Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
Phoenix Carpet Repair And Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty90−1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Phoenix Carpet Repair And Cleaning

Avondale, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #67Position by Experts Score among all companies we track in this category. of 135 carpet cleaning · 4.9★ from 857 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Phoenix Carpet Repair And Cleaning is better than 96% of carpet cleaning.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Phoenix Carpet Repair And Cleaning is better than 94% of carpet cleaning.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Phoenix Carpet Repair And Cleaning is better than 90% of carpet cleaning.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Phoenix Carpet Repair And Cleaning is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Phoenix Carpet Repair And Cleaning is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Phoenix Carpet Repair And Cleaning is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Phoenix Carpet Repair And Cleaning for 7 kinds of job.

Phoenix Carpet Repair And Cleaning for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$334
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#42 / 66
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Carpet steam cleaning”

Renee8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I had my carpet cleaned again by Phoenix Carpet Repair & Cleaning on 10/11/25, this time Eric was the technician and he did a fantastic job! This company is great, their cleaning is superb and they are very reliable, I would recommend them for all your carpet care. A big plus is that their technicians are…

Carpet steam cleaning
Justin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The technician was on prompt, professional, and courteous. He communicated arrival time, worked efficiently, and finished the work quickly. He also was sure to give good guidance for resuming use of the cleaned space as well as explained the work completed, and condition of the carpet and potential outcomes given the age and carpet material.

Reasonable priceCarpet steam cleaning
Kim8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Completely thrilled to have found such a professional, reliable and thorough one stop shop for all my carpet needs!!! My master bedroom needed to be stretched and they were on time, courteous and walked me through all that was done to make sure the completed service was to my satisfaction. I added a carpet…

Reasonable priceCarpet steam cleaningRepair flooring
JenningsLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Wonderful service! Our carpets are like new! They cleaned the carpets so well, we are beyond happy. The service was excellent and team members were great to work with. Not the cheapest but absolutely hands down the BEST!

Reasonable priceCarpet steam cleaning
Bobbie13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent service and great looking carpets. Highly recommend!

Great priceCarpet steam cleaning
Candyce3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brandon, our technician, did a fantastic job on some high quality carpet that had been installed improperly. When he stretched and cleaned the carpet in 3 rooms, it looked like it had been newly installed. Great company and excellent service!

Carpet steam cleaningRepair flooring
Linda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Wonderful company. In addition to cleaning my carpet they restretched it and got rid of the wrinkles. Brandon did a great job and was very understanding and helpful. They also helped me to set up furniture movers so I could get carpet stretched. Their two young men were very professional and careful with my…

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
ScottsdaleLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Super technician and an excellent job on all the carpeted rooms! Will use them again!

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Heidi8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’m so pleased with the carpet repair and cleaning. Robert and Brandon were very professional and did an amazing job. You cannot even tell there was any carpet damage. I appreciated the communication and appointment reminders and the call when they were on their way. I highly recommend their services.

Carpet steam cleaningRepair flooring+ Responsiveness+ Punctuality+ Quality

Price

$287+11% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 14%Reasonable 82%Overpriced 0%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Repair flooring73—
General carpet cleaning36$170–$334
Carpet steam cleaning9$170–$334
Pet stain & odor removal9$139–$373
Flooring9—
Area rug cleaning6$170–$453
Upholstery cleaning4$189–$353

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