iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%98+67.8Reliability 31%97+29.8Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#57 of 154 personal trainersiPosition by Experts Score among all companies we track in this category. · better than 63%
5.0★★★★★56 Google reviews · 7 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the gym five stars based on fifty-six reviews, with no owner responses recorded. Customers frequently praise the knowledgeable coaching, clean and well-equipped facility, and welcoming community atmosphere. Recurring themes include effective workout programming, attentive instruction for both novices and experienced athletes, and convenient downtown location with free parking. The only common criticism involves incorrect map data for the address, which can cause navigation apps to direct visitors to an abandoned building at the old location.
Google rating: 5.0 out of 5 from 56 reviews (98% five-star).
Reviews on this page: 56 Google reviews (34 with written comments).
Owner responses: the business replied to 0% of reviews.
Most recent review: July 30, 2026.
Service: Personal Trainer serving Cleveland, Ohio.
Data from Google, last updated November 2, 2026.
Score profile vs other personal trainers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
PHYT CLE AthleticsPersonal Trainers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.PHYT CLE Athletics: 98/100 on this factor. Category median: 97.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.PHYT CLE Athletics: 97/100 on this factor. Category median: 97.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.PHYT CLE Athletics: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 62.–
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Bar = this company · dark tick = category median.
Star ratings
56 Google reviews we collected
5.0of 5
5 stars5598%
4 stars12%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 34 written reviews
97%praise
Praise2997%
Complaints13%
Topic share
How often each topic comes up in the written reviews
5topics
Staff & attitude1757%
Would recommend723%
Quality & results27%
Communication27%
Honesty & trust27%
What customers talk about
We read 34 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The trainers are incredibly knowledgeable, supportive, and genuinely invested in helping you reach your goals.”
“I'd highly recommend it to everyone who not only wants to become a fitter person but to have a healthier life.”
“It was an overall great experience being able to workout there.”
“He sees everything - every little detail - and communicates instruction clearly.”
People customers mention
Phil5 reviews
Josh5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
SSirineLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
I’ve been to several gyms, and none compare to this one. The trainers are incredibly knowledgeable, supportive, and genuinely invested in helping you reach your goals. The community here is unmatched, everyone is so welcoming and motivating. It really feels like a family. Whether you are just starting out or you…
SSam7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I’ve been a member here for many years, a personal training client of Phil’s for a year and a half, and I’ve seen Cara for any number of aches and pains in that time. They are a highly professional, dedicated team. Every single exercise and workout is thoughtfully programmed. Phil has gone way beyond expectations,…
BBryan9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Very clean gym. Coach was great with communication towards the athletes. I felt welcome, too.
KKelly4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Great gym, I was visiting Cleveland for work. Note address is correct before you visit because they have an issue where if you Uber here it takes you their old location which is an abandoned building.
When I found the gym they were very welcoming and informative, seems like a close community
SSkydive6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
I did a drop in. Clean gym, tough workout, nice members. Phil was a great coach. Just be aware the address is wrong on Uber so cross check and correct it if you order a ride.
SSEVERENLocal Guide · 102 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Probably my favorite out of town CrossFit gym that I’ve ever been to. The coach was great. The members were friendly and competitive in a healthy way. It was an overall great experience being able to workout there. And I even got a t shirt!
I’ve been to several gyms, and none compare to this one. The trainers are incredibly knowledgeable, supportive, and genuinely invested in helping you reach your goals. The community here is unmatched, everyone is so welcoming and motivating. It really feels like a family. Whether you are just starting out or you have been training for years, this is the place to be. Highly recommend!
S
Sam Hartwell7 reviewsiTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
I’ve been a member here for many years, a personal training client of Phil’s for a year and a half, and I’ve seen Cara for any number of aches and pains in that time. They are a highly professional, dedicated team. Every single exercise and workout is thoughtfully programmed. Phil has gone way beyond expectations, building equipment and designing workouts specific to my goals. He sees everything - every little detail - and communicates instruction clearly. This is a great gym with great people and I can’t recommend it highly enough.
A
Aanchal Kapoor2 reviewsiTotal number of Google reviews Aanchal has written across all businesses on Google Maps, not just this one.
Great gym, I was visiting Cleveland for work. Note address is correct before you visit because they have an issue where if you Uber here it takes you their old location which is an abandoned building.
When I found the gym they were very welcoming and informative, seems like a close community
S
Skydive Atlanta6 reviewsiTotal number of Google reviews Skydive has written across all businesses on Google Maps, not just this one.
I did a drop in. Clean gym, tough workout, nice members. Phil was a great coach. Just be aware the address is wrong on Uber so cross check and correct it if you order a ride.
S
SEVEREN HENDERSONLocal Guide · 102 reviewsiTotal number of Google reviews SEVEREN has written across all businesses on Google Maps, not just this one.
Probably my favorite out of town CrossFit gym that I’ve ever been to. The coach was great. The members were friendly and competitive in a healthy way. It was an overall great experience being able to workout there. And I even got a t shirt!
S
Sung Sik OhLocal Guide · 13 reviewsiTotal number of Google reviews Sung has written across all businesses on Google Maps, not just this one.
I recently became a member of CrossFit CLE. I've only had a few classes so far, and my experiences have been phenomenal.
And here are some of my thoughts:
One of the coaches here, Josh Lavelle, has been just fantastic. As a person who has not worked out at all for a long time and who is just a novice athlete, he is willing to keep extra attention to me so that I become fitter and learn how to do weightlifting.
Also, the community here is amicable and welcoming.
I'd highly recommend it to everyone who not only wants to become a fitter person but to have a healthier life.
