Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
Google reviewers rate Phes Cleaning Services 4.9 out of 5 based on 463 reviews, with the owner responding to 94 percent of them. Customers frequently praise the team for punctuality, clear communication, and thorough deep or move-in cleaning services. However, low-star reviews identify a pattern of dissatisfaction regarding high pricing, strict cancellation policies, and occasional lapses in attention to detail that required additional work.
Data from Google, last updated November 5, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
Bar = this company · dark tick = category median.
462 Google reviews we collected
Phrases our text analysis found in 346 written reviews
Price verdicts customers left with their Google review
Middle half of what 12 customers paid ($265–$398) · gold mark = category median.
How often each topic comes up in the written reviews
We read 346 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thank you to Juliana for doing a great job on the deep clean on the kitchen and bathroom.”
“I notified them of the horrible work the team did and they scheduled a different team to come back but why does that need to happen in the first place?”
“I was anxious on how I would be perceived but Juliana was nothing but positive and kind!”
“The team was professional, communicative, and arrived on time.”
“11/10 Would recommend this service and I will be making a future appointment again.”
“Stay away from this company.”
“Everyone in the company has been prompt, communicative, and thorough.”
“Lupe did a fantastic and thorough deep cleaning for a very reasonable price.”
“I thought the deep cleaning service was pricey, but they did the work!”
“I genuinely feel more at ease knowing it's clean again.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Phes Cleaning Services - Southwest Suburbs for 7 kinds of job. Pick one to see what they paid and said.
We had a move-in residential cleaning. It was really dirty. These girls did an amazing job. I checked everything behind them and the house looked and smelled fantastic. Inside the oven even looked brand new. I would highly recommend them.
First time with a cleaning service and I'm beyond happy! Thank you to Juliana for doing a great job on the deep clean on the kitchen and bathroom. I genuinely feel more at ease knowing it's clean again. 😊 Scheduling an appointment was simple and straightforward. They took down notes on what I wanted done and…
Lupe and Barbara did a great job at cleaning my new apartment. They were very thorough and spent a lot of time in the bathrooms, which was my main concern. They also stayed until I checked to see if everything was to my liking. I appreciated all the hard work they put in and now I feel like I can finally live in the…
Lupe did a fantastic and thorough deep cleaning for a very reasonable price. She saved me a ton of time and it was so pleasant to come home to a clean place.
Great cleaning service! I've had Lupe visit my apartment twice so far and I definitely will continue to request her on a regular basis. She does a fantastic job, is really thorough, and has a very calming, warm demeanor. I feel very relaxed after she's done cleaning!
Cleaners did a great “moving out” clean. I will use them again and have already recommended them to a coworker who will be moving later this year. Very pleased.
| Job | Reviews | Category typical |
|---|---|---|
| Deep clean | 31 | $271–$471 |
| Standard cleaning | 27 | $153–$233 |
| General housekeeping | 17 | $158–$321 |
| Moving-related cleaning | 11 | $315–$705 |
| Move-out cleaning | 6 | — |
| Post-construction cleaning | 2 | — |
| Office & workplace cleaning | 2 | $126–$227 |
4.9 ★★★★★ 463 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Lupe does a great job every time! Somehow both more thorough and also faster than any other cleaner we have had.
Thank you for the amazing review, Dustin! We are glad you liked the service this much and hope to work with you again in the future.
We had a move-in residential cleaning. It was really dirty. These girls did an amazing job. I checked everything behind them and the house looked and smelled fantastic. Inside the oven even looked brand new. I would highly recommend them.
Thank you so much for the wonderful review, Cindy! We're thrilled to hear that the team delivered an amazing job and that everything was ready for your fresh start. It was a pleasure working for you, and we truly appreciate your recommendation!
Great service and flexible.
Thank you so much for your wonderful review! 😊 We’re truly happy to hear that your experience was a positive one. Thank you for trusting us with your home, and we can’t wait to welcome you back for your next cleaning! 🧼✨
I absolutely love these guys the company and the ladies and wonderful
Thank you so much for your feedback. See you next month!
Came at the last minute. I was in a bad situation and they came through. Very pleasant. Very clean. They Double checked everything. Checked with me and asked my expectations with areas that my tenant left in very bad conditions. Thank you for coming through. Would definitely recommend!!!
Thank you so much for the kind words, Meegan! We are always glad to step in and help when you're in a pinch, especially dealing with a tough move-out situation. It was a pleasure helping you get everything spotless and in order. We truly appreciate your recommendation and are always here whenever you need us!
First time with a cleaning service and I'm beyond happy! Thank you to Juliana for doing a great job on the deep clean on the kitchen and bathroom. I genuinely feel more at ease knowing it's clean again. 😊 Scheduling an appointment was simple and straightforward. They took down notes on what I wanted done and confirmed again with me upon arrival. I left her to do her thing and came to a refresh kitchen and bathroom. Kitchen wall, cabinet surfaces, and fridge came out squeaky clean. And the bathroom tub never looked so new! She really put in elbow grease to it and I fully appreciate it. And one last thing, is thank you again for not making me feel ashamed/terrible for my mess. I was anxious on how I would be perceived but Juliana was nothing but positive and kind!! 11/10 Would recommend this service and I will be making a future appointment again. 😊
Thank you so much for your wonderful review! 😊 We’re truly happy to hear that your first experience with a cleaning service was such a positive one. Thank you for trusting us with your home, and we can’t wait to welcome you back for your next cleaning! 🧼✨
Barbara left me my incredible house, my children are very naughty and definitely very dirty and she left my house much better, incredible work and dedication
Thank you so much for the wonderful review, Donna! We are thrilled to hear that Barbara took great care of your home. We're so glad we could help get everything sparkling for you. We truly appreciate your support and look forward to helping you keep your home looking incredible!
Lupe and Barbara did a great job at cleaning my new apartment. They were very thorough and spent a lot of time in the bathrooms, which was my main concern. They also stayed until I checked to see if everything was to my liking. I appreciated all the hard work they put in and now I feel like I can finally live in the space. I’d be sure to ask for them in the future!
Hi Sue! Thank you so much for the wonderful review. Lupe and Barbara are fantastic, and I'll be sure to pass along your kind words about their attention to detail.
Did a fantastic job.
Thank you so much for the fantastic review! We're glad you were happy with the job and look forward to working with you again!
Lupe did a fantastic and thorough deep cleaning for a very reasonable price. She saved me a ton of time and it was so pleasant to come home to a clean place.
Thank you so much for the kind words! We're thrilled Lupe's deep cleaning made such a difference and that you came home to a spotless space. We look forward to working with you again!
Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
