Analyzing 7,222,6097.2M ReviewsFor 20,47620.5K Experts

Physical Therapy Institute- Benton logo

Physical Therapy Institute- Benton

Physical therapist · Benton, AR · reviewed since 2021

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%98+62.3Reliability 28%98+27.7Replies to reviews 8%25+2.1Experts Score= 92Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#62 of 89 athletic trainingPosition by Experts Score among all companies we track in this category. · better than 31%
5.0 ★★★★★ 585 Google reviews · 23 photos
99%five-star reviews
4.99★last 12 monthsAverage stars on reviews from the last 12 months only.
0.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
📞 Call (501) 301-4530Request a call backWebsite ↗

Physical Therapy Institute- Benton at a glance

Google reviewers rate the facility five stars based on 585 reviews, highlighting professional physical and occupational therapy services. Patients frequently praise the staff's friendliness, attentiveness, and ability to explain exercises clearly, noting that the clean environment and supportive team aid in recovery from injuries and surgeries. One criticism involves a workers' compensation case where treatment protocols were allegedly ignored, while another mentions aggressive scheduling attempts by front desk personnel.

  • Google rating: 5.0 out of 5 from 585 reviews (99% five-star).
  • Reviews on this page: 585 Google reviews (543 with written comments, 18 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: October 29, 2026.
  • Service: Athletic Trainer serving Benton, Arkansas.

Data from Google, last updated November 1, 2026.

Score profile vs other athletic training

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction98Reliability98Craft & service–Value–Momentum100Replies to reviews25Satisfaction: 98 (median 97)Reliability: 98 (median 96)Momentum: 100 (median 100)Replies to reviews: 25 (median 71)
This companyAthletic Training median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Physical Therapy Institute- Benton: 98/100 on this factor. Category median: 97.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Physical Therapy Institute- Benton: 98/100 on this factor. Category median: 96.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Physical Therapy Institute- Benton: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Physical Therapy Institute- Benton: 25/100 on this factor. Category median: 71.D
25

Bar = this company · dark tick = category median.

Star ratings

585 Google reviews we collected

  • 5 stars58099%
  • 4 stars31%
  • 3 stars00%
  • 2 stars00%
  • 1 star20%

Praise vs complaints

Phrases our text analysis found in 543 written reviews

  • Praise55699%
  • Complaints41%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude25946%
  • Would recommend15828%
  • Quality & results7013%
  • Communication336%
  • Speed & response214%
  • Honesty & trust173%
  • Price & value20%

What customers talk about

We read 543 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They treat you like a friend and not just a patient!”
  • “I would recommend them 100% for any of your physical therapy needs!”
    “Overall PTI is amazing and I cannot recommend this place enough!”
  • “The leadership and staff at PTI are top notch and I would highly recommend them to anyone that needs their services.”
    “If you are willing to meet the worst most hypocritical receptionist you have possibly ever met hurry to this location.”
  • “Lauren (PT) was beyond helpful, explaining the whys and hows of each exercise to benefit my unique needs!”
  • “They give just the right amount of push keep your recovery fast and smooth sailing.”
  • “I’ve made such a difference since coming here, and I honestly wish I had come to PTI from the very beginning for my physical therapy.”
  • “best pt place ever, so nice and it’s worth it!”

People customers mention

  • Aaron 31 reviews
  • Derek 17 reviews
  • Lauren 14 reviews
  • Brandin 11 reviews
  • Rylie 10 reviews
  • Erin 9 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

ShaneLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Kaitlyn and the entire team does amazing work! Everyone is always positive and happy! They treat you like a friend and not just a patient! I would recommend them 100% for any of your physical therapy needs!

Tonie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

I've been with PTI in the heights for a while now. Marc and McKenzie is the best and care about each patient. I enjoy coming in. I love them so much.

Customer photo from Tonie's review
Donna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

PTI has been exceptional. I have received occupational therapy for the last 5 weeks and am making substantial progress. I attribute this progress to Jo's knowledge, compassion, and exceptional care. I will return to PTI for any physical or occupational therapy services needed in the future.

MarcusLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Kaitlyn, Brandin, and the entire crew are amazing to work with!! They've done great things for my shoulder!! 100% recommend them!!

Jenny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

My experience at PTI Benton has been exceptional. The care and instruction from my team of therapists has been excellent. They have helped bring my indepence back. I highly recommend PTI Benton.

Gary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I have been so pleased with the physical therapy I've received for my shoulder issues at PTI Benton. Lauren and Erin have been amazing! They are professional, personable and caring. Brooke is friendly and always so helpful with appointment scheduling and working with my insurance company. Everyone that works at…

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Photos

Customer reviews

5.0 ★★★★★ 585 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Shane TrustyLocal Guide · 6 reviewsTotal number of Google reviews Shane has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kaitlyn and the entire team does amazing work! Everyone is always positive and happy! They treat you like a friend and not just a patient! I would recommend them 100% for any of your physical therapy needs!

Tonie Hampton3 reviewsTotal number of Google reviews Tonie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I've been with PTI in the heights for a while now. Marc and McKenzie is the best and care about each patient. I enjoy coming in. I love them so much.

Donna Marshall1 reviewTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

PTI has been exceptional. I have received occupational therapy for the last 5 weeks and am making substantial progress. I attribute this progress to Jo's knowledge, compassion, and exceptional care. I will return to PTI for any physical or occupational therapy services needed in the future.

Marcus HanerLocal Guide · 5 reviewsTotal number of Google reviews Marcus has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kaitlyn, Brandin, and the entire crew are amazing to work with!! They've done great things for my shoulder!! 100% recommend them!!

Becky Dodd1 reviewTotal number of Google reviews Becky has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great place for physical therapy. Wonderful and caring people.

Richard taylor2 reviewsTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everyone is phenomenal, I would recommend this place to anyone if they asked

David Davidson1 reviewTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great place! Great people! Adjusts to your needs for therapy

Jenny Hillman1 reviewTotal number of Google reviews Jenny has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My experience at PTI Benton has been exceptional. The care and instruction from my team of therapists has been excellent. They have helped bring my indepence back. I highly recommend PTI Benton.

Amber Wilson2 reviewsTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everyone is very nice and the facility is very clean

Gary L1 reviewTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have been so pleased with the physical therapy I've received for my shoulder issues at PTI Benton. Lauren and Erin have been amazing! They are professional, personable and caring. Brooke is friendly and always so helpful with appointment scheduling and working with my insurance company. Everyone that works at PTI Benton work together as a Team, it's a great atmosphere to receive physical therapy. My husband and I will choose PTI Benton every time if we need physical therapy!

Physical Therapy Institute- Benton on Google Maps →

Business details