Physical therapy clinic · Rehoboth Beach, DE · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%95+65.8Reliability 31%91+28Experts Score= 94Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#82 of 161 physical therapistsiPosition by Experts Score among all companies we track in this category. · better than 49%
5.0★★★★★174 Google reviews · 24 photos
99%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Phoenix Physical Therapy five stars based on 174 reviews, highlighting the clinic's small setting that allows for one-on-one attention and personalized care. Patients frequently describe the staff as friendly, knowledgeable, and attentive, noting effective treatments for conditions like knee replacements, back pain, and vertigo. The owner responds to 95% of reviews. A recurring criticism in lower-rated feedback involves difficulty making appointments and a perception that specific exercise plans did not adequately address individual needs.
Google rating: 5.0 out of 5 from 174 reviews (99% five-star).
Reviews on this page: 174 Google reviews (126 with written comments, 1 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 16, 2026.
Service: Physical Therapist serving Rehoboth Beach, Delaware.
Data from Google, last updated October 28, 2026.
Score profile vs other physical therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Phoenix Physical TherapyPhysical Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Phoenix Physical Therapy: 95/100 on this factor. Category median: 96.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Phoenix Physical Therapy: 91/100 on this factor. Category median: 96.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Phoenix Physical Therapy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
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Bar = this company · dark tick = category median.
Star ratings
174 Google reviews we collected
5.0of 5
5 stars17299%
4 stars11%
3 stars00%
2 stars11%
1 star00%
Praise vs complaints
Phrases our text analysis found in 126 written reviews
100%praise
Praise168100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8349%
Would recommend4627%
Quality & results1911%
Speed & response106%
Honesty & trust53%
Communication42%
Price & value11%
What customers talk about
We read 126 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Melissa at the front desk is very friendly & was very accommodating to our schedule.”
“We would both highly recommend Phoenix Physical Therapy ☺️”
“My husband & I both had PT same time for different problems but we both had a great experience at Phoenix Physical Therapy.”
“They teach and watch every movement you make and if you drift off, they are quick to pull you back to the proper form of exercise.”
“Molly and Avery are amazing—knowledgeable, encouraging, and genuinely caring every step of the way.”
“been pleased by the attentiveness of staff and their willingness to explain why a certain exercise will benefit me, or if I have a question about act…”
“I was hesitant about even going but Jenna, Josh, and Ryan really made the experience worth it.”
People customers mention
View23 reviews
Ryan19 reviews
Josh16 reviews
Molly12 reviews
Jenna10 reviews
Avery9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
EEileen5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
My husband & I both had PT same time for different problems but we both had a great experience at Phoenix Physical Therapy. Both Avery & Molly gave us personal time & attention. Avery gently helped me to do some things that I didn’t particularly like but in the long run would benefit me greatly, I thank her for…
MMARK2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Phoenix far exceeded my expectations. When I first started I was facing the possibility of surgery, but with the help of PT, I’ve made so much progress that I will likely not need surgery. I’m extremely grateful to the staff, in particular Molly and Avery, for their support and expertise. I highly recommend Phoenix Ocean View.
SSueLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Mollie and Avery are wonderful therapists! They are Phoenix Physical Therapy! They have worked wonders on my nerve pain in my back. They are also very kind and caring about each patient. Great place to come and get better!
Jj1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I highly recommend this Phoenix physical therapy facility, especially after a total knee replacement. The smaller setting provided such personalized, one-on-one attention, which made a big difference in my recovery. Molly and Avery are amazing—knowledgeable, encouraging, and genuinely caring every step of the way.…
EEnrique12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
I am extremely satisfied!
My physical therapy experience with Molly and her team has been exceptional. They are knowledgeable, caring, professional, and genuinely committed to helping me improve.
DDennis10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I can not say enough positive words about my experience at Phoenix PT. Here, you are monitored full time by a licensed Physical Therapist. They teach and watch every movement you make and if you drift off, they are quick to pull you back to the proper form of exercise. From the positive greeting when you walk in…
My husband & I both had PT same time for different problems but we both had a great experience at Phoenix Physical Therapy. Both Avery & Molly gave us personal time & attention. Avery gently helped me to do some things that I didn’t particularly like but in the long run would benefit me greatly, I thank her for that. Melissa at the front desk is very friendly & was very accommodating to our schedule. We would both highly recommend Phoenix Physical Therapy ☺️
Response from the owner · a week ago
Thank you, Eileen! We're thrilled to hear that both you and your husband had a great experience. Your recommendation means a lot to us, and we're grateful for your kind words. Wishing you both continued progress and health!
C
Carol Lee Fournier4 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Thank you, Carol, for your wonderful feedback! We're thrilled to hear that you received exceptional care. Your satisfaction is our top priority, and we're glad we could meet your expectations.
A
Anthony CarmenLocal Guide · 74 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Thank you, Anthony, for your kind words! We're thrilled to hear that you found our team accommodating and helpful. Your feedback means a lot to us, and we're glad to have been able to support you in your physical therapy journey.
M
MARK PARME2 reviewsiTotal number of Google reviews MARK has written across all businesses on Google Maps, not just this one.
Phoenix far exceeded my expectations. When I first started I was facing the possibility of surgery, but with the help of PT, I’ve made so much progress that I will likely not need surgery. I’m extremely grateful to the staff, in particular Molly and Avery, for their support and expertise. I highly recommend Phoenix Ocean View.
Response from the owner · a month ago
Thank you, Mark, for sharing your experience! It's wonderful to hear about your progress and that you're likely avoiding surgery. Your recommendation means a lot to us!
S
Sue BrownLocal Guide · 17 reviewsiTotal number of Google reviews Sue has written across all businesses on Google Maps, not just this one.
Mollie and Avery are wonderful therapists! They are Phoenix Physical Therapy! They have worked wonders on my nerve pain in my back. They are also very kind and caring about each patient. Great place to come and get better!
Response from the owner · a month ago
Thank you, Sue, for your wonderful feedback! Your kind words mean a lot to us, and we're grateful to have you as part of our community. Wishing you continued progress and health!
J
j c1 reviewiTotal number of Google reviews j has written across all businesses on Google Maps, not just this one.
I highly recommend this Phoenix physical therapy facility, especially after a total knee replacement. The smaller setting provided such personalized, one-on-one attention, which made a big difference in my recovery. Molly and Avery are amazing—knowledgeable, encouraging, and genuinely caring every step of the way. Melissa at the front desk was also always friendly and welcoming. I’m so happy with my progress and truly grateful for the wonderful care I received. I highly recommend this team!
Response from the owner · a month ago
Thank you, j c, for your wonderful feedback! We're thrilled to hear about your positive experience and that our personalized approach made a difference in your recovery. We're grateful for your recommendation and are so happy to see your progress. Wishing you continued success in your recovery!
E
Enrique Rodriguez12 reviewsiTotal number of Google reviews Enrique has written across all businesses on Google Maps, not just this one.
I am extremely satisfied!
My physical therapy experience with Molly and her team has been exceptional. They are knowledgeable, caring, professional, and genuinely committed to helping me improve.
Response from the owner · 5 years ago
Enrique, thank you for choosing Atlantic Physical Therapy for your care!
T
Toni Lesniak6 reviewsiTotal number of Google reviews Toni has written across all businesses on Google Maps, not just this one.
I greatly improved during treatment provided by Molley and Avery.
Response from the owner · 2 months ago
Thank you, Toni, for sharing your experience! It's wonderful to hear that you greatly improved during your treatment with our team. We're thrilled to know they made such a positive impact on your recovery. Your feedback is greatly appreciated!
L
linda murphyLocal Guide · 24 reviewsiTotal number of Google reviews linda has written across all businesses on Google Maps, not just this one.
I honestly have done a lot of PT work in my life due to a birth defect in my hip which led to 6 hip replacements and many surgeries and recoveries. I am an active swimmer and walker and needed help with shoulder bursitis from swimming.
. I did not receive the kind of exercise that I needed to help my shoulder recover from Phoenix. It’s difficult to make appointments there and I felt that my PT sessions were sporadic and unfocused. I did the exercises at home but was not instructed on how to get exercises on line. While the PT practitioners were nice people they did not seem particularly concerned or interested in scheduling for the script I gave them and never once asked for a co-pay!
I received a text message just a week ago (I stopped going a month ago due to travel) saying that it was from Phoenix and looking for co pay money. I attempted to question and qualify the text because I have never been asked for, billed for nor do I find an invoice for a co pay in my United Healthcare portal.
I am obtaining PT at another company currently and hopeful for better results!
Response from the owner · 2 months ago
Thank you for your review, Linda. We’re sorry this was your impression. While privacy requirements prevent us from addressing individual details publicly, several statements in this review do not accurately reflect our policies or documentation. Treatment frequency, scheduling, and exercises are individualized, and billing timing may depend on insurance processing. We appreciate the feedback and will take it into consideration as we continue improving our communication and patient experience.
D
Dennis Roberts10 reviewsiTotal number of Google reviews Dennis has written across all businesses on Google Maps, not just this one.
I can not say enough positive words about my experience at Phoenix PT. Here, you are monitored full time by a licensed Physical Therapist. They teach and watch every movement you make and if you drift off, they are quick to pull you back to the proper form of exercise. From the positive greeting when you walk in to the cheerful up beat personalities of the two therapist I worked with, I could not have been happier aside from the improvement in my aches and pain. 100% recommend them as they are exceptional to work with.
Response from the owner · 2 months ago
Thank you, Dennis, for sharing your wonderful experience! It's fantastic to hear that our team made such a positive impact on your journey and that you felt supported every step of the way. We're thrilled to know that you noticed improvements and enjoyed the atmosphere. Your recommendation means a lot to us!
