Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Pipe Spy logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%89+21.6Value 14%98+13.9Replies to reviews 7%80+5.7Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Pipe Spy

Richmond, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 66 septic tank services · 4.9★ from 213 Google reviews

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Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pipe Spy is better than 94% of septic tank services.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pipe Spy is better than 89% of septic tank services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pipe Spy is better than 100% of septic tank services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pipe Spy is better than 98% of septic tank services.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pipe Spy is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pipe Spy is better than 80% of septic tank services.A
80

Reviews for your job

Customers hired Pipe Spy for 4 kinds of job.

Pipe Spy for outdoor plumbing system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$321–$1.0k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Outdoor plumbing system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 27
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Outdoor plumbing system repair”

Robert6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Pipe Spy replaced our aged sewer lateral using the trench-less method. They were efficient, professional and accommodating. They showed up on time did the work and left our yard cleaner than they found it. Highly recommend Pipe Spy

Paid $2,000+Reasonable priceOutdoor plumbing system repair
Randy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

These guys saved my bacon !

Paid $1,000+Reasonable priceSewer cleaningOutdoor plumbing system repair
Eric1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The team at PipeSpy has been extremely helpful, providing quotes and helping me navigate the City of Berkeley's requirements for sewer lateral replacement. I've had some back and forth designing a project to build out an attached ADU. They have been very responsive and prompt in providing the information required…

Reasonable priceOutdoor plumbing system repairSewer repairService not listed
Fred4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Quick response and clean and courteous

Outdoor plumbing system repair
Christopher12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Pipespy did the sewer lateral work for our new ADU in North Oakland. My contractor, who has been excellent, was incredibly impressed with the speed and quality of work by Pipespy. He doesn't say things like that a lot, and he knows way more than I do about this stuff. But he made a point of complementing their work…

Outdoor plumbing system repairSewer repair+ Responsiveness+ Punctuality+ Quality
Tamira2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I needed to have the sewer lateral repaired for a commercial building and could not find a plumbing company that would respond/willing to do the work/or have the expertise to figure out the best way to get the job done. Pipe Spy was very efficient, professional, responsive and friendly. Their pricing was way…

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Alison7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Pipe Spy replaced the entire sewer system from the house to the city sewer line. They came immediately to help, then scheduled a complete repair, did a perfect job of repair, and left the premises better off than when they started. An excellent company that walks the walk.

Outdoor plumbing system repairPlumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Quality
Walter2 years ago★★★★★

Rating only, no written review.

Outdoor plumbing system repair

Price

$1.4k+229% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 13%Reasonable 78%Overpriced 0%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Sewer repair31$383–$2.1k
Sewer cleaning10$248–$529
Outdoor plumbing system repair8$321–$1.0k
Plumbing pipe repair4$305–$1.1k

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