Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Google reviewers rate Phone Factory 4.9 out of 5 based on 569 reviews, with the owner responding to 92% of comments. Customers frequently praise the shop for fast repair times, reasonable pricing, and helpful communication regarding screen, charging port, and virus issues. However, lower-rated excerpts highlight concerns about prolonged repair durations, devices malfunctioning after service, and disputes over cost accuracy.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
569 Google reviews we collected
Phrases our text analysis found in 472 written reviews
How often each topic comes up in the written reviews
We read 472 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ace at the phone factory was very helpful when it came to something as simple as putting a screen protector on my phone .”
“Ace really hooked me up fast service great price good customer service”
“I will highly recommend you stop by and get a great service.”
“Took it home and the Touch ID was not working .”
“The Phone Factory is to be highly recommended for cleanliness, service, fair pricing and self-promotion.”
“Considering the parts only cost $40 they was charging $190 plus taxes”
“I recommended them to everyone because they actually care about you having a working phone.”
“Will NOT recommend this place and most definitely will NOT return.”
“I highly recommend Phone Factory Florissant to anyone looking for reliable and high-quality repair services!”
“Dishonest dont go here.”
“The staff was friendly, knowledgeable, and kept me informed throughout the process.”
praise complaint · found by our text analysis, Google review wording unchanged.
Ace at the phone factory was very helpful when it came to something as simple as putting a screen protector on my phone . They will definitely continue to have more of my business when it comes to phone repair and accessories, thanks again Ace !
They are awesome and so fast and helped out when for free you cant ask for such better services from awesome people
First time customer, they were fast and customer service was great! If I had to do it again I will definitely choose them. Thank you if you ever see this review!!!
First time coming here and Ace took care of us. I will highly recommend you stop by and get a great service. Shout out to Ace
Replaced a screen on one of our phones and a charging port on the other. Was quick and easy! Thanks for getting us in!
Phone Factory not only saved the day by two phone repairs but they also did it with outstanding customer service. Thank you all for getting be repaired and reconnected!
4.9 ★★★★★ 569 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very fast and efficient !
Thank you for the review! If you ever need cell phone repair, iPhone screen replacement, tablet repair, or help with any device, Phone Factory in Florissant MO is your go-to spot for fast, reliable, and affordable service. Looking forward to serving you again!
Great people
Thank you for the review! If you ever need cell phone repair, iPhone screen replacement, tablet repair, or help with any device, Phone Factory in Florissant MO is your go-to spot for fast, reliable, and affordable service. Looking forward to serving you again!
Never let me down
Thank you for your continued trust and support! We’re proud to provide reliable phone repairs, fast service, and honest customer care that you can always count on. At Phone Factory, your satisfaction is our priority, and we’ll always do our best to keep you coming back with confidence. We truly appreciate you!
Ace really hooked me up fast service great price good customer service
Thank you for the awesome review! We’re glad Ace provided fast service, great pricing, and excellent customer service. At Phone Factory, we’re committed to delivering quick, affordable, and reliable phone repairs while making every customer’s experience a great one. We appreciate your support and look forward to helping you again!
Ace at the phone factory was very helpful when it came to something as simple as putting a screen protector on my phone . They will definitely continue to have more of my business when it comes to phone repair and accessories, thanks again Ace !
Thank you for the wonderful review! We’re glad Ace was able to help you with your screen protector and provide the friendly, professional service you deserve. At Phone Factory, we’re always happy to assist with everything from phone accessories and screen protectors to fast, reliable phone repairs. We truly appreciate your continued support and look forward to seeing you again!
They are awesome and so fast and helped out when for free you cant ask for such better services from awesome people
Thank you so much for the amazing review! We’re happy we could help you out and provide the fast, friendly, and honest service you deserve. At Phone Factory, we believe in putting our customers first and going the extra mile whenever we can. We truly appreciate your support and kind words!
Always take care of whatever issue Im having with my phone .
Thank you for your continued trust in Phone Factory! We’re always happy to help resolve your phone issues with fast, reliable phone repair and excellent customer service. We truly appreciate your loyalty and look forward to taking care of your devices whenever you need us!
Got my phone repaired and it was quick, In and out😈
Thank you for the great review! We’re glad we could get your phone repaired quickly with a smooth, hassle-free experience. At Phone Factory, we’re committed to fast, reliable phone repairs and excellent customer service. We appreciate your support!
First time customer, they were fast and customer service was great! If I had to do it again I will definitely choose them. Thank you if you ever see this review!!!
Thank you for the awesome review! We’re so glad your first experience with Phone Factory was fast and enjoyable. We’re committed to providing quick, reliable phone repairs and excellent customer service every time. We truly appreciate your trust and look forward to helping you again!
Excellent service and professional employees. Very reasonable pricing
Thank you for the wonderful review! We’re glad you appreciated our professional team, excellent customer service, and affordable phone repair pricing. At Phone Factory, we’re committed to providing reliable repairs at fair prices. We truly appreciate your support!
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
