Chiropractor · Holly Springs, NC · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%95+60.4Reliability 28%92+26Replies to reviews 8%77+6.3Experts Score= 93Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#93 of 161 physical therapistsiPosition by Experts Score among all companies we track in this category. · better than 43%
5.0★★★★★311 Google reviews · 23 photos
98%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers praise the practice for thorough examinations, clear communication, and professional staff who address back, neck, and infant care needs. Patients frequently note the office's friendly atmosphere and the provider's ability to explain treatment plans and causes of pain. Criticisms from lower-rated reviews focus on scheduling inflexibility for new patients and the requirement to return for a separate appointment rather than receiving an adjustment during the initial visit.
Google rating: 5.0 out of 5 from 311 reviews (98% five-star).
Reviews on this page: 311 Google reviews (255 with written comments, 6 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 5, 2026.
Service: Physical Therapist serving Holly Springs, North Carolina.
Data from Google, last updated November 6, 2026.
Score profile vs other physical therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
This companyPhysical Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pinecrest Chiropractic- Fuquay-Varina: 95/100 on this factor. Category median: 96.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pinecrest Chiropractic- Fuquay-Varina: 92/100 on this factor. Category median: 96.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pinecrest Chiropractic- Fuquay-Varina: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pinecrest Chiropractic- Fuquay-Varina: 77/100 on this factor. Category median: 74.B
77
Bar = this company · dark tick = category median.
Star ratings
311 Google reviews we collected
5.0of 5
5 stars30598%
4 stars21%
3 stars00%
2 stars31%
1 star10%
Praise vs complaints
Phrases our text analysis found in 255 written reviews
99%praise
Praise31399%
Complaints41%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11637%
Would recommend8226%
Quality & results5116%
Communication279%
Speed & response206%
Honesty & trust144%
Price & value72%
What customers talk about
We read 255 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“very thorough, attentive, explained everything and detailed oriented.”
“That is why I will always highly recommend him As his knowledge supersedes, a lot of individuals I have met In the chiropractic world.”
“I had a disappointing scheduling experience as a new patient and wouldn’t recommend this office.”
“They were very thorough with the exam and screening before my first adjustment.”
“They are very communicative about their process of getting healing on the right track.”
“Very friendly, flexible, responsive & all around excellent practice.”
“The whole team is professional, welcoming, and genuinely cares about creating a positive experience for everyone they serve.”
“Great service very reasonable payment plans great all around service love Dr Watt”
People customers mention
Watt118 reviews
Watts11 reviews
Thomas11 reviews
Chiropractor7 reviews
Andrea6 reviews
Gavin3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
CCarla6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 12 hours ago★★★★★
The very best Chiropractic office ever. I was in a car accident and they were the only ones that could help me find any relief. My journey is not over but they are great partners helping to get me there.
BBob5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Sharing my initial appointment....very thorough, attentive, explained everything and detailed oriented. Looking forward to my next appointment.
EEileenLocal Guide · 69 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Dr. Watt and his staff are AH-MAZING! They are through, compassionate and knowledgeable. Dr.Watt is patient and caring. I've been a patient for over 3 years.
DDavid14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
All Good They Treat you like care CARE
Very Detailed in what may have caused the issiue an an Plan to Fix it
CCraig6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Professional staff and Dr. Watts was amazing! I have been going to a chiropractor for over 30 years and Dr. Watts gave me one of the best adjustments I have had in a long time. They were very thorough with the exam and screening before my first adjustment. I’m definitely going back!!!
AAnne1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Consistent care and concern for my overall wellbeing. Always asking for feedback and follow though with what works best for me.
The very best Chiropractic office ever. I was in a car accident and they were the only ones that could help me find any relief. My journey is not over but they are great partners helping to get me there.
Response from the owner · 5 months ago
Thank you for the 5-star rating. We appreciate your support.
B
Bob Davidson5 reviewsiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Dr. Watt and his staff are AH-MAZING! They are through, compassionate and knowledgeable. Dr.Watt is patient and caring. I've been a patient for over 3 years.
Response from the owner · 4 years ago
Eileen, thank you for the kind words! Chiropractic is such an amazing way to help people. Along with the fact that we can mix adjustments with rehab therapy, dry needling, and soft tissue scraping helps our patients respond as quickly as possible.
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David Bass14 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Professional staff and Dr. Watts was amazing! I have been going to a chiropractor for over 30 years and Dr. Watts gave me one of the best adjustments I have had in a long time. They were very thorough with the exam and screening before my first adjustment. I’m definitely going back!!!
Response from the owner · a week ago
We are thrilled to receive this 5-star rating. Your support means a lot to our team.
A
Anne Urban1 reviewiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
Dr. Watt and his staff are great! One of the best adjustments I have ever had. They are very communicative about their process of getting healing on the right track.
Response from the owner · 2 years ago
We want each patient to know exactly what's going on at each point in their wellness journey. We do our best to communicate every process from the exam, to the insurance and financial, to overall maintenance care. Chiropractic adjustments are the best way to serve our community and want the process to be as seamless as possible for every patient.
C
Cindy Salgado10 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Everyone is great! The staff are well informed and personable and Dr. Watts is always great with my infant. Even on the fussy baby days, he is able to adjust my son with a calming spirit.
Response from the owner · 3 months ago
Thank you for the 5-star review. We appreciate it.