Adriana Torres5 reviewsTotal number of Google reviews Adriana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome job
Pioneer Pest Services Inc.
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%85+12Replies to reviews 7%41+2.9Craft & service penalty88−1.2Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#150 of 178 pest control servicesPosition by Experts Score among all companies we track in this category. · better than 16%
4.9 ★★★★★ 1,627 Google reviews · 24 photos
95%five-star reviews
4.87★last 12 monthsAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
14%reviews answered by the owner
$88typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Pioneer Pest Services Inc. at a glance
Google reviewers for Pioneer Pest Services Inc. frequently praise technicians for punctuality, thoroughness, and clear communication regarding lawn care and pest treatments. However, low-star reviews indicate recurring issues with poor customer service, missed appointments, and ineffective results for weeds and bugs. Some customers also express dissatisfaction with billing practices and a perceived decline in service quality following a corporate acquisition.
- Google rating: 4.9 out of 5 from 1,627 reviews (95% five-star).
- Reviews on this page: 1,627 Google reviews (1,226 with written comments, 28 with photos).
- Owner responses: the business replied to 14% of reviews.
- Most recent review: October 30, 2026.
- Service: Pest Control Service serving Sanford, Florida.
Data from Google, last updated October 31, 2026.
Score profile vs other pest control services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pioneer Pest Services Inc.: 88/100 on this factor. Category median: 94.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pioneer Pest Services Inc.: 86/100 on this factor. Category median: 93.A
86
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pioneer Pest Services Inc.: 88/100 on this factor. Category median: 96.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pioneer Pest Services Inc.: 85/100 on this factor. Category median: 100.A
85
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pioneer Pest Services Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pioneer Pest Services Inc.: 41/100 on this factor. Category median: 91.C
41
Bar = this company · dark tick = category median.
Star ratings
1,627 Google reviews we collected
- 5 stars1,54195%
- 4 stars332%
- 3 stars50%
- 2 stars60%
- 1 star423%
Praise vs complaints
Phrases our text analysis found in 1,226 written reviews
- Praise1,67597%
- Complaints493%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price7021%
- Reasonable23871%
- Overpriced51%
- Not sure237%
$88-29% vs typical pest control services
Middle half of what 205 customers paid ($61–$119) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude62536%
- Quality & results50529%
- Speed & response22313%
- Communication17010%
- Would recommend1086%
- Honesty & trust553%
- Price & value382%
What customers talk about
We read 1,226 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He is professional, knowledgeable, competent and friendly.”
“Greg does a fantastic job, very through, polite he has serviced our house for 18 years.”
“There was always a reason or an excuse why they couldn’t come On top of that management attitude is horrible.”
“Wesley comes over on time, dressed properly, extremely knowledgeable and incredibly kind.”
“…ers off of house and doors still have mud dobbers everywhere and they never showed called texted or anything after they never sent me a bill for my $9…”
“To start the day before he texted me saying he will be to my address the next day, can't explain what a world of difference that makes when you have a heads up.”
“Technician not coming when they’re supposed to, no communication from the company.”
“Highly recommend Zach & Pioneer Pest Services to anyone who may be looking 🪲”
“Stay away from Pioneer Pest multiple people using them in our neighborhood yards start getting overgrown with weeds and chinch bugs”
“He was knowledgeable, professional and genuinely determined to find a solution.”
“Protested as we thought we had been scammed only to learn that Dave’s is buying Pioneer.”
“Their quarterly maintenance plan is very reasonable too!”
“Probably biggest rip off yard company.”
People customers mention
- Austin 21 reviews
- Zach 20 reviews
- Control 20 reviews
- Aaron 17 reviews
- Jacob 16 reviews
- Greg 12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pioneer Pest Services Inc. for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Frannie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Great company and service tech Gregory. We have had them for 8 yrs and Greg is knowledgeable, proficient and always on time. I would give them a 10 rating.
Paid $80–100Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
Bonnie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Greg does a fantastic job, very through, polite he has serviced our house for 18 years. Thank-you! For all you do.
Paid $80–100Reasonable price
Flip6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Greg was very professional, called day before to let us know to expect him at the beginning of the appointment window. Seemed to know what he was doing, willing to explain and answer questions.
Paid $80–100Reasonable priceBug & insect extermination
PatriciaLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We just started service with Pioneer. The initial service was scheduled quickly. We had a very bad issue with fruit flies that we couldn’t eliminate ourselves. Zach is our technician and he has been fantastic with our service. He has checked back in with us after every service and has returned for follow ups.…
Paid $200+Reasonable priceBug & insect exterminationService not listed
Dianne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★
7/8/26…Received our bimonthly charge from Dave’s not Pioneer. Protested as we thought we had been scammed only to learn that Dave’s is buying Pioneer. We received no notice from Pioneer. of this. To make things worse, our service man neglected to call us before he arrived so he could not access our back…
Paid $60–80Reasonable priceIrrigation system repair & maintenanceWeed controlBug & insect extermination
Maryann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Preston has always done an outstanding job! He's knowledgeable and my lawn always looks great.
Paid $60–80Great price
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Weed control | 104 | $63–$108 |
| General pest inspection | 93 | $58–$136 |
| Bug & insect extermination | 92 | $66–$144 |
| Lawn pest control | 89 | $58–$106 |
| Hornet & wasp extermination | 34 | $103–$282 |
| Cockroach extermination | 28 | $86–$282 |
| Termite inspection | 28 | $106–$323 |
| Ant extermination | 26 | $86–$246 |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 1,627 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Kimberly ArtistLocal Guide · 11 reviewsTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJacob does an amazing job! He is professional, knowledgeable, competent and friendly. Good service and the landscape looks better than it has in years!
- Price assessment: Reasonable price
- Services: General pest inspection, Weed control, Lawn pest control, Service not listed
Jeffrey7 reviewsTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePolite and professional very conscientious.
- Services: Service not listed
Katie Bruce6 reviewsTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWesley comes over on time, dressed properly, extremely knowledgeable and incredibly kind. Customer for life!!! Wesley and everyone at Pioneer Pest are at the top of their game! Highly recommend. :)
Barbara Ben-David5 reviewsTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery good care always
Frannie (Fran)9 reviewsTotal number of Google reviews Frannie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat company and service tech Gregory. We have had them for 8 yrs and Greg is knowledgeable, proficient and always on time. I would give them a 10 rating.
- Price assessment: Reasonable price
- Price: $80–100
- Services: Spider extermination, General pest inspection, Bug & insect extermination, Service not listed
- Pest type: Ants, Spiders, Other
Response from the owner · 2 days ago
Hi Frannie, Thank you for your continued support over the past 8 years! We’re so glad Gregory has consistently provided knowledgeable, reliable, and punctual service. We’ll be sure to share your kind words with him. We truly appreciate your loyalty and the rating! Best, Joe, the Owner
Cindy McAvoy8 reviewsTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDakota always does a wonderful job! very professional and personable.
- Price assessment: Reasonable price
- Price: $60–80
- Services: General pest inspection
Response from the owner · 2 days ago
Hi Cindy, Thank you for the wonderful feedback about Dakota! We’re glad he consistently provides professional service while making you feel comfortable. We’ll be sure to share your kind words with him. We truly appreciate your support! Best, Joe, the Owner
Bonnie King6 reviewsTotal number of Google reviews Bonnie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreg does a fantastic job, very through, polite he has serviced our house for 18 years. Thank-you! For all you do.
- Price assessment: Reasonable price
- Price: $80–100
- Pest type: Cockroaches, Spiders, Other
Response from the owner · 4 months ago
Hey Bonnie, thank you for the kind words and for your loyalty over the past 18 years! We're glad to hear that Greg continues to provide thorough, professional service. We'll be sure to pass along your appreciation to him. Thank you for trusting us with your home all these years!
Charlene MarhofferLocal Guide · 83 reviewsTotal number of Google reviews Charlene has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleZach was very informative. He is friendly.
- Price assessment: Reasonable price
- Services: Bug & insect extermination
Response from the owner · 3 days ago
Hi Charlene, Thank you for the great feedback! We’re glad to hear Zach was friendly and informative. We’ll be sure to share your kind words with him! Best, Joe, the Owner
Anthony Forte3 reviewsTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTechnician Zachary did above and beyond what I needed and exceeded my expectations. To start the day before he texted me saying he will be to my address the next day, can't explain what a world of difference that makes when you have a heads up. As soon as he got to the property he asked what all I needed and what areas to pay attention to. He was very courteous and professional, and most importantly he spoke English and was personable
- Price assessment: Not sure
- Services: General pest inspection
- Pest type: Other
Response from the owner · 4 days ago
Hi Anthony, Thank you for the wonderful feedback about Zachary! We’re so glad he went above and beyond to make sure your needs were met. We know how helpful a heads-up before a visit can be, and we’re happy to hear his communication, professionalism, and friendly approach made such a difference. We’ll be sure to share your kind words with him! Best, Joe, the Owner
Business details
- Address: 480 Old Daytona Rd, DeLand, FL 32724
- Phone: (386) 734-2142
- Website: pioneerpestservices.com
- Service area: Sanford, FL