend phat Tire and Fayetteville for quality service, friendly people and o…”
“Won’t be returning here and will recommend The Bike Route instead.”
“Quick tire replacement and great recommendation for a puncture resistant tire!”
“Great service, good quality products, and fair prices.”
“While $20 is not particularly unreasonable, I made mention that the previous person I spoke to said it would be free and he just said "I guess prices went up.”
“Knowledgeable staff who took lots of time to explain the various styles of clip-in pedals and shoes that could work with my Trek bike.”
“Grant was very honest and helpful and was able to get my bike in same day, then had it done and back to me in about an hour.”
“So we were lied to just so they could sell a bike….”
People customers mention
- Trek 12 reviews
- Mark 12 reviews
- Bentonville 7 reviews
- Greenway 6 reviews
- Spike 6 reviews
- Chris 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Abby9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great customer service!! At pick up bikes were ready to go for our first ride. They even helped us with equipment for our dog, Winston.
SteveLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We had the best customer service. Aimee took such great care of us as we bought a couple of bikes. We would not go anywhere else!
JalissaLocal Guide · 106 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Satisfied with my brand new e-bike! The staff were all friendly and helpful. I took my new ride for a spin while visiting town and can't wait to do more riding in the neighborhood back in the River Valley.
Lesley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Quick tire replacement and great recommendation for a puncture resistant tire!!!
RebekahLocal Guide · 89 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I cannot recommend Phat Tire 🚲🚲🚲🚲 enough to everybody who has needs for their bike. Excellent service and very friendly and knowledgeable staff.
BRENDA3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Best place to buy a gravel bike. Everyone there is very friendly and helpful. I love my bike and they made sure that it was the right fit for me. Thanks!!
Photos
Customer reviews
4.8 ★★★★★ 625 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Abby Novak9 reviewsTotal number of Google reviews Abby has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat customer service!! At pick up bikes were ready to go for our first ride. They even helped us with equipment for our dog, Winston.
Steve DouglasLocal Guide · 18 reviewsTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe had the best customer service. Aimee took such great care of us as we bought a couple of bikes. We would not go anywhere else!
Austin Paul5 reviewsTotal number of Google reviews Austin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood and reliable service
Eduardo Hernandez4 reviewsTotal number of Google reviews Eduardo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad no air in my tires and Cole helped me out no charge.
Robert CarterLocal Guide · 15 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWith only one hour until store closing. Shane was cautiously, optimistic!
Jalissa CarterLocal Guide · 106 reviewsTotal number of Google reviews Jalissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSatisfied with my brand new e-bike! The staff were all friendly and helpful. I took my new ride for a spin while visiting town and can't wait to do more riding in the neighborhood back in the River Valley.
Lesley Wilmeth2 reviewsTotal number of Google reviews Lesley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuick tire replacement and great recommendation for a puncture resistant tire!!!
Rebekah HeckmannLocal Guide · 89 reviewsTotal number of Google reviews Rebekah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI cannot recommend Phat Tire 🚲🚲🚲🚲 enough to everybody who has needs for their bike. Excellent service and very friendly and knowledgeable staff.
BRENDA PERALO3 reviewsTotal number of Google reviews BRENDA has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest place to buy a gravel bike. Everyone there is very friendly and helpful. I love my bike and they made sure that it was the right fit for me. Thanks!!
Business details
- Address: 3775 Mall Ave, Fayetteville, AR 72703
- Phone: (479) 966-4308
- Website: phattirebikeshop.com
- Service area: Fayetteville, AR