General contractor · Bartlett, TN · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty96−0.4Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 13 kitchen remodeling contractorsiPosition by Experts Score among all companies we track in this category. · better than 100%
5.0★★★★★53 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers praise Pinegrove Remodeling & Restoration for professional service, detailed craftsmanship, and consistent communication during kitchen, bathroom, and water damage projects. Reviewers frequently highlight punctuality, clean work sites, and competitive pricing, noting that the company manages multiple trades effectively. The business holds a 5.0 rating from 53 reviews, with the owner responding to 53% of feedback.
Google rating: 5.0 out of 5 from 53 reviews (100% five-star).
Reviews on this page: 53 Google reviews (48 with written comments, 14 with photos).
Owner responses: the business replied to 53% of reviews.
Score profile vs other kitchen remodeling contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companyKitchen Remodeling Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pinegrove Remodeling & Restoration: 99/100 on this factor. Category median: 89.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pinegrove Remodeling & Restoration: 98/100 on this factor. Category median: 93.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pinegrove Remodeling & Restoration: 96/100 on this factor. Category median: 89.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pinegrove Remodeling & Restoration: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pinegrove Remodeling & Restoration: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 96.–
–
Bar = this company · dark tick = category median.
Star ratings
53 Google reviews we collected
5.0of 5
5 stars53100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 48 written reviews
98%praise
Praise11898%
Complaints22%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2622%
Staff & attitude2521%
Would recommend2218%
Speed & response1916%
Price & value1412%
Communication98%
Honesty & trust54%
What customers talk about
We read 48 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“His attention to detail made my dreams of a new kitchen a reality.”
“Isaac is super friendly and prompt and really knows his stuff.”
“Highly recommend Pinegrove Remodeling and Isaac Brown for your renovation needs.”
“They were efficient and precise with all of the detail in our crown molding cabinet installation.”
“They came on time and they finished the job in a reasonable time.”
“He clearly explained the process and kept me informed about potential changes to the timeline, ensuring there were no surprises.”
“He all things…kind, courteous, intelligent, dependable and generous!”
People customers mention
Isaac10 reviews
Brown4 reviews
Issac4 reviews
Ethan3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pinegrove Remodeling & Restoration for 8 kinds of job. Pick one to see what they paid and said.
NNoah4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Pinegrove did our kitchen remodel and they were great to work with! Isaac is super friendly and prompt and really knows his stuff. 10/10 recommend
Home renovations
LLarry4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
GREAT JOB! Wonderful experience with Issac Brown the owner of Pinegrove Remodeling from the update to electrical panel and complete update to kitchen. Yorkshire area.
Great priceHome renovationsPaintingPlumbing fixture installation
SSteed9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I felt very trusting of Isaac during the entirety of the remodeling process. He was able to answer any question I had and ensured me he could do the work by his professional character. His attention to detail made my dreams of a new kitchen a reality. Highly recommend.
CCheryl2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Great service, Isaac is great also. Very detail oriented. Very organized and keeps you updated on everything that is happening. Would highly recommend.
Reasonable priceHome renovations
KKellyLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Pinegrove remodeling was the best decision we made for our full kitchen remodel. First off, they were extremely professional and clean. Each day they cleaned our home prior to heading out for the day. They were efficient and precise with all of the detail in our crown molding cabinet installation. There was not a…
BBostonLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Issac is hands down the best in the area! I can’t express enough on how dedicated and driven he is for his company! He made me feel important and heard with my request. Thank you very much Issac!
GREAT JOB! Wonderful experience with Issac Brown the owner of Pinegrove Remodeling from the update to electrical panel and complete update to kitchen. Yorkshire area.
Thanks Larry for the kind words! It has been a pleasure renovating your kitchen and updating your electrical. We are looking forward to renovating your bathroom soon as well!
T
Thomas Paysinger3 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Highly recommend Pinegrove Remodeling and Isaac Brown for your renovation needs. We checked with a couple of other contractors for a kitchen renovation and Isaac not only provided the best quote but also provided the most bang for the buck. What also impressed my wife and I was his energy and enthusiasm. Isaac was involved throughout the whole process assisting or offering advise or suggestions with picking out our options. He was also hands on for much of the installation to assure everything was done right. If he noticed anything wasn't to his liking he would have that person or crew come back for corrections or touch up.
The bulk of the process (cabinets, countertops, flooring, lighting, painting, appliance installation, etc.) was completed in about a month. Afterwards there were only a few minor cosmetic things to complete.
We are absolutely thrilled with the finished product and are loving our new kitchen. If you are in the market for any remodeling or restoration, you should definitely give them a call.
I felt very trusting of Isaac during the entirety of the remodeling process. He was able to answer any question I had and ensured me he could do the work by his professional character. His attention to detail made my dreams of a new kitchen a reality. Highly recommend.
C
Cheryl Looney2 reviewsiTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
Great service, Isaac is great also. Very detail oriented. Very organized and keeps you updated on everything that is happening. Would highly recommend.
Price assessment: Reasonable price
Services: Home renovations
Response from the owner · 8 months ago
Thank you Cheryl for giving us the opportunity to serve you!
B
Bryan Rose9 reviewsiTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
Pinegrove remodeling was the best decision we made for our full kitchen remodel. First off, they were extremely professional and clean. Each day they cleaned our home prior to heading out for the day. They were efficient and precise with all of the detail in our crown molding cabinet installation. There was not a moment during the month long renovation I ever doubted their ability to completely transform our kitchen. Any adjusts we made were quickly adapted and applied. Overall, excellent, professional and long-lasting craftsmanship! Thank you thank you thank you!
Response from the owner · a year ago
Thank you so much Kelly for your kind words! We love your kitchen and the joy it brings your family!!!
S
Samantha McFarland - Eller8 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
I recently had the pleasure of working with Isaac and his team on updating my master bathroom, and I couldn't be happier with the results. Isaac transformed the space into a luxurious spa retreat, and the quality and craftsmanship of the work were outstanding.
From the very beginning, Isaac was incredibly responsive to all my questions. He clearly explained the process and kept me informed about potential changes to the timeline, ensuring there were no surprises. His communication was top-notch, making the entire experience smooth and stress-free.
Isaac and his team were also exceptionally respectful. They took great care to cover the floors and contain the dust, ensuring that the rest of my home remained clean throughout the renovation. Their attention to detail and respect for my space was greatly appreciated.
Overall, I highly recommend Pinegrove Remodeling & Restoration for any home renovation project. Their dedication to quality, craftsmanship, and customer satisfaction is truly commendable. Thank you for creating a beautiful, relaxing spa oasis in my home!
Response from the owner · a year ago
Thank you so much Samantha! We have truly enjoyed working with you to creat a spa experience in your master bathroom! Thank you for trusting us with your bathroom remodel.
B
Boston NewsomeLocal Guide · 15 reviewsiTotal number of Google reviews Boston has written across all businesses on Google Maps, not just this one.
Issac is hands down the best in the area! I can’t express enough on how dedicated and driven he is for his company! He made me feel important and heard with my request. Thank you very much Issac!
Response from the owner · a year ago
Thank you Boston for the kind words! We really appreciate you!
S
Sheila MLocal Guide · 39 reviewsiTotal number of Google reviews Sheila has written across all businesses on Google Maps, not just this one.
Isaac Brown responded to my request for a quote on a kitchen/living space renovation when I reached out to Pinegrove Remodeling. Upon meeting him, I was impressed. He was professional, he listened with intent, he gathered important information and was very meticulous. I was ready to hire him before I even received the quote. Upon acceptance, things started happening quickly. Throughout the project Isaac helped me with design decisions and finding materials that would give me the look that I wanted. He is very knowledgeable and cares about what he is doing. He gave me the best advice and kept me on track by reminding me of how some of the changes I wanted to make would play into the desired look that I initially wanted. That was just invaluable!
His brother Ethan worked masterfully with everything he did. He accomplished some amazing woodwork among other things during the reno. He and Micah worked really well together. Isaac, Ethan and Micah were all amazing; the work they accomplished and just being honorable human beings.
All subcontractors Isaac brought in were great as well and he scrutinized everything to make sure it met his standards. Of course, there were a few setbacks but that’s to be expected with this type of work; all were resolved expeditiously. The overall experience was more than I could’ve dreamed of. I definitely intend to use them again. I love my new space!!
Response from the owner · a year ago
Thank you so much Mrs. Sheila! Your home is stunning! We have truly enjoyed working for you. You hold a special place in the Pinegrove family.