iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 218 moversiPosition by Experts Score among all companies we track in this category. · better than 91%
5.0★★★★★244 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$627typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently report that Phoenix Moving and Storage crews arrive punctually, work efficiently, and handle belongings with care during local and interstate moves. Reviewers highlight the office staff's responsiveness and transparent pricing, noting that final costs often match initial quotes without hidden fees. While the majority of feedback is positive regarding professionalism and organization, a recurring criticism involves difficulty reaching the company by phone, with some callers reporting automated messages followed by disconnections.
Google rating: 5.0 out of 5 from 244 reviews (99% five-star).
Reviews on this page: 244 Google reviews (236 with written comments, 8 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: August 2, 2026.
Service: Mover serving Waltham, Massachusetts.
Data from Google, last updated October 28, 2026.
Score profile vs other movers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.
Phoenix Moving & StorageMovers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Phoenix Moving & Storage: 98/100 on this factor. Category median: 93.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Phoenix Moving & Storage: 99/100 on this factor. Category median: 90.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Phoenix Moving & Storage: 100/100 on this factor. Category median: 93.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Phoenix Moving & Storage: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Phoenix Moving & Storage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Phoenix Moving & Storage: 100/100 on this factor. Category median: 81.A
100
Bar = this company · dark tick = category median.
Star ratings
244 Google reviews we collected
5.0of 5
5 stars24199%
4 stars21%
3 stars10%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 236 written reviews
99%praise
Praise60099%
Complaints81%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1240%
Reasonable1860%
Overpriced00%
Not sure00%
$627-36% vs typical movers
Middle half of what 19 customers paid ($478–$959) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response16227%
Staff & attitude14824%
Would recommend10818%
Quality & results7813%
Price & value569%
Communication356%
Honesty & trust213%
What customers talk about
We read 236 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The three movers that came to my house were respectful of my property and extremely efficient.”
“They were the utmost in professionalism, punctuality, organization and friendliness from the point of booking to the completion of my move.”
“I absolutely recommend them to anyone moving into a Boston apartment!”
“From end to end I can't recommend this experience more.”
“We had an outstanding experience from start to finish.”
“Nothing got damaged or got lost in past two movings.”
“We hardly intervened, everything was moved perfectly well and price charged was same as original quote and was reasonable.”
“The office staff was responsive and answered all of our questions, and the moving crew arrived on time, worked efficiently, and handled our belongings…”
“The movers arrived right on time to both the pick up and drop off locations and genuinely worked faster than I thought possible (thank you Alex and Artur).”
People customers mention
Alex45 reviews
Nick15 reviews
Boston14 reviews
Walter12 reviews
Arthur12 reviews
Movers5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Phoenix Moving & Storage for 5 kinds of job. Pick one to see what they paid and said.
SSarcasticLocal Guide · 75 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The crew were great; patient with the very slow elevator, very attentive packing; very happy with my local move.
Timely showing up, highly efficient, checked in about where I wanted things unpacked
Paid $500–1,000Reasonable priceLocal moving
PPamela6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I had an incredible experience with Phoenix! I had to organize an interstate move very last-minute, and Phoenix was the clear choice out of the four companies I reached out to. They called me less than an hour after I sent in my request for a quote and were extremely communicative throughout the whole process. The…
Paid $2,000+Reasonable priceInterstate moving
TThomas8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Great local moving company. They were quick, thorough, fairly priced and were flexible with availability. Would definitely recommend them.
Paid $400–600Reasonable priceLocal moving
MMarianneLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Arthur and Alex were incredible. They made our moving day so easy. They worked quickly and skillfully. They navigated some very large items down a very narrow staircase. They are pros!
Paid $600–800Great priceLocal moving
HHannah2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Stan and Serg were very fast, efficient, kind, and personable. Would highly recommend. Well worth having them move you and not deal with the headache of doing it yourself.
GGloria5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Stan and Nick were the best movers we ever used. Very pleased with them and will use Phoenix Moving again!
I HIGHLY recommend Phoenix Moving and Storage!!! They were the utmost in professionalism, punctuality, organization and friendliness from the point of booking to the completion of my move. The three movers that came to my house were respectful of my property and extremely efficient. They were very methodical, neat, and fast. I cannot say enough good things about them and will use them again for another upcoming move. If I could give 10 stars I would. You will not be disappointed if you use Phoenix Moving Co.! A job very well done!
Response from the owner · a month ago
Thank you so much for the amazing review! We’re really glad you had such a great experience from booking to the finish of your move. We’ll definitely share your kind words with the crew—they’ll appreciate it! Thank you for choosing Phoenix Moving, and we’d be happy to help with your next move!
E
Emma Ghukasyan1 reviewiTotal number of Google reviews Emma has written across all businesses on Google Maps, not just this one.
We had an outstanding experience from start to finish. The office staff was responsive and answered all of our questions, and the moving crew arrived on time, worked efficiently, and handled our belongings with great care. Everything arrived safely, and the move was completed within the estimated timeframe. I would definitely use this company again.
Response from the owner · a month ago
Thank you so much for the great review! We’re glad everything went smoothly from start to finish and that the team took good care of your belongings. We really appreciate your trust and would be happy to help again anytime!
S
Sarcastic PandaLocal Guide · 75 reviewsiTotal number of Google reviews Sarcastic has written across all businesses on Google Maps, not just this one.
The crew were great; patient with the very slow elevator, very attentive packing; very happy with my local move.
Timely showing up, highly efficient, checked in about where I wanted things unpacked
Price assessment: Reasonable price
Price: $500–1,000
Services: Local moving
Response from the owner · 3 months ago
Thank you for your kind words! We're happy to hear the crew took good care of your belongings and helped make your move as smooth as possible, even with the slow elevator. We'll be sure to share your feedback with the team. Thanks again for choosing Phoenix Moving, and enjoy your new home!
J
Jessie K6 reviewsiTotal number of Google reviews Jessie has written across all businesses on Google Maps, not just this one.
Stan and his partner were amazing!!! I cannot overstate what an incredible job they did. I don’t understand how they can be so fast and so careful at the same time. They really went above and beyond and wasted absolutely no time. It was truly beyond any expectations. My sister had recommended this company to me after using them twice and had great experiences both times. I really can’t recommend them highly enough. Thank you!!
Response from the owner · a month ago
Thank you so much for the amazing review! We’re so happy Stan and his partner took such great care of you and made the move look easy. We really appreciate your sister recommending us and your trust in Phoenix Moving. We’ll definitely share your kind words with the team!
P
Pamela White6 reviewsiTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
I had an incredible experience with Phoenix! I had to organize an interstate move very last-minute, and Phoenix was the clear choice out of the four companies I reached out to. They called me less than an hour after I sent in my request for a quote and were extremely communicative throughout the whole process. The movers arrived right on time to both the pick up and drop off locations and genuinely worked faster than I thought possible (thank you Alex and Artur). Every piece of furniture was moved into my one-bedroom in less than 30 minutes! And, best of all, I received this incredible service for less than half the price of most other moving companies (just over $2300, and that's including the tip). I absolutely recommend them to anyone moving into a Boston apartment!
Price assessment: Reasonable price
Price: $2,000+
Services: Interstate moving
Response from the owner · a month ago
Thank you so much for the amazing review! We’re really glad Alex and Artur were able to make your last-minute move so easy and stress-free. We truly appreciate you choosing Phoenix and taking the time to share your experience. We’ll definitely pass your kind words along to the team!
T
Thomas M.8 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Great local moving company. They were quick, thorough, fairly priced and were flexible with availability. Would definitely recommend them.
Price assessment: Reasonable price
Price: $400–600
Services: Local moving
Response from the owner · 4 months ago
Thank you for the recommendation! We're glad you had a great experience and that our team could provide a smooth, efficient move. We truly appreciate your support!
M
Marianne LukesLocal Guide · 8 reviewsiTotal number of Google reviews Marianne has written across all businesses on Google Maps, not just this one.
Arthur and Alex were incredible. They made our moving day so easy. They worked quickly and skillfully. They navigated some very large items down a very narrow staircase. They are pros!
Price assessment: Great price
Price: $600–800
Services: Local moving
Response from the owner · 4 months ago
Thank you for the great review! We're glad everything went smoothly and that the move felt easy from start to finish. We appreciate your kind words and the recommendation!
T
Tony Caletti8 reviewsiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Stana and his team were excellent! He and his team moved our 3 bedroom house in just under 9 hours. They were professional and thoughtful the entire move. Price was reasonable and I would hire them again
Price assessment: Reasonable price
Services: Local moving
Response from the owner · 4 months ago
Thank you for the feedback! We're happy to hear the team worked efficiently and took good care of your move. We truly appreciate your support and would be glad to help again anytime!
H
Hannah Potter2 reviewsiTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
Stan and Serg were very fast, efficient, kind, and personable. Would highly recommend. Well worth having them move you and not deal with the headache of doing it yourself.
Price assessment: Reasonable price
Price: $200–400
Services: Local moving, Oversized-item moving
Response from the owner · 7 months ago
Hi Hannah,
Thank you so much for the awesome review! 🙌
We’re really glad to hear the team took great care of everything and made the move smooth for you.
If you ever need help again — or know someone planning a move — we’ll be here and happy to help. Thanks again for choosing Phoenix Moving! 🚚💙
Best wishes,
The Phoenix Moving Team
G
Gloria Avila5 reviewsiTotal number of Google reviews Gloria has written across all businesses on Google Maps, not just this one.
Stan and Nick were the best movers we ever used. Very pleased with them and will use Phoenix Moving again!
Price assessment: Great price
Price: $400–600
Services: Local moving
Response from the owner · 7 months ago
Hi Gloria
Thank you so much for the awesome review!
We’re really glad to hear the team took great care of everything and made the move smooth for you.
Thanks again for choosing Phoenix Moving! 🚚💙
Best wishes,
The Phoenix Moving Team
