How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%69+4.9Craft & service penalty97−0.3Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREPhil Walters Auto
Battle Creek, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #459Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.7★ from 859 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Phil Walters Auto for 8 kinds of job.
Phil Walters Auto for steering & suspension repair
Clear ✕All 16 Google reviews tagged “Steering & suspension repair”
I called on Friday afternoon and they got me in at 8:00 Monday. By 8:30 there was an estimate in my texts with a comprehensive report on the condition of my car and everything it needed. By 2:00 that afternoon the repairs were fully complete. I had questions about a repair I did myself and got my questions answered…
Wait time was not bad, diagnosed the problem right away. Parts had to be delivered but came within minutes. The staff were very professional, caring, and helpful. I would recommend this facility to others and will return myself for any future car problems.
They did a great job, explained everything well, & had a whole list of fixes completed on the same day.
We took our Hyundai Sonata in for an alignment. We were able to get an appointment right away and the service only took an hour to complete. The people were very friendly and professional. I plan on using them for future service needs.
Great service
Fair price, only ones I trust our cars with.
The staff here are the best, super friendly, and the prices are reasonable. I appreciate the care I get as a repeat customer!
Eager to help with knowledgable staff.
I was referred to Phil Walter's by cam's automotive for a wheel alignment I went in at my appointment time was greeted upon entering the door. They got my vehicle right in and did my alignment. But as I was driving home I noticed it was still pulling to the right just abit. Me being who I am I don't like to…
Very good service, I would totally recommend them to others!
Over priced wanted to charge 800$ for 2 lower ball joint’s that weren’t bad
They were friendly and helpful. Did a good job repairing my truck. The work was performed as expected and on schedule.
Sue, Ray and the gang great, from customer service to analyzing and repairing any problem with a fast turnaround time.
I’ve dealt with Phil Walters for over 25 years for all of my vehicles. Always reliable, dependable and honest. My kids now take their vehicles there as well. It’s a small family atmosphere but with skilled service.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 97 | — |
| Oil change | 76 | — |
| General repairs & maintenance | 47 | — |
| Wheel alignment | 37 | — |
| Tire rotations | 34 | — |
| Auto tire replacement | 26 | — |
| Vehicle Inspection | 21 | — |
| General repairs | 20 | — |
