Brian Carr3 reviewsTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI'm very happy with their work.
- Price assessment: Reasonable price
- Price: $400–450
Phoenix Carpet Repair And Cleaning
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty90−1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#67 of 135 carpet cleaningPosition by Experts Score among all companies we track in this category. · better than 51%
4.9 ★★★★★ 857 Google reviews · 23 photos
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$287typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Phoenix Carpet Repair And Cleaning at a glance
Google reviewers rate Phoenix Carpet Repair And Cleaning 4.9/5 based on 857 reviews, with the owner responding to 99% of feedback. Customers frequently praise punctuality, professional communication, and fair pricing for services like carpet stretching, pet damage repair, and tile cleaning. However, some low-star reviews criticize high costs for basic repairs and mention instances of property damage or billing disputes.
- Google rating: 4.9 out of 5 from 857 reviews (97% five-star).
- Reviews on this page: 857 Google reviews (805 with written comments, 33 with photos).
- Owner responses: the business replied to 99% of reviews.
- Most recent review: October 23, 2026.
- Service: Carpet Cleaning serving Chandler, Arizona.
Data from Google, last updated October 29, 2026.
Score profile vs other carpet cleaning
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Phoenix Carpet Repair And Cleaning: 96/100 on this factor. Category median: 96.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Phoenix Carpet Repair And Cleaning: 94/100 on this factor. Category median: 96.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Phoenix Carpet Repair And Cleaning: 90/100 on this factor. Category median: 99.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Phoenix Carpet Repair And Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Phoenix Carpet Repair And Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Phoenix Carpet Repair And Cleaning: 100/100 on this factor. Category median: 80.A
100
Bar = this company · dark tick = category median.
Star ratings
857 Google reviews we collected
- 5 stars83397%
- 4 stars132%
- 3 stars30%
- 2 stars10%
- 1 star71%
Praise vs complaints
Phrases our text analysis found in 805 written reviews
- Praise1,72498%
- Complaints312%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price314%
- Reasonable1882%
- Overpriced00%
- Not sure15%
$287+11% vs typical carpet cleaning
Middle half of what 11 customers paid ($233–$410) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Quality & results43225%
- Staff & attitude42824%
- Speed & response35720%
- Would recommend30217%
- Price & value1167%
- Communication885%
- Honesty & trust322%
What customers talk about
We read 805 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent work on a carpet stretching job in our master bedroom.”
“Damaged my property while working, then hid the broken piece rather than man up.”
“My service rep, was incredibly knowledgeable and explained all the details about my repair.”
“Brandon was communicative, on time and completed the work quickly.”
“Would recommend to others looking for carpet maintenance!”
“Pricing is very fair and was as communicated when scheduling the appointment.”
“I think Phoenix Carpet Repair and Cleaning is way over priced.”
“He was on time, communicated ahead of time each step throughout the process.”
“My carpets and furniture look absolutely amazing, honestly like New again.”
“Their office staff is unorganized and because of that they are trying to scam me out of a cancellation fee.”
People customers mention
- Robert 59 reviews
- Brandon 42 reviews
- Eric 24 reviews
- Amos 12 reviews
- Kim 11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Phoenix Carpet Repair And Cleaning for 7 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Ga1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
My service rep, was incredibly knowledgeable and explained all the details about my repair. Definitely use them for other carpet issuea
Paid $500+Reasonable price
Morgan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Excellent work on a carpet stretching job in our master bedroom. Brandon was communicative, on time and completed the work quickly. Pricing is very fair and was as communicated when scheduling the appointment. Would recommend to others looking for carpet maintenance!
Paid $200–250Reasonable price
Gail1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Phoenix Carpet Cleaning and Repair did a great job stretching and cleaning my carpet. They arrived on time and were very professional. I will use their cleaning service in the future.
Paid $500+Reasonable price
AshleyLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Eric did an amazing job he was thurough, polite and professional. He showed up on time and was very helpful. I would recommend him to my family and friends
Paid $250–300Reasonable price
Kelly4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Eric did a terrific job and was very easy and pleasant to work with. Ask for Eric! Second time I have used this company and they never disappoint. Highly recommended !
Paid $200–250Great price
Glen17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Eric the installer was a real pro. He repaired carpet that our dog damaged to like new. Its esthetically kind and much safer as well, at a reasonable price. This was the second time using Eric...awsome dude!
Paid $200–250
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Repair flooring | 73 | — |
| General carpet cleaning | 36 | $170–$334 |
| Carpet steam cleaning | 9 | $170–$334 |
| Pet stain & odor removal | 9 | $139–$373 |
| Flooring | 9 | — |
| Area rug cleaning | 6 | $170–$453 |
| Upholstery cleaning | 4 | $189–$353 |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 857 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Ga Kuehn1 reviewTotal number of Google reviews Ga has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy service rep, was incredibly knowledgeable and explained all the details about my repair. Definitely use them for other carpet issuea
- Price assessment: Reasonable price
- Price: $500+
Morgan Ross6 reviewsTotal number of Google reviews Morgan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent work on a carpet stretching job in our master bedroom. Brandon was communicative, on time and completed the work quickly. Pricing is very fair and was as communicated when scheduling the appointment. Would recommend to others looking for carpet maintenance!
- Price assessment: Reasonable price
- Price: $200–250
Gail Molyneaux1 reviewTotal number of Google reviews Gail has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePhoenix Carpet Cleaning and Repair did a great job stretching and cleaning my carpet. They arrived on time and were very professional. I will use their cleaning service in the future.
- Price assessment: Reasonable price
- Price: $500+
Revin Valentine16 reviewsTotal number of Google reviews Revin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRepair of pet damage all the way to subfloor, it looks brand new!! Only took about an . Eric was great! I highly recommend this place and Eric!
Lance7 reviewsTotal number of Google reviews Lance has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent job! Erick was great!
- Price assessment: Reasonable price
Response from the owner · 3 weeks ago
Thank you for the great review! We're so glad you were happy with the results and that Erick provided excellent service. We appreciate your support and look forward to helping you again in the future!
Therese Petralia1 reviewTotal number of Google reviews Therese has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEric couldn’t have been more professional and my carpets are absolutely beautiful!
- Price assessment: Reasonable price
Response from the owner · 3 weeks ago
Thank you so much for the kind words! We're delighted to hear that Eric provided such professional service and that you're thrilled with how your carpets turned out. We'll be sure to pass along your compliments to Eric. Thank you for choosing Phoenix Carpet Repair & Cleaning!
Ashley BrooksLocal Guide · 22 reviewsTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEric did an amazing job he was thurough, polite and professional. He showed up on time and was very helpful. I would recommend him to my family and friends
- Price assessment: Reasonable price
- Price: $250–300
Response from the owner · a month ago
Thank you for the kind words! We’re glad Eric provided such professional and helpful service. We truly appreciate your recommendation!
Barb Mitchell10 reviewsTotal number of Google reviews Barb has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEric did a fantastic job. He was pleasant and very professional .
- Price assessment: Reasonable price
Response from the owner · a month ago
Thank you for the great review! We’re glad to hear Eric provided such pleasant and professional service. We truly appreciate your support!
Kelly Balfour4 reviewsTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEric did a terrific job and was very easy and pleasant to work with. Ask for Eric! Second time I have used this company and they never disappoint. Highly recommended !
- Price assessment: Great price
- Price: $200–250
Response from the owner · a month ago
Thank you so much for the wonderful review and continued support! We’re thrilled Eric made the experience easy and pleasant. We truly appreciate your recommendation!
Business details
- Phone: (602) 688-4186
- Website: phoenixcarpetrepair.com
- Service area: Chandler, AZ