Analyzing 6,620,4796.6M ReviewsFor 18,44918.4K Experts

Experts Reviews · Company report
Phoenix Carpet Repair And Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty90−1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Phoenix Carpet Repair And Cleaning

Avondale, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #67Position by Experts Score among all companies we track in this category. of 135 carpet cleaning · 4.9★ from 857 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Phoenix Carpet Repair And Cleaning is better than 96% of carpet cleaning.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Phoenix Carpet Repair And Cleaning is better than 94% of carpet cleaning.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Phoenix Carpet Repair And Cleaning is better than 90% of carpet cleaning.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Phoenix Carpet Repair And Cleaning is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Phoenix Carpet Repair And Cleaning is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Phoenix Carpet Repair And Cleaning is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Phoenix Carpet Repair And Cleaning for 7 kinds of job.

Phoenix Carpet Repair And Cleaning for flooring

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Flooring”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 7

All 9 Google reviews tagged “Flooring”

Ramon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Needed a small section of carpet replaced due to damage from my bulldogs. PHX carpet repair gave me a fair quote and emailed me a bio of the employee that was being sent to make the repair. Great work and will definitely call them again for any carpet needs

Flooring+ Punctuality+ Quality+ Professionalism
Lila1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

On February 23rd, we moved into a brand new home that we spent 18 months building. One week after moving into the house, while unpacking boxes, I accidentally spilled drops of bleach all the way across 18 steps of stairs, through a loft area and into the laundry room area. I was absolutely devastated because this…

Pet stain & odor removalFlooring+ Responsiveness+ Punctuality+ Quality
StrawberryJellow2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had the tile/grout in the kitchen cleaned, the carpet on the stairs cleaned, and a large area rug cleaned. They all turned out great!

Area rug cleaningGeneral carpet cleaningFlooring+ Responsiveness+ Punctuality+ Quality
Maureen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Brandon did a great job in the repairs, carpet cleaning, tile and grout. I would highly recommend to my family and friends.

General carpet cleaningRepair flooringFlooring+ Punctuality+ Quality
Dustin10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They were very courteous and professional. Repaired a spot our dog chewed up the carpet and you can't even tell it was ever damaged. On time, and extremely quick with repair.

Repair flooringFlooring+ Responsiveness+ Punctuality+ Quality
BaileeLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Absolutely loved the work that was done to my apartment! Arizona carpet repair and cleaning is fantastic! Robert and Nate were the best! Will definitely use this company again! 10/10 recommend 👍🏼😊

Repair flooringFlooring+ Responsiveness+ Punctuality+ Quality
Kelsey12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We are so incredibly satisfied with the service we received from Robert. Everything discussed in the email prior to the appointment was completed at the time of service. Our carpet was damaged in two areas thanks to our 10 month-old puppy, but luckily we did not have to replace the entire room like we originally…

Flooring+ Responsiveness+ Punctuality+ Quality
Wise2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very friendly and professional, as well as on time! I highly recommend them to anyone who needs carpet repairs or cleaning hands down !!

Flooring+ Responsiveness+ Punctuality+ Quality
MiguelLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Flooring+ Responsiveness+ Punctuality+ Quality

Price

$287+11% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 14%Reasonable 82%Overpriced 0%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Repair flooring73—
General carpet cleaning36$170–$334
Carpet steam cleaning9$170–$334
Pet stain & odor removal9$139–$373
Flooring9—
Area rug cleaning6$170–$453
Upholstery cleaning4$189–$353

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