Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
Phoenix Carpet Repair And Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty90−1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Phoenix Carpet Repair And Cleaning

Avondale, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #67Position by Experts Score among all companies we track in this category. of 135 carpet cleaning · 4.9★ from 857 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Phoenix Carpet Repair And Cleaning is better than 96% of carpet cleaning.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Phoenix Carpet Repair And Cleaning is better than 94% of carpet cleaning.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Phoenix Carpet Repair And Cleaning is better than 90% of carpet cleaning.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Phoenix Carpet Repair And Cleaning is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Phoenix Carpet Repair And Cleaning is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Phoenix Carpet Repair And Cleaning is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Phoenix Carpet Repair And Cleaning for 7 kinds of job.

Phoenix Carpet Repair And Cleaning for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$373
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#62 / 87

All 9 Google reviews tagged “Pet stain & odor removal”

MimiLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jonathan provided me with excellent service and did a great job on my carpet. Thank you, Jonathan! I’m so glad they sent you.

Pet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Lila1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

On February 23rd, we moved into a brand new home that we spent 18 months building. One week after moving into the house, while unpacking boxes, I accidentally spilled drops of bleach all the way across 18 steps of stairs, through a loft area and into the laundry room area. I was absolutely devastated because this…

Pet stain & odor removalFlooring+ Responsiveness+ Punctuality+ Quality
HeidiLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We moved into a house that had newer carpeting, but was not stretched properly. Phx Carpet repair came out and stretched it, plus cleaned it, and it looks brand new. The service guys was very friendly and helpful and good at what he does!! So grateful for their services.

General carpet cleaningPet stain & odor removalRepair flooring+ Responsiveness+ Punctuality+ Professionalism
Anne8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brandon did an outstanding job removing the pet stained carpeting, repairing damage and installing a carpet remnant I had. The job was clean, tidy and cost effective. Kim was sensitive to my urgent need before listing my home for sale. Great work and customer service!

Pet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Linda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Wonderful company. In addition to cleaning my carpet they restretched it and got rid of the wrinkles. Brandon did a great job and was very understanding and helpful. They also helped me to set up furniture movers so I could get carpet stretched. Their two young men were very professional and careful with my…

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Ellen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I am so pleased with Phoenix carpet repair. I called mid morning and they were able to get me in same day! I was initially just calling for a carpet repair but their rates were great for cleaning so I asked to get my carpet and rugs cleaned as well - I’m so glad I did! My white area rug is back to being bright and…

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
KristenLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Amos was on time, friendly, and professional! He cleaned our master bedroom carpet and two sofas and.. wow! What a difference. This is our second time using Phoenix Carpet Repair and I’ve been so pleased with their service. As an added bonus, they also provide you with a bottle of their carpet cleaner, which has…

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
TraceyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable pricePet stain & odor removalRepair flooring
Rene2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Quality

Price

$287+11% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 14%Reasonable 82%Overpriced 0%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Repair flooring73—
General carpet cleaning36$170–$334
Carpet steam cleaning9$170–$334
Pet stain & odor removal9$139–$373
Flooring9—
Area rug cleaning6$170–$453
Upholstery cleaning4$189–$353

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