How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%69+4.9Craft & service penalty97−0.3Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREPhil Walters Auto
Battle Creek, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #459Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.7★ from 859 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Phil Walters Auto for 8 kinds of job.
Phil Walters Auto for oil change
Clear ✕All 76 Google reviews tagged “Oil change” · showing 60
I had asked them to install my summer tires and to perform a four wheel alignment. The work was done on time and it was done with great care. The mechanics that performed the work took great care to clean up the areas that they worked on. I am very pleased with the quality of the work performed. I will be a returning customer for sure.
Fast and friendly service, easy appt process. Staff were amazing!
It’s always a pleasure taking my car to be serviced at Phil Walters! In a day and age where customer service is dead, it’s nice to walk into your local auto shop and they know you by name And remember things about your life and actually talk with you when you’re checking in and checking out! My Honda is getting up…
Had a terrific experience! So glad I found Phil Walter's Auto. This will be my lifetime auto place. The service is beyond great and the staff and mechanics are top notch.
I have been to this location twice now and they are great staff is nice and friendly quick service and professional I will always go here for any of my car needs
Very transparent and reasonable prices. After every visit, they have provided me with a vehicle condition report that I can access online with photos, videos, and explanation of what looks ok and what needs attention.
Truck runs great!. It was an emergency, someone removed 4 lugs on my back tire, tire came off had to have it towed to them, they fixed it the very next day. Thank you for taking great care of my truck after that malicious act!
It was my first time getting work done on my car at Phil Walter's, & All I can say is im very pleased. Pleasant customer service I'm so happy I found a place to take my when in need. Thanxs to the team you are appreciated.
I called on Friday afternoon and they got me in at 8:00 Monday. By 8:30 there was an estimate in my texts with a comprehensive report on the condition of my car and everything it needed. By 2:00 that afternoon the repairs were fully complete. I had questions about a repair I did myself and got my questions answered…
They did a great job of getting our vehicle in and repairing it quickly. Great communication from start to finish.
I was in for an oil change and tire rotation, very quick and efficient. While they were working on my car they did an inspection of it, all good. Thank you. Mara
Excellent service !!
Honest and reliable service. I have had experiences and issues with many other services and Phil Walters is the best.
Ive been a customer since the 80s. Alway great friendly service at afforfable prices.
Excellent service!!! So helpful with everything
Everyone was very friendly and the waiting room was small but clean. They did not try to up sell me anything. They checked my car to see what was the proper oil and charged a very fair price. I had an appointment and was in and out in a timely manner.
Very nice and professional
Very happy with the service received. Always friendly and when needed maintenance issues are addressed.
Oil change and an issue checked.
Tired of the dealership experience? If you are looking for a great service station for your car or truck this is the place to go.
Dropped my car off without an appointment and it was done by the end of the day. They replaced my serpentine belt, flushed and recharged my A/C, and changed my oil. Great people and fast service.
We switched to Phil Walters several years ago on the recommended of a friend. After many years in Battle Creek we've experienced lots of car issues and used various car repair businesses. In our experience, Phil Walters is the best! We can always count on the job being done right. We value their recommendations. The…
Excellent service
Always great service work and excellent customer service. Sue is just the best in helping you with all of your needs, including parts and pricing. Our/My go to place! Phil Walters tire and service , for all of my auto repair and oil change needs. Dbussler 💪🏻
Always able to get in fairly soon and they do great work.
A great place to take your automobile.
Great visit. Very friendly. Walters is close so I'll go here more often.
Everything was great. Answered all my questions and repairs were done as needed. Thank you so much.
Great service and very friendly and knowledgeable about the issues you may have with your vehicle
Came in for a quick oil change and your team made time in a busy day to change my faulty front breaks so I could use my truck this weekend... even changed my 3rd break light bulb. Thanks for going the extra mile and getting me back on the road for the weekend!
Great always friendly on time explains things I could understand! Great place will return!
Oil change and front brake repair. I always feel confident leaving my Subaru at Phil's. They do a fantastic job.
Good place to take car get work done at they are nice people they fix my fuel pump fast got me back on the road
I always get great service at Phil Walters!
Ive been bringing my cars and truck for over 30 years. Price is reasonable but the service is excellent.
I've been going to them for 37 years and wouldn't trust my cars with anyone else....
Been taking vehicles there for years. Always friendly and tell me recommendations for repairs.
You always do great job!!! Thanks 👍
Great service. Attention to detail.
As always the service was great!
Got my. Car right in and was done a lot quicker than said. Very good service.
I went into Phil Walters to have my tires checked as my dashboard indicator was showing a low tire pressure and to make an appointment for an oil change and regular inspection of my car. It turned out that the tire was unrepairable and since all the tires were worn, I decided to replace them. We came up with a…
Performed all my 100k services, including all fluid changes and transmission and differential services. Work was done promptly and as promised, and at fair prices.
Customer service and work on my car was quick and comprehensive. I wasn't oversold and no one attempted to persuade me into servicing more than needed on my car. I appreciate their attention to detail.
Fair pricing, and quick service... I can definitely say that I had a pleasant experience with Phil Walters so far.
Excellent service.
Great customer service and very professional staff.
I’ve dealt with Phil Walters for over 25 years for all of my vehicles. Always reliable, dependable and honest. My kids now take their vehicles there as well. It’s a small family atmosphere but with skilled service.
They are very friendly and professional. They have serviced my car for 15years and I have always been pleased with their service.
I have gone to them for about 10 years for oil changes, and all things tires. Buy your tires there, you won't regret it! The have phenomenal customer service, and tire maintenance program. Up front, and honest. Not at all demeaning toward female customers. Love this local business!
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 97 | — |
| Oil change | 76 | — |
| General repairs & maintenance | 47 | — |
| Wheel alignment | 37 | — |
| Tire rotations | 34 | — |
| Auto tire replacement | 26 | — |
| Vehicle Inspection | 21 | — |
| General repairs | 20 | — |
