Pinecrest Chiropractic- Fuquay-Varina logo

Pinecrest Chiropractic- Fuquay-Varina

Chiropractor · Holly Springs, NC · reviewed since 2021

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%95+60.4Reliability 28%92+26Replies to reviews 8%77+6.3Experts Score= 93Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#93 of 161 physical therapistsPosition by Experts Score among all companies we track in this category. · better than 43%
5.0 ★★★★★ 311 Google reviews · 23 photos
98%five-star reviews
4.93★last 12 monthsAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
Nov 2026latest review

Pinecrest Chiropractic- Fuquay-Varina at a glance

Google reviewers praise the practice for thorough examinations, clear communication, and professional staff who address back, neck, and infant care needs. Patients frequently note the office's friendly atmosphere and the provider's ability to explain treatment plans and causes of pain. Criticisms from lower-rated reviews focus on scheduling inflexibility for new patients and the requirement to return for a separate appointment rather than receiving an adjustment during the initial visit.

  • Google rating: 5.0 out of 5 from 311 reviews (98% five-star).
  • Reviews on this page: 311 Google reviews (255 with written comments, 6 with photos).
  • Owner responses: the business replied to 99% of reviews.
  • Most recent review: November 5, 2026.
  • Service: Physical Therapist serving Holly Springs, North Carolina.

Data from Google, last updated November 6, 2026.

Score profile vs other physical therapists

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction95Reliability92Craft & service–Value–Momentum100Replies to reviews77Satisfaction: 95 (median 96)Reliability: 92 (median 96)Momentum: 100 (median 100)Replies to reviews: 77 (median 74)
This companyPhysical Therapists median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pinecrest Chiropractic- Fuquay-Varina: 95/100 on this factor. Category median: 96.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pinecrest Chiropractic- Fuquay-Varina: 92/100 on this factor. Category median: 96.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pinecrest Chiropractic- Fuquay-Varina: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pinecrest Chiropractic- Fuquay-Varina: 77/100 on this factor. Category median: 74.B
77

Bar = this company · dark tick = category median.

Star ratings

311 Google reviews we collected

  • 5 stars30598%
  • 4 stars21%
  • 3 stars00%
  • 2 stars31%
  • 1 star10%

Praise vs complaints

Phrases our text analysis found in 255 written reviews

  • Praise31399%
  • Complaints41%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude11637%
  • Would recommend8226%
  • Quality & results5116%
  • Communication279%
  • Speed & response206%
  • Honesty & trust144%
  • Price & value72%

What customers talk about

We read 255 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “very thorough, attentive, explained everything and detailed oriented.”
  • “That is why I will always highly recommend him As his knowledge supersedes, a lot of individuals I have met In the chiropractic world.”
    “I had a disappointing scheduling experience as a new patient and wouldn’t recommend this office.”
  • “They were very thorough with the exam and screening before my first adjustment.”
  • “They are very communicative about their process of getting healing on the right track.”
  • “Very friendly, flexible, responsive & all around excellent practice.”
  • “The whole team is professional, welcoming, and genuinely cares about creating a positive experience for everyone they serve.”
  • “Great service very reasonable payment plans great all around service love Dr Watt”

People customers mention

  • Watt 118 reviews
  • Watts 11 reviews
  • Thomas 11 reviews
  • Chiropractor 7 reviews
  • Andrea 6 reviews
  • Gavin 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Carla6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 12 hours ago★★★★★

The very best Chiropractic office ever. I was in a car accident and they were the only ones that could help me find any relief. My journey is not over but they are great partners helping to get me there.

Bob5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Sharing my initial appointment....very thorough, attentive, explained everything and detailed oriented. Looking forward to my next appointment.

EileenLocal Guide · 69 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

Dr. Watt and his staff are AH-MAZING! They are through, compassionate and knowledgeable. Dr.Watt is patient and caring. I've been a patient for over 3 years.

David14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

All Good They Treat you like care CARE Very Detailed in what may have caused the issiue an an Plan to Fix it

Craig6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Professional staff and Dr. Watts was amazing! I have been going to a chiropractor for over 30 years and Dr. Watts gave me one of the best adjustments I have had in a long time. They were very thorough with the exam and screening before my first adjustment. I’m definitely going back!!!

Anne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Consistent care and concern for my overall wellbeing. Always asking for feedback and follow though with what works best for me.

Photos

Customer reviews

5.0 ★★★★★ 311 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Carla Thorpe6 reviewsTotal number of Google reviews Carla has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The very best Chiropractic office ever. I was in a car accident and they were the only ones that could help me find any relief. My journey is not over but they are great partners helping to get me there.

Response from the owner · 5 months ago

Thank you for the 5-star rating. We appreciate your support.

Bob Davidson5 reviewsTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sharing my initial appointment....very thorough, attentive, explained everything and detailed oriented. Looking forward to my next appointment.

Response from the owner · 33 minutes ago

We appreciate your 5-star rating. Thank you for taking the time to share your feedback.

Eileen NLocal Guide · 69 reviewsTotal number of Google reviews Eileen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dr. Watt and his staff are AH-MAZING! They are through, compassionate and knowledgeable. Dr.Watt is patient and caring. I've been a patient for over 3 years.

Response from the owner · 4 years ago

Eileen, thank you for the kind words! Chiropractic is such an amazing way to help people. Along with the fact that we can mix adjustments with rehab therapy, dry needling, and soft tissue scraping helps our patients respond as quickly as possible.

David Bass14 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

All Good They Treat you like care CARE Very Detailed in what may have caused the issiue an an Plan to Fix it

Response from the owner · a month ago

We truly value your high rating and thank you for sharing it.

Craig Sowers6 reviewsTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Professional staff and Dr. Watts was amazing! I have been going to a chiropractor for over 30 years and Dr. Watts gave me one of the best adjustments I have had in a long time. They were very thorough with the exam and screening before my first adjustment. I’m definitely going back!!!

Response from the owner · a week ago

We are thrilled to receive this 5-star rating. Your support means a lot to our team.

Anne Urban1 reviewTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Consistent care and concern for my overall wellbeing. Always asking for feedback and follow though with what works best for me.

Response from the owner · 2 weeks ago

We appreciate your feedback. Your support means a lot to our team.

Patricia Anderson6 reviewsTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dr. Watt and his staff are great! One of the best adjustments I have ever had. They are very communicative about their process of getting healing on the right track.

Response from the owner · 2 years ago

We want each patient to know exactly what's going on at each point in their wellness journey. We do our best to communicate every process from the exam, to the insurance and financial, to overall maintenance care. Chiropractic adjustments are the best way to serve our community and want the process to be as seamless as possible for every patient.

Cindy Salgado10 reviewsTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dr Watts is amazing. He just fixed a bone out of place in my heal. What a relief!

Response from the owner · 3 weeks ago

We value your five star rating. Your support means a lot to our team.

Kathi Singh18 reviewsTotal number of Google reviews Kathi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The staff and Doctor were friendly, knowledgeable, and professional. Really great experience overall

Response from the owner · a month ago

We appreciate your review. Your support means a lot to our team.

Hannah Byrne8 reviewsTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everyone is great! The staff are well informed and personable and Dr. Watts is always great with my infant. Even on the fussy baby days, he is able to adjust my son with a calming spirit.

Response from the owner · 3 months ago

Thank you for the 5-star review. We appreciate it.

Pinecrest Chiropractic- Fuquay-Varina on Google Maps →

Business details