Analyzing 9,280,7499.3M ReviewsFor 26,43726.4K Experts

Experts Reviews · Company report
Phil Walters Auto logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%69+4.9Craft & service penalty97−0.3Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Phil Walters Auto

Battle Creek, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #459Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.7★ from 859 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Phil Walters Auto is better than 79% of auto repair shops.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Phil Walters Auto is better than 77% of auto repair shops.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Phil Walters Auto is better than 97% of auto repair shops.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Phil Walters Auto is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Phil Walters Auto is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Phil Walters Auto is better than 69% of auto repair shops.B
69

Reviews for your job

Customers hired Phil Walters Auto for 8 kinds of job.

Phil Walters Auto for brake service & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Brake service & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#48 / 118
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Brake service & repair”

Dorasene2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

I am very happy with the work they did.Everyone was curtous, friendly and helpful. Would recommend them to everyone

Brake service & repairVehicle Inspection
RichardLocal Guide · 111 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

They did a great job of getting our vehicle in and repairing it quickly. Great communication from start to finish.

Reasonable priceTire rotationsVehicle InspectionGeneral repairs
Deb4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very friendly and professional staff. Easy to get an appointment and detailed estimate. I would recommend Phil Walters for your vehicle service.

Not sureAuto exhaust system replacementWheel alignmentBrake service & repair
Don8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always great service work and excellent customer service. Sue is just the best in helping you with all of your needs, including parts and pricing. Our/My go to place! Phil Walters tire and service , for all of my auto repair and oil change needs. Dbussler 💪🏻

Brake service & repairOil change
CMLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Came in for a quick oil change and your team made time in a busy day to change my faulty front breaks so I could use my truck this weekend... even changed my 3rd break light bulb. Thanks for going the extra mile and getting me back on the road for the weekend!

Air & cabin filter replacementAuto brake repairAuto brake replacement
EdLocal Guide · 217 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Eager to help with knowledgable staff.

Brake service & repairGeneral repairs & maintenanceSteering & suspension repair
Nylisha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very Satisfied 😃

Brake service & repairGeneral repairs
JonLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Good place to take car get work done at they are nice people they fix my fuel pump fast got me back on the road

A/C installation & repairAir & cabin filter replacementAuto A/C recharge+ Professionalism
Bart4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I spent a good sum of money to have my brakes and wheel bearing down. They did an amazing job and also let me know things that I will need to plan on having a repaired in the future. I found it very refreshing that they took the time to do that.

Brake service & repair
Alan6 months ago★★★★★

Rating only, no written review.

Great priceBrake service & repair
Jeff9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

Auto brake repairAuto brake replacementBrake service & repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 58%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Tires97—
Oil change76—
General repairs & maintenance47—
Wheel alignment37—
Tire rotations34—
Auto tire replacement26—
Vehicle Inspection21—
General repairs20—

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