Is Phoenix Roofing & Repair any good?
Our verdict: mixed — #70 of 70 roofing contractors, better than 0%. Customers single out its track record and value; accountability is where it trails.
Track record — better than 71% of peers
Momentum — 15th percentile
Satisfaction — 6th percentile
Accountability — 6th percentile
Price $$$: 24% above typical
Phoenix Roofing & Repair for roof inspection
Clear ✕143 customers reviewed a roof inspection job here and rated it 4.91★. Most paid $20,000+ (category typical: $539–$12k). For this job it ranks #46 of 66 roofing contractors we track.
All 143 Google reviews tagged “Roof inspection” · showing 40
UPDATE: Changing my initial 4-star review to 1 star after experiencing shocking customer service and zero empathy. While the physical roof installation was fine, the entire process was frustrating from the start. As a first-time homeowner, the communication between signing and installation was confusing. Instead of…
My experience with Phoenix Roofing and Repair has been phenomenal, easily the best and most convenient experience. Both Jay and Lou have been incredibly helpful navigating and communicating with my Homeowners’ insurance, as well as keeping me informed of everything. If you have ever require roofing services of any…
The crew was very efficient and professional.
Needed an inspection after a storm due to a leaky roof and Sean came out to inspect the damage, he quoted me what I thought was a fair price and I agreed so they came out and made the repairs and have had no leaks after storms. Would definitely use them again, thank you Sean for being curtious and down to earth.
I have my roofing torn off from the storm. Shawn came out and did an inspection on my roof. He was very knowledgeable and made the process very simple and smooth. I highly recommended Shawn from Phoenix Roofing and Repair.
DJ with Phoenix Roofing & Repair was great!! He went above and beyond, and taking the extra time to find the leak we were chasing - even though 2 other roofers could not find it. I would recommend Phx Roofing & Repair anytime. Dan M - Property Manager in Desert Mtn.
Highly recommend Phoenix Roofing and Repair especially Louis as the job supervisor!! We first met Garth and Chris who were also knowledgeable, friendly and helpful getting things going with our roofing claim and kept us in the loop as the process moved along. We had some questions about roof ventilation and…
Our roof took a beating with the microburst that hit Tempe in October. Our whole experience with Phx Roofing was amazing fr m our first contact. Lou was our P.O.C. and we couldn't be happier. Lou and team took care of everything from start to finish including dealing with our insurance. Their team was in…
I'm very happy with the job done reshingling my roof. The crew was very helpful, friendly and respectful of me and my property. The were very efficient and got the job done exactly as promised. Left my house and yard looking better than when they started. I would highly recommend Phoenix Roofing to anyone looking to…
I am very pleased with the work that this team did! Everyone was excellent — I worked with Lou, Michael, Jay, Sean, Austin, Karsten and Cody. Fantastic communication across the board. Thank you for all that you do!
Phoenix roofing was awesome, they were completely honest and open with every aspect of getting a new roof, and working with my insurance made it super easy and affordable. Marco, Lou, and Cody were excellent to work with and made it comfortable doing a large project, and the work was fast , clean and looks amazing.
Overall Phoenix roofing did a professional job. Our roof was done in one day and they came back the next day to take care of a couple small issues.
Work was done in a quick and efficient manner and the owner was available for conversation if needed.
Great company easy to work with, roof was completed in 1 day.
Charlie the supervisor, Lou, Jay & Alisha were so awesome overseeing the job and crew. Everyone on the job was superior. At least 2 neighbors are asking about my experience already. Thank you so much to all!!!
Very easy to wrk with. Did a fantastic job.
Extremely efficient and professional. I was very impressed with the work ethic.
Phoenix Roofing was very thorough and quick at the installation of my new roof. Isaac was very helpful at explaining what work needed to be done. He worked with me on a couple issues I had and resolved them to my satisfaction. I would recommend them to anyone!
I had a great experience working with Phoenix Roofing & Repair for my roof replacement in two of my properties. From start to finish, the team was professional, reliable, and delivered high-quality work. They were especially strong in handling the insurance process, which can be very stressful. They stayed on top…
My roof was over 15 years old and they did a good job in getting my insurance pay for the entire replacement.. It was easy on my end since i didnt have to go back and forth with the insurance rhey did everything for me, which was very helpful. I was not ready for A replacement since i just had a newborn but they…
Garth was my contact to start with he got everything going and helped get the insurance going he was absolutely amazing through the whole process with the insurance company which was kind of slow but that sound insurance companies work they're slow but there are people handled it and got me taken care of The crew…
The roofing repair quick and well done there were a few problems but the project manager was on the ball and took charge. He was congenial and very professional with people like him your business should prosper
Still in the process, but this review is for individual At the company. MATTHEW LAUER!! Definitely a blessing. he approached me While I was outside , he noticed my roof needed attention. And he was right on point a couple weeks before I was communicating with my insurance about the roofing , and we began to look…
I couldn't say enough about how professional and effective Dylan B. and his team were with getting my roof replaced. They worked side by side with the insurance company to ensure my roof was replaced fully and in a timely manner. The finished project looks AMAZING. 10/10 would recommend Dylan and his team to anybody looking to have their roof replaced.
Great company to work with. Took a little longer than anticipated due to Insurance Co taking their time, but Phoenix Roofing (Dylan) kept us informed all the way to the end. From day one, asking if they could do a free inspection, to the completion of our new roof, absolutely no complaints what so ever. Recommend…
I have no hesitations about giving this company 5 stars. They were incredible to work with and helped me go back and forth with my insurance company as well. Them serving as an advocate and working with the insurance made the process so much easier from start to finish. Thanks!
Excellent customer service and roof installation job well done. I would highly recommend Phoenix Roofing and Repair.
Wonderful caring service from the start! The salesman Nick C.sat with us until we were completely comfortable with the process. Brian and his crew were very respectful of us and our property. Quite the professional team. Kudos to Phoenix Roofing!
Professional and attentive. Thorough
My roof and one of my skylights was damaged by hail. Phoenix Roofing was called because my neighbor had been impressed by the roof renewal Phoenix Roofing had recently completed on his home. The salesman came to my home after I called for an examination and an estimate. The job was to be covered by insurance and the…
Robbie and DJ helped with my mom's house and were great! They worked through the entire process, communicating and keeping her informed through two projects. I would definitely recommend Phoenix Roofing and their excellent team!
Phoenix Roofing Company are amazing! Shane, BJ, Christian and the enire crew went above and beyond working with my terrible and painfully slow home insurance company and me to make sure the job was done to satisfaction. Communication was wonderful and everything promised was delivered just as stated from delivery of…
My job was completed in an excellent manner , workers performed very well as I watched them, as a previous home builder I was impress
I had a great experience working with Alison Weiss at Phoenix Roofing & Repair. From the first conversation, Alison was friendly, direct, and extremely responsive. She walked me through the roofing process step-by-step, set clear expectations, and stayed on top of every detail. What stood out most was her…
Top tier customer service and craftsmanship. Great experience in every department we interacted with. Highly recommend!
The crew from Phoenix Roofing and Repair was very professional and polite and paying attention to details. Josh is amazing to set everything up. Thank you for your help.
Great job i recommend to all my neighbors and friends they are professionals
The company made it very easy with the insurance claim. No hassle, the roof looks amazing. I would highly recommend.
Phoenix Roofing did a fantastic job replacing .my Roofing. They arrive when they said they will and finished on time. The clean up was so good at was like they were never here. DJ was incredible. I highly recommend them.
Great service and very responsive! Will recommend to others.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Phoenix Roofing & Repair
Is Phoenix Roofing & Repair good?
Yes by most measures: 4.9★ from 1,062 Google reviews and an Experts Score of 21/100 (grade D), #70 of 70 roofing contractors we track. 2.2% of reviews in the last two years were 1–2★ (category average 1.5%).
How much does Phoenix Roofing & Repair charge?
Customers reported a typical bill of $13k (middle half $4.8k–$19k), 24% above the roofing contractors median of $10k.
What do customers hire Phoenix Roofing & Repair for?
Mostly roof installation (156), roof inspection (143), roof repair (100), roof repair for storm & wind damage (55).
Does the owner respond to complaints?
The owner replied to 48% of 1–3★ reviews (category: 75%).
