How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%69+4.9Craft & service penalty97−0.3Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREPhil Walters Auto
Battle Creek, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #459Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.7★ from 859 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Phil Walters Auto for 8 kinds of job.
Phil Walters Auto for general repairs & maintenance
Clear ✕All 47 Google reviews tagged “General repairs & maintenance” · showing 40
It’s always a pleasure taking my car to be serviced at Phil Walters! In a day and age where customer service is dead, it’s nice to walk into your local auto shop and they know you by name And remember things about your life and actually talk with you when you’re checking in and checking out! My Honda is getting up…
Visited Phil Walters Auto for a Pre-purchase inspection, I had booked the appointment online, the service was quick and the technician Aaron was super helpful in answering my queries and the fees were fair. Also got the link for the service report. Would recommend someone looking for pre-purchase inspection.
Very transparent and reasonable prices. After every visit, they have provided me with a vehicle condition report that I can access online with photos, videos, and explanation of what looks ok and what needs attention.
It was my first time getting work done on my car at Phil Walter's, & All I can say is im very pleased. Pleasant customer service I'm so happy I found a place to take my when in need. Thanxs to the team you are appreciated.
I called on Friday afternoon and they got me in at 8:00 Monday. By 8:30 there was an estimate in my texts with a comprehensive report on the condition of my car and everything it needed. By 2:00 that afternoon the repairs were fully complete. I had questions about a repair I did myself and got my questions answered…
Great service, my truck went right in at my appointment time. The wait time was short and everything was explained to me. Cost was very fair for the work.
Used the part I already had and did a great job on putting it on
Phil Walters is the only place that I go for work on my vehicles. They are always great to work with, from scheduling appointment to having the work done quickly. The staff is friendly, courteous and most of all knowledgeable. I would highly recommend them to anyone needing auto maintenance and repairs.
Excellent service
Fair price, only ones I trust our cars with.
Always able to get in fairly soon and they do great work.
Everything was great. Answered all my questions and repairs were done as needed. Thank you so much.
The staff here are the best, super friendly, and the prices are reasonable. I appreciate the care I get as a repeat customer!
Great service and very friendly and knowledgeable about the issues you may have with your vehicle
Came in for a quick oil change and your team made time in a busy day to change my faulty front breaks so I could use my truck this weekend... even changed my 3rd break light bulb. Thanks for going the extra mile and getting me back on the road for the weekend!
Eager to help with knowledgable staff.
Always, top notch…half my family has been going there for auto repairs now😃
Good place to take car get work done at they are nice people they fix my fuel pump fast got me back on the road
Ive been bringing my cars and truck for over 30 years. Price is reasonable but the service is excellent.
All knowledgeable, polite, friendly.
My go to vehicle maintenance place! From something simple as an oil change to something more complex as a code check, to new tires - they take care of and check it all! Your vehicle is inspected every time and most of the time, fixed the same day! Great customer service and knowledge of vehicles. Definitely recommend!
Staff is always friendly, helpful and honest.
Great place, been going there for 4-5 years. Great people and wonderful service. I take my car there everytime they are amazing. Glad to have a great mechanic I can rely on! Love the new txt app to schedule and get reminders.
Performed all my 100k services, including all fluid changes and transmission and differential services. Work was done promptly and as promised, and at fair prices.
They are very friendly and professional. They have serviced my car for 15years and I have always been pleased with their service.
Phil Walters has always had a good reputation in my area and that goes a long way when determining where to take your car. They are honest, with good turn around times,, what more can you expect?
Had oil change on my 2022 car. Very satisfied with all the work I have had done there
Phil Walters will treat you fairly and provide quality service. They truly care about their customers and are not out to nickel and dime you.
Have used Phil Walter's several times over the years. Always great service, friendly, honest staff. Great communication!! My GO TO!! Highly recommended.
Vehicle running rough when at desired speed. Loss of power chugging. Mechanic and manager drove van and couldn’t detect any deficiencies. Wanted to repair tier and breaks. Picked up van and paid bill and condition persisted on drive away from business.
Replaced my transfer case here. Good prices got it in right away and they were able to get it done in a reasonable amount of time.
I have gone to them for about 10 years for oil changes, and all things tires. Buy your tires there, you won't regret it! The have phenomenal customer service, and tire maintenance program. Up front, and honest. Not at all demeaning toward female customers. Love this local business!
Excellent customer service. Very friendly. Good work.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 97 | — |
| Oil change | 76 | — |
| General repairs & maintenance | 47 | — |
| Wheel alignment | 37 | — |
| Tire rotations | 34 | — |
| Auto tire replacement | 26 | — |
| Vehicle Inspection | 21 | — |
| General repairs | 20 | — |
