Is Phoenix Roofing & Repair any good?
Our verdict: mixed — #70 of 70 roofing contractors, better than 0%. Customers single out its track record and value; accountability is where it trails.
Track record — better than 71% of peers
Momentum — 15th percentile
Satisfaction — 6th percentile
Accountability — 6th percentile
Price $$$: 24% above typical
Phoenix Roofing & Repair for roof inspection
Clear ✕143 customers reviewed a roof inspection job here and rated it 4.91★. Most paid $20,000+ (category typical: $539–$12k). For this job it ranks #46 of 66 roofing contractors we track.
All 143 Google reviews tagged “Roof inspection” · showing 80
UPDATE: Changing my initial 4-star review to 1 star after experiencing shocking customer service and zero empathy. While the physical roof installation was fine, the entire process was frustrating from the start. As a first-time homeowner, the communication between signing and installation was confusing. Instead of…
My experience with Phoenix Roofing and Repair has been phenomenal, easily the best and most convenient experience. Both Jay and Lou have been incredibly helpful navigating and communicating with my Homeowners’ insurance, as well as keeping me informed of everything. If you have ever require roofing services of any…
The crew was very efficient and professional.
Needed an inspection after a storm due to a leaky roof and Sean came out to inspect the damage, he quoted me what I thought was a fair price and I agreed so they came out and made the repairs and have had no leaks after storms. Would definitely use them again, thank you Sean for being curtious and down to earth.
I have my roofing torn off from the storm. Shawn came out and did an inspection on my roof. He was very knowledgeable and made the process very simple and smooth. I highly recommended Shawn from Phoenix Roofing and Repair.
DJ with Phoenix Roofing & Repair was great!! He went above and beyond, and taking the extra time to find the leak we were chasing - even though 2 other roofers could not find it. I would recommend Phx Roofing & Repair anytime. Dan M - Property Manager in Desert Mtn.
Highly recommend Phoenix Roofing and Repair especially Louis as the job supervisor!! We first met Garth and Chris who were also knowledgeable, friendly and helpful getting things going with our roofing claim and kept us in the loop as the process moved along. We had some questions about roof ventilation and…
Our roof took a beating with the microburst that hit Tempe in October. Our whole experience with Phx Roofing was amazing fr m our first contact. Lou was our P.O.C. and we couldn't be happier. Lou and team took care of everything from start to finish including dealing with our insurance. Their team was in…
I'm very happy with the job done reshingling my roof. The crew was very helpful, friendly and respectful of me and my property. The were very efficient and got the job done exactly as promised. Left my house and yard looking better than when they started. I would highly recommend Phoenix Roofing to anyone looking to…
I am very pleased with the work that this team did! Everyone was excellent — I worked with Lou, Michael, Jay, Sean, Austin, Karsten and Cody. Fantastic communication across the board. Thank you for all that you do!
Phoenix roofing was awesome, they were completely honest and open with every aspect of getting a new roof, and working with my insurance made it super easy and affordable. Marco, Lou, and Cody were excellent to work with and made it comfortable doing a large project, and the work was fast , clean and looks amazing.
Overall Phoenix roofing did a professional job. Our roof was done in one day and they came back the next day to take care of a couple small issues.
Work was done in a quick and efficient manner and the owner was available for conversation if needed.
Great company easy to work with, roof was completed in 1 day.
Charlie the supervisor, Lou, Jay & Alisha were so awesome overseeing the job and crew. Everyone on the job was superior. At least 2 neighbors are asking about my experience already. Thank you so much to all!!!
Very easy to wrk with. Did a fantastic job.
Extremely efficient and professional. I was very impressed with the work ethic.
Phoenix Roofing was very thorough and quick at the installation of my new roof. Isaac was very helpful at explaining what work needed to be done. He worked with me on a couple issues I had and resolved them to my satisfaction. I would recommend them to anyone!
I had a great experience working with Phoenix Roofing & Repair for my roof replacement in two of my properties. From start to finish, the team was professional, reliable, and delivered high-quality work. They were especially strong in handling the insurance process, which can be very stressful. They stayed on top…
My roof was over 15 years old and they did a good job in getting my insurance pay for the entire replacement.. It was easy on my end since i didnt have to go back and forth with the insurance rhey did everything for me, which was very helpful. I was not ready for A replacement since i just had a newborn but they…
Garth was my contact to start with he got everything going and helped get the insurance going he was absolutely amazing through the whole process with the insurance company which was kind of slow but that sound insurance companies work they're slow but there are people handled it and got me taken care of The crew…
The roofing repair quick and well done there were a few problems but the project manager was on the ball and took charge. He was congenial and very professional with people like him your business should prosper
Still in the process, but this review is for individual At the company. MATTHEW LAUER!! Definitely a blessing. he approached me While I was outside , he noticed my roof needed attention. And he was right on point a couple weeks before I was communicating with my insurance about the roofing , and we began to look…
I couldn't say enough about how professional and effective Dylan B. and his team were with getting my roof replaced. They worked side by side with the insurance company to ensure my roof was replaced fully and in a timely manner. The finished project looks AMAZING. 10/10 would recommend Dylan and his team to anybody looking to have their roof replaced.
Great company to work with. Took a little longer than anticipated due to Insurance Co taking their time, but Phoenix Roofing (Dylan) kept us informed all the way to the end. From day one, asking if they could do a free inspection, to the completion of our new roof, absolutely no complaints what so ever. Recommend…
I have no hesitations about giving this company 5 stars. They were incredible to work with and helped me go back and forth with my insurance company as well. Them serving as an advocate and working with the insurance made the process so much easier from start to finish. Thanks!
Excellent customer service and roof installation job well done. I would highly recommend Phoenix Roofing and Repair.
Wonderful caring service from the start! The salesman Nick C.sat with us until we were completely comfortable with the process. Brian and his crew were very respectful of us and our property. Quite the professional team. Kudos to Phoenix Roofing!
Professional and attentive. Thorough
My roof and one of my skylights was damaged by hail. Phoenix Roofing was called because my neighbor had been impressed by the roof renewal Phoenix Roofing had recently completed on his home. The salesman came to my home after I called for an examination and an estimate. The job was to be covered by insurance and the…
Robbie and DJ helped with my mom's house and were great! They worked through the entire process, communicating and keeping her informed through two projects. I would definitely recommend Phoenix Roofing and their excellent team!
Phoenix Roofing Company are amazing! Shane, BJ, Christian and the enire crew went above and beyond working with my terrible and painfully slow home insurance company and me to make sure the job was done to satisfaction. Communication was wonderful and everything promised was delivered just as stated from delivery of…
My job was completed in an excellent manner , workers performed very well as I watched them, as a previous home builder I was impress
I had a great experience working with Alison Weiss at Phoenix Roofing & Repair. From the first conversation, Alison was friendly, direct, and extremely responsive. She walked me through the roofing process step-by-step, set clear expectations, and stayed on top of every detail. What stood out most was her…
Top tier customer service and craftsmanship. Great experience in every department we interacted with. Highly recommend!
The crew from Phoenix Roofing and Repair was very professional and polite and paying attention to details. Josh is amazing to set everything up. Thank you for your help.
Great job i recommend to all my neighbors and friends they are professionals
The company made it very easy with the insurance claim. No hassle, the roof looks amazing. I would highly recommend.
Phoenix Roofing did a fantastic job replacing .my Roofing. They arrive when they said they will and finished on time. The clean up was so good at was like they were never here. DJ was incredible. I highly recommend them.
Great service and very responsive! Will recommend to others.
Trustworthy, would hire again.
Just wanted to let everyone know how helpful the staff at Phoenix Roofing and Repair was. Jake Hiem and his team exceeded all my expectations. The repairs on my roof have lasted through these recent storms thank you PRR for such Great work
I couldn't be happier with Phoenix Roofing and Repair Jake and his team put a beautiful roof on my house. The work started on a Monday and by Tuesday afternoon my brand new roof and patio had been installed. Jake made sure to keep the process moving quickly and was able to keep it under budget. Five stars!!!!
With two young toddlers the last thing I wanted to focus on was my leaking patio Jake assured me that Phoenix Roofing and repair would work around my schedule and that the process would be completed in one day. Jake went above and beyond for us and I am forever happy to recommend Phoenix Roofing and Repair with a five-star review
Jake was great and very professional. Everything went smoothly with his assistance
After putting off fixing my roof for quite some time after the storm, I finally decided to reach out for help. I decided to contact the first roofing and repair company that came up on Google, which turned out to be “Phoenix Roofing and Repair.” After calling and setting an appointment, one of the workers, Jake,…
Can’t recommend Alex LoPiccolo and his team enough! He does an amazing job from beginning to end. Do not hesitate to work with this young man.
Louie Hellen was awesome…did a thorough job ! Highly recommend Phoenix Roofing !
Jake is AMAZING! Rockstar of a manager!!
Jake has been phenomenal with communicating and pays attention to every concern and detail. Appreciate everything his team and him have done!
Jake was awesome to work with. His patience and attention to detail is phenomenal. Thank you Jake!
Louis did a great job today and was such a big help for our leak last minute. Called in and he arrived just hours later! Highly recommend Louis and Phoenix Roofing!
I am out of state, and being in construction myself, I was apprehensive when I found out my elderly parents roof was damaged and needed replaced. I was super worried about them being overcharged for some hack job. Much to my suprise, upon speaking with my mother, and being kept up to date throughout the process, I…
Louie did a great job super attitude and very efficient !
⭐️⭐️⭐️⭐️⭐️ I couldn’t be happier with the work done by Louie at Phoenix roofing and repair . Was very professional, punctual, and the quality of the roofing job exceeded my expectations. Everything was explained clearly, the cleanup was spotless, and the price was great. I would highly recommend them to anyone…
Proactive, punctual, knowledgeable, do great work and they absolutely manhandled my insurance company. Highly recommend!! 👌
Louis contacted me the evening before scheduled installation explaining what to expect and prep for. Vehicles clear of driveway, etc. Showed up on time, and kept in touch through out the day. Crew cleaned up, and were very professional throughout the project. Everyone I have had contact with from Phoenix Roofing &…
Alex LoPiccolo was awesome and professional. Would definitely hire this company again!
I recently had the pleasure of working with Alexander LoPiccolo at Phoenix Roofing and Repair, and I can't recommend him highly enough! From the moment we met him, Alexander was professional, attentive, and knowledgeable. He took the time to explain every detail of the roofing process and answered all our questions thoroughly.
Awesome experience! Alex LoPiccolo made the whole process smooth.
I have had the great pleasure of working with DJ Cruise and Jake Heim from Phoenix Roofing and Repair. Their expertise in the industry and outstanding customer care was greatly appreciated!Truly the best of the best! From start to finish they were always available to answer our questions and give the guidance…
Louis at Phoenix roofing was a pleasure to work with on my roof repair. 5stars.
Awesome work great job really appreciate all they put into it. They were here 12 hours. The first day came back. Finish it up the next morning. It was awesome. They’re cleaning up now. Luis was great and really helpful. Making sure everything got done. Very satisfied would highly recommend them to anybody.
I called several roofers for an inspection after a recent storm. I was told so many things; I needed a new roof, I needed half a roof. Etc. Some individuals showed up in shorts and crocs! I eventually called Phoenix Roofing & Repair for a free roof inspection. I met Will Morgan and I was grateful to meet with a…
Great service, great communication. Great work from Will Morgan really knowledgeable, honest, and helpful with the whole process! I would definitely recommend this company!
Robbie and Matt are excellent at roofing supervisors and reassuring that we get the most from our insurance companies. I recommend working with Phoenix Roofing for everyone.
I thought I had roof damage and Will Morgan came out to look at it. He was very efficient, kind, considerate and so knowledgeable. He was one of many that came and he was the only one to take the time to explain the process and what damage I had. Thank you Will for being so helpful!
We recently had a new roof installed by Phoenix Roofing and Repair and I am extremely pleased with their work! Our main contact was Shane who handled the inspection of our roof, the job estimate, and he helped us coordinate with our insurance company and their claims adjuster. Shane explained the entire process…
Absolutely 💯 happy with everything with this company. Everything was perfect they were very helpful with my insurance company showing them the damage. From the beginning to the end everyone From this company was so nice and amazing I'm so grateful .
These guys are driven to get the work done right! I’ve known one of them my whole life and I highly recommend putting him to work. He’ll git er done with a smile and some pretty big guns(arms)!
Extremely satisfied with PRR process to replace my roof on my house. Very easy and pleasent to work with to initiate the replacement, the initial evaluation to determine that roof needed replaced and that it would be eligible for a insurance claim, assisted in insurance claim directly, responded to all issues…
Ben at Phoenix Roofing and Repair has been great and has handled several roofing projects for us amazingly! Thank Ben and the entire team at Phoenix roofing for all that you do!
Made the insurance claim easier. Always kept in communication which is always nice. Important part is they found all the roofing nails on the ground. I hope i dont need them for awhile or until the next heavy hail storm. They'll be my first consideration.
Ben with Phoenix Roofing is an absolute standout. He’s consistently on top of every job , reliable, detailed, and incredibly responsive. Even during storms, he’s gone above and beyond, showing up to tarp roofs and ensure properties are protected. Ben communicates clearly with both our team and tenants, taking the…
Quick and good install. The deal with all insurance burocracies for you.
The whole crew that install the roof. They were very professional. Very knowledgeable. Completed the job quickly. Cleaned up after themselves. I would recommend Phoenix Roofing to anybody that needed a new roof.
Phoenix Roofing and Repair and all their staff are awesome I especially want to thank Robbie for all the help and guidance he gave us
I did research online before contacting Phoenix Roofing and Repair. They have excellent reviews, so I called for an appointment. Matt Kahler is great to work with. He is very responsive to questions and follows up on all the details. Phoenix Roofing and Repair successfully worked with my insurance company and my…
Roof was well done and installers were great, took one day. It took a bit to get junk not used carted off and sometimes a bit slow response time but overall great experience.
Phoenix Roofing team were great! Nice and professional. The work done was Awsome.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Phoenix Roofing & Repair
Is Phoenix Roofing & Repair good?
Yes by most measures: 4.9★ from 1,062 Google reviews and an Experts Score of 21/100 (grade D), #70 of 70 roofing contractors we track. 2.2% of reviews in the last two years were 1–2★ (category average 1.5%).
How much does Phoenix Roofing & Repair charge?
Customers reported a typical bill of $13k (middle half $4.8k–$19k), 24% above the roofing contractors median of $10k.
What do customers hire Phoenix Roofing & Repair for?
Mostly roof installation (156), roof inspection (143), roof repair (100), roof repair for storm & wind damage (55).
Does the owner respond to complaints?
The owner replied to 48% of 1–3★ reviews (category: 75%).
