How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%89+21.6Value 14%98+13.9Replies to reviews 7%80+5.7Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCOREPipe Spy
Richmond, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 66 septic tank services · 4.9★ from 213 Google reviews
Report card
Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Pipe Spy for 4 kinds of job.
Pipe Spy for sewer repair
Clear ✕All 31 Google reviews tagged “Sewer repair”
James and his teams did a great job. Clear communication, a prompt reply, reasonable price, and the sewer lateral repair was done in one day and clean wrap up. 10 out of 10.
I've used Pipe Spy for 30+ years as a real estate professional They know what they're doing, always do a great job, Friendly and easy to worth with. In my opinion, the best in the business!
Pipespy was recommended by a friend who was a plumber. His recommendation was excellent. This company did not disappoint. From James, the on-site manager, to Alex in the office, their execution was excellent. Everything they promised was delivered. I highly recommend them.
Pipe spy was so professional in helping us with our sewer lateral. The staff is so friendly and professional and went above and beyond for us. I highly recommend this team.
PipeSpy did a fantastic job on our sewer lateral replacement. Despite a challenging upslope lot and scaffolding that was in place for another project, they pulled it off on time and without a hitch. Communication was excellent throughout. We would happily use them again!
Pipe Spy did a really nice job on a very complicated situation replacing my sewer lateral pipes. The owner, Heiko, is a great guy and came and explained things when the job got more complicated (and expensive) than originally anticipated and the crew chief, Pedro, is an absolutely wonderful and extremely competent…
We were delighted with the expert assistance PipeSpy gave us. We knew we needed a new lateral sewer line replacement, and they were quick to come out for a video inspection and quotation. Their questions and consultation reflected a deep knowledge of this kind of work. We felt quite comfortable hiring them for the…
We had to get our sewer lateral certified after a remodel. The crew was great - they methodically worked through numerous issues, fixed everything, got our cert, and cleaned up after (as if they were never there)
The administrators did an excellent job keeping us informed. They responded to any questions quickly. The fellows doing the digging, inspecting also did an excellent job. They were courteous and responded quickly to any requests when needed, i.e., moving equipment when it was temporarily blocking my way out of my garage.
Job well done. Easy to communicate with.
Excellent service and communication. Very much appreciated their approach to give us multiple options for addressing our sewer lateral and their emphasis on cost management.
The Pipe Spy people did a great job in bringing our drainage system into the 21st-century. And it was a big job because we live on a hillside and had to run a very long replacement pipe to connect with the mains. The Pipe Spy folks worked quickly and thoroughly and hopefully I’ll never have to contact them again :)…
My Sewage ejector pump failed on a Friday morning and Pipespy was On site within two hours.James Gallagher and Manuel Arroyo Were thorough and professional.
James Hall-Gallagher and his team did an excellent job on our sewer lateral project, and I am extremely pleased with the outcome. While the work required some trenching, the area was restored so perfectly it looked completely untouched. The team was highly professional and honest. For instance, one of the…
Once again, Pipe Spy com through with great communication and execution of all things sewer lateral! Thank you Sonny and team. Appreciate your hard work.
The team at PipeSpy has been extremely helpful, providing quotes and helping me navigate the City of Berkeley's requirements for sewer lateral replacement. I've had some back and forth designing a project to build out an attached ADU. They have been very responsive and prompt in providing the information required…
Pipe Spy successfully replaced 180 ft.+ sewer line uphill through an established Oak grove. It was a four day project finishing as scheduled. The administration and management of the replacement was highly professional. I would definitely recommend Pipe Spy for your home sewer line replacement.
Very polite and accurate. Very efficient
Great experience! Showed up on time, went over things thoroughly, friendly, reasonable price. Highly recommend!!
Friendly and competent! Highly recommend!
Timely, efficient and great to work with.
PipeSpy is a quality company, I highly recommend them. They are timely and very clear on explaining the plumbing issues. We have used them for larger jobs and their staff are highly professional.
I had been a general contractor for 40 years. I used Pipe Spy for my own home's trenches sewer replacement. Old Pedro and his crew were rather amazing. They were serious about the quality of their work, worked efficiently and cleanly and got the job done in one day. They were very responsive to my needs and…
Almost 7 years ago, my elderly parents had a complicated sewer issue and Pipe Spy had been recommended to me by a general contractor. It was a tricky project requiring rerouting under the home, etc., but Pipe Spy did such a great job that I vowed to call them if I ever needed sewer work. Well, that time came so I…
Pipespy did the sewer lateral work for our new ADU in North Oakland. My contractor, who has been excellent, was incredibly impressed with the speed and quality of work by Pipespy. He doesn't say things like that a lot, and he knows way more than I do about this stuff. But he made a point of complementing their work…
James and his team were very kind and professional. The work was done quickly and they did a great job taking care of our yard. They had to dig in an area where we have succulents and cacti with a top layer of gravel. When they finished, I swear it looked nicer than it did before. I’m very happy with Pipespy and…
Pipe Spy was able to provide a quote for a sewer lateral repair within a day and complete the repair in less than two days. They bring an expertise and professionalism to the job. Recommend them for sewer and plumbing needs.
I have all of my clients use Pipespy. They are top notch. Lo an behold, my home sewer lateral had to be replaced and I can say firsthand...they are the best.
PipeSpy just did our sewer lateral replacement to bring us up to code for City of Berkeley. Heiko and James and the whole team were incredibly responsive in the pre-contract phase, got the job done on budget and ahead of schedule too. Super clean and tidy excavation. Helped us with dealing with the City too. Heiko…
Pipe Spy replaced the entire sewer system from the house to the city sewer line. They came immediately to help, then scheduled a complete repair, did a perfect job of repair, and left the premises better off than when they started. An excellent company that walks the walk.
Heiko and his team were amazing! A+++++++ Super punctual and professional.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Sewer repair | 31 | $383–$2.1k |
| Sewer cleaning | 10 | $248–$529 |
| Outdoor plumbing system repair | 8 | $321–$1.0k |
| Plumbing pipe repair | 4 | $305–$1.1k |
