Analyzing 7,286,0577.3M ReviewsFor 20,62620.6K Experts

Experts Reviews · Company report
Phoenix Moving & Storage logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Phoenix Moving & Storage

Waltham, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 218 movers · 5.0★ from 244 Google reviews

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Report card

Percentile vs other movers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Phoenix Moving & Storage is better than 98% of movers.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Phoenix Moving & Storage is better than 99% of movers.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Phoenix Moving & Storage is better than 100% of movers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Phoenix Moving & Storage is better than 100% of movers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Phoenix Moving & Storage is better than 100% of movers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Phoenix Moving & Storage is better than 100% of movers.A
100

Reviews for your job

Customers hired Phoenix Moving & Storage for 5 kinds of job.

Phoenix Moving & Storage for interstate moving

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Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.9k–$4.9k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Interstate moving”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#56 / 89
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 3 Google reviews tagged “Interstate moving”

Pamela6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had an incredible experience with Phoenix! I had to organize an interstate move very last-minute, and Phoenix was the clear choice out of the four companies I reached out to. They called me less than an hour after I sent in my request for a quote and were extremely communicative throughout the whole process. The…

Paid $2,000+Reasonable priceInterstate moving
Thaynnã5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Alex and his crew were AMAZING! They were on time, careful, kind, super helpful! On the move out, they were all hands up and down the stairs and on the move in, they were always checking where the boxes should go to be easier on my unpacking! I loved it and would recommend them a million of times! Thank you so much!

Paid $1,000–1,200Great priceInterstate moving
Steve12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We just had our furniture moved from Tampa to Miami by Phoenix. DJ and his crew was absolutely incredible. They worked hard they did extra work they were a dream come true. I would highly recommend this company to move your furniture. They were on time they finished the job on time and great Movers where the Two Fellas DJ and his crew.

Reasonable priceInterstate moving

Price

$627-36% vs typical movers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 60%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Local moving25$621–$1.6k
Interstate moving3$1.9k–$4.9k
Oversized-item moving3$196–$633
Moving-related packing3$454–$1.7k
In-state moving2$878–$2.3k

Compare with

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