Aldo Portillo3 reviewsTotal number of Google reviews Aldo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service 🤙
Phone Repair
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%78+18.9Value 14%87+12.3Replies to reviews 7%69+4.9Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 31 apple repair servicesPosition by Experts Score among all companies we track in this category. · better than 50%
4.9 ★★★★★ 400 Google reviews · 23 photos
96%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
81%reviews answered by the owner
Sep 2026latest review
Phone Repair at a glance
Customers frequently praise the shop for fast, friendly service and competitive pricing on screen and charging port repairs for various phone models. However, low-rated reviews highlight significant concerns regarding repair quality, including devices that failed shortly after service, and discrepancies between quoted and final prices.
- Google rating: 4.9 out of 5 from 400 reviews (96% five-star).
- Reviews on this page: 400 Google reviews (356 with written comments, 10 with photos).
- Owner responses: the business replied to 81% of reviews.
- Most recent review: September 3, 2026.
- Service: Apple Repair Service serving Odessa, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other apple repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Phone Repair: 92/100 on this factor. Category median: 92.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Phone Repair: 78/100 on this factor. Category median: 90.B
78
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Phone Repair: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Phone Repair: 87/100 on this factor. Category median: 100.A
87
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Phone Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Phone Repair: 69/100 on this factor. Category median: 72.B
69
Bar = this company · dark tick = category median.
Star ratings
400 Google reviews we collected
- 5 stars38596%
- 4 stars41%
- 3 stars21%
- 2 stars21%
- 1 star72%
Praise vs complaints
Phrases our text analysis found in 356 written reviews
- Praise51598%
- Complaints92%
Topic share
How often each topic comes up in the written reviews
- Speed & response12223%
- Staff & attitude11121%
- Quality & results10019%
- Price & value9117%
- Would recommend6713%
- Honesty & trust234%
- Communication102%
What customers talk about
We read 356 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This place is great , every time I come here they are quick to help me with any issues I’m having and they always have such good products and prices !”
“…up I knew this was the one, as the workers were all smiles and very friendly.…”
“One thing is for certain, these guys always do an exceptional job with what they do.”
“This repair shop was really helpful in repairing my phone damaged by welding embers in only 40 minutes.”
“Love coming to them for our families phone repair needs, worth every penny spent.”
“Definitely recommend to anyone looking to fix or buy any electronic devices!”
“The people is honest and the price is very low you can visit and buy anything”
“These people are a scam, don’t go here 😃”
“Advanced wireless communications inside the music city mall was amazing!”
People customers mention
- Roman 15 reviews
- Max 8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Jorge4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★
en este negocio deje mi tablet y cerro el negocio . tuve que regresar al dia siguinte sin explicacion de nada le llame al instante 14 veces al numero que aparece en la puerta y nadie contesto. no me gusto me dio desconfianza .
OverpricedTablet repair
Elizabeth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Love coming to them for our families phone repair needs, worth every penny spent. One thing is for certain, these guys always do an exceptional job with what they do. My s24 ultra never looked better, like a brand new one fresh out the box. I'm very happy now, thanks again.
Cathy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Outstanding work on helping me with my shattered bottom half of my iphone 14 pro. For heaven sakes, I was frightened that I'd cut my brittle fingers with the glass pieces. The two workers in the kiosk, sure did help an old timer like my self understanding my phone and even gave me a screen protector for my phone,…
Party1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Brand spankin' new to the Odessa area and like most people, our phones are a necessity. My phone was literally hanging on it's last limb. I went to 2 different phone repairs shops until I came across this one and as I was walking up I knew this was the one, as the workers were all smiles and very friendly. They…
Zoe4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
This place is great , every time I come here they are quick to help me with any issues I’m having and they always have such good products and prices ! Definitely recommend to anyone looking to fix or buy any electronic devices!
Danny8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Love this place ,been coming here for years for any phone services I need ! They are always so kind and helpful and I would definitely recommend their services to anyone needing any technical support or new phones definitely great products and prices
Photos
Customer reviews
4.9 ★★★★★ 400 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
ZOHAIB AMIR1 reviewTotal number of Google reviews ZOHAIB has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe people is honest and the price is very low you can visit and buy anything
Gerson Solis2 reviewsTotal number of Google reviews Gerson has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBring your Phones here!!!!
Response from the owner · 3 years ago
Thank you very much for your business!
Beto Mexico2 reviewsTotal number of Google reviews Beto has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis is the place for all your IPhone repairs. Great people.
Jorge Luis Genaro4 reviewsTotal number of Google reviews Jorge has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googleen este negocio deje mi tablet y cerro el negocio . tuve que regresar al dia siguinte sin explicacion de nada le llame al instante 14 veces al numero que aparece en la puerta y nadie contesto. no me gusto me dio desconfianza .
- Price assessment: Overpriced
- Services: Tablet repair
Brigitte Marquez1 reviewTotal number of Google reviews Brigitte has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat repair great service good price
Response from the owner · a year ago
Thank you for your business!
Elizabeth Cabalfin1 reviewTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove coming to them for our families phone repair needs, worth every penny spent. One thing is for certain, these guys always do an exceptional job with what they do. My s24 ultra never looked better, like a brand new one fresh out the box. I'm very happy now, thanks again.
Response from the owner · a year ago
Thank you very much for your trust and business!!!
Cathy Jarnagin1 reviewTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOutstanding work on helping me with my shattered bottom half of my iphone 14 pro. For heaven sakes, I was frightened that I'd cut my brittle fingers with the glass pieces. The two workers in the kiosk, sure did help an old timer like my self understanding my phone and even gave me a screen protector for my phone, but more so it was for silly self. Will be telling the ladies at bingo night about yalls fantastic work. Yall keep up the good work :)
Response from the owner · a year ago
Thank you very much!!!
Party Party1 reviewTotal number of Google reviews Party has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrand spankin' new to the Odessa area and like most people, our phones are a necessity. My phone was literally hanging on it's last limb. I went to 2 different phone repairs shops until I came across this one and as I was walking up I knew this was the one, as the workers were all smiles and very friendly. They fixed my screen as well as my charging port that I been having troubles troubles with for awhile now, constantly having to jiggle the darn thing to make a proper connection. Definitely will be coming back here, got my business for as long as I'm here to stay in the Odessa area.
Response from the owner · a year ago
Thank you for your business!
Clay Green1 reviewTotal number of Google reviews Clay has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service! Fast and professional! Very happy with their service!
Response from the owner · a year ago
Thank you very much for your business!
Business details
- Address: Advanced Wireless, 4101 E 42nd St, Odessa, TX 79762
- Phone: (432) 366-5441
- Service area: Odessa, TX