Experts Reviews · Company report
Phes Cleaning Services - Southwest Suburbs logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%62+15Value 14%100+14.1Replies to reviews 7%99+7Momentum penalty59−4.1Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Phes Cleaning Services - Southwest Suburbs

Chicago, IL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #61Position by Experts Score among all companies we track in this category. of 74 move-in/move-out cleaning services · 4.9★ from 463 Google reviews

Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Phes Cleaning Services - Southwest Suburbs is better than 84% of move-in/move-out cleaning services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Phes Cleaning Services - Southwest Suburbs is better than 62% of move-in/move-out cleaning services.B
62
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Phes Cleaning Services - Southwest Suburbs is better than 100% of move-in/move-out cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Phes Cleaning Services - Southwest Suburbs is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Phes Cleaning Services - Southwest Suburbs is better than 59% of move-in/move-out cleaning services.C
59
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Phes Cleaning Services - Southwest Suburbs is better than 99% of move-in/move-out cleaning services.A
99

Reviews for your job

Customers hired Phes Cleaning Services - Southwest Suburbs for 7 kinds of job.

Phes Cleaning Services - Southwest Suburbs for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$321
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 47
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “General housekeeping”

CaitlinLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great cleaning service! I've had Lupe visit my apartment twice so far and I definitely will continue to request her on a regular basis. She does a fantastic job, is really thorough, and has a very calming, warm demeanor. I feel very relaxed after she's done cleaning!

Paid $250–300Reasonable priceGeneral housekeeping
Adam8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I hired Phes cleaning services and had a great experience. They arrived on time, took their time to pay attention to detail, and over delivered.

Great priceStandard cleaningGeneral housekeeping
EricLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Evelyna did a great job! She did everything I asked and then cleaned additional rooms. I'll be requesting Evelyna again in the near future! This service was so worth the price!

Paid $250–300Reasonable priceStandard cleaningGeneral housekeeping
AmandaLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We have had wonderful experiences with Phes, and we highly recommend their services. If you are looking for a cleaner in the Chicago area, they are one of the best!

Paid $200–250Reasonable priceStandard cleaningGeneral housekeeping
JimLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Its rare these days to find companies that communicate and execute. Phes does it all. Sal and his team run a business the way it should be run. And did I mention the work is superior? Thanks Phes!

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Lynda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The person that was sent was great she followed instructions well. I will use this service again when necessary! she is an asset to your company!

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Lizette5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional, friendly and highly recommended!

Deep cleanGeneral housekeepingPost-construction cleaning+ Responsiveness+ Punctuality+ Quality
Bill5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Efficient, thorough and hard working... I would recommend them to anyone

Upholstery cleaningDeep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
HughLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did a great job. I will definitely be using their service again.

General housekeeping+ Responsiveness+ Punctuality+ Quality
Inumidun12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Blanca did a great job! I will be using them again.

General housekeeping+ Responsiveness+ Punctuality+ Quality
Tina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I would recommend Phes services! They really did a great job cleaning our apartment!

General housekeeping+ Responsiveness+ Quality+ Professionalism
Ashley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We used this service for the first time today and Bianca did the most beautiful job. Our place looks absolutely spotless and she was so kind. We look forward to using this service again and hope to see Bianca soon.

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Cathy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

So I am a working mother of two young boys. I finally convinced my husband to have someone come in and do a deep clean because our bathrooms were gross! Haha! When I came home today after the cleaning, I couldn’t believe my eyes! It was like walking into a different house! That brown spot on our floor wasn’t…

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
PabloLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very happy with their service! First time using them, highly recommend it. Cleaning staff was on time and friendly. Nice job!

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Spa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great work, hard working ladies. Easy to book, on time . Highly recommended!

Customer photo from Spa's review
General housekeeping+ Responsiveness+ Punctuality+ Quality
Sharon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Kyle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

General housekeeping+ Punctuality+ Professionalism

Price

$324+35% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 76%Overpriced 6%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Deep clean31$271–$471
Standard cleaning27$153–$233
General housekeeping17$158–$321
Moving-related cleaning11$315–$705
Move-out cleaning6—
Post-construction cleaning2—
Office & workplace cleaning2$126–$227

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