Analyzing 8,161,5218.2M ReviewsFor 23,08023.1K Experts

Experts Reviews · Company report
Pinnacle Pools and Landscape logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%67+4.7Craft & service penalty64−3.6Momentum penalty80−2Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Pinnacle Pools and Landscape

Sacramento, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 33 swimming pool installation services · 4.8★ from 57 Google reviews

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Report card

Percentile vs other swimming pool installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pinnacle Pools and Landscape is better than 79% of swimming pool installation services.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pinnacle Pools and Landscape is better than 77% of swimming pool installation services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pinnacle Pools and Landscape is better than 64% of swimming pool installation services.B
64
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pinnacle Pools and Landscape is better than 100% of swimming pool installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pinnacle Pools and Landscape is better than 80% of swimming pool installation services.A
80
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pinnacle Pools and Landscape is better than 67% of swimming pool installation services.B
67

Reviews for your job

Customers hired Pinnacle Pools and Landscape for 6 kinds of job.

Pinnacle Pools and Landscape for concrete masonry

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 55/100.How Job match is calculatedBuilt only from reviews Google tagged “Concrete masonry”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1

All 4 Google reviews tagged “Concrete masonry”

Sherry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★

My husband and I were very dissatisfied with Terry in both in quality of work and in his professionalism. The straw that broke the camel's back was when he threatened to "friendly" wrestle my husband because he questioned the large gaps and overlaps on the artificial grass seams. Well, I suppose that happens when…

Concrete masonryArtificial turf installationRetaining walls− Quality− Professionalism
Vincent6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had researched a few companies to change my pool tile and decking. Terry provided a knowledgeable perspective and was by far experienced in exactly what needed to be done and communicated things that may pop up on the way thru the project and that worked well for me "no surprises". He was not my lowest bid had I…

Concrete masonry+ Responsiveness+ Punctuality+ Quality
Alfred3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Pinnacle Landscaping Dev. was Awesome!!!!! Terry did a phenomenal job on my front yard. Terry and company put cement, rocks and artificial turf on my property. Terry listened to me and gave me great suggestions. I appreciated all the professional work done on my property. Terry’s entire team worked together to give…

Artificial turf installationConcrete masonryLandscape installations+ Responsiveness+ Punctuality+ Quality
Teresa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Terry Neely was hired to remove and replace the concrete decking and coping around my 30 year old swimming pool. What a transformation! He exceeded my expectations - finishing ahead of time, within budget and awesome results. From the start, I was impressed with Terry for his knowledge and professionalism. He…

Concrete masonryPool landscaping+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Inground pool installation17—
Custom Swimming pool design8—
Artificial turf installation5—
Swimming pool water feature maintenance4—
Concrete masonry4—
Pool landscaping2—

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